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“Massive stuff up of our reservation” 1 of 5 stars
Review of Hotel Abbatial Saint Germain

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Hotel Abbatial Saint Germain
3.0 of 5 Hotel   |   46 blvd Saint Germain | 5th Arr., 75005 Paris, France (Panthéon)   |  
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Ranked #448 of 1,798 Hotels in Paris
Singapore, Singapore
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Massive stuff up of our reservation”
1 of 5 stars Reviewed June 19, 2013

I was effected by the air traffic control strikes in June 2013. I emailed the hotel and told them my flight might be cancelled. When it was, I told them that I couldn't make the first night of my reservation and would be arriving the next night at 11:30pm. I expressly asked them to confirm that my reservation would be held, and they replied "of course it would".

Guess what? I turned up at 11:30pm, as I said I would, and our room had been given away. A room that we had fully prepaid for. That is not what you need after the hassle of cancelled flights, detours and a late night arrival, particularly when you have done everything possible to ensure that exact situation did not arise.

We were relocated to the nearby and related Abbatial Agora. Even though it was close by, that is irrelevant. I was extremely let down by this absolute failure of basic reservation management.

I have a favorable review of Abbatial Agora though, so I'm not entirely miserable.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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816 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
Needham, Massachusetts
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 13, 2013

My sister and I were traveling and stayed here for 4 nights. The room was relatively small but it didn't feel cramped because we spent most of our time walking around the city. The concierges all spoke wonderful English and were all very eager to help us (with easy and convenient recommendations). The hotel is located near many of the tourist attractions and if the attractions were not near us (like Versailles), the metro stops are close to the hotel.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederick, Maryland
Top Contributor
50 reviews 50 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 11, 2013

We found this hotel to be clean, and the staff courteous and helpful. Ask for a room off of the main street. Our room #12, although on the side street, was very quiet. Rooms are a bit small compared to US rooms, but quite reasonable for a moderately priced hotel in Paris. Location is one block from a Metro stop and walking distance from Notre Dame There is a very good, moderately priced restaurant to the right when facing the hotel entrance.

Room Tip: Ask for a room off of Blvd. Saint Germain.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 8, 2013 via mobile

Great location near the Latin Quarter and steps to the Notre Dame. We stayed there for two nights and later in the week 3 nights. The first room #26 was very nice but a bit small. On our second stay, we stayed in room 22 which was perfect. We only had one issue which was a broken hot water carafe. We mentioned it at the front desk, and on our return, there was a new carafe waiting for us. Plenty of places to eat/shop close by. There's a produce store and supermarket right across the street. Very safe area to walk around even at night. Staff was great as well and spoke fluent English. If staying more than a couple of nights, upgrade the room. Hotel has a policy that they hold onto the key when you leave which was great for us as we didn't have to worry about losing the key while sight seeing. Wifi and safes in room. Bathrooms were modern and clean

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 29, 2013

Booked the nonrefundable rate for deluxe room. Woke up after the 1st night to leaking water from the room above. Leaking on the night table next to the bed, near the wall lamp, on top of the closet which seeped onto the top shelf. Asked to have someone come fix it. Was told the plumber had quit. Asked if they could put us in a new room, but he had to check with the manager. Came back early evening and they had moved us into another room. I asked if they got everything out, she assured me they did but since the new people hadn't checked in she could let me go check. Our passports, cash and prescriptions were still in the safe. The new room I must say had a better view, but it was a comfort room, which is very, very tiny. While I would have preferred the larger room, it wasn't that big of a deal because we were out and about most of the time anyway. Upon check out we asked if we would be refunded on the difference of cost between the 2 rooms for the 2 nights we stayed. We were told it was a non refundable room and we asked for the change. That is all true, however, we didn't want an entire refund, just the amount of the difference between the rooms for the 2 nights. All I ask is to have a room in working order and to pay the price for the type of room I am in. I was told I needed to email the manager about it, which I did. Got a reply back today that said they would give me a good promotional rate and upgraded room on my next stay.
Now for the positives. The Hotel is in a really nice location, close to #10 metro and a short walking distance to the RER B. Only a block down the street and you are at the river and bridge that crossed to Notre Dame and Saint Chapelle, and the Batobus stop. Pantheon is also a short walk away. The rooms were clean and actually quiet considering the hotel is on a busy street. However, at night the traffic is minimal so noise is not a problem. The blonde lady at the front desk was very nice and always had a smile on her face and very willing to help with any questions. WiFi was free and worked well, it had a nice reading lounge and a couple of computers for guests to use.
Overall, this is a nice hotel, great location, but in my opinion not worth the price.

Room Tip: Avoid room 14 with the water leak.
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
57 reviews 57 reviews
35 hotel reviews
Reviews in 38 cities Reviews in 38 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed May 26, 2013

This lovely hotel in St Germain is right in the Latin Quarter giving easy access to walk to many attractions and very close to Metro and RER stations. Staff are excellent and speak very good English. The double room we had was very small and the bathroom tiny. However if you want to stay close to the attractions in the Latin Quarter this is a small price to pay. We did not have breakfast in the hotel as it was 12E per person and it is much cheaper to go to any of the many cafes right outside the hotel. The room was very warm and the bed very comfortable. Also very tidy and clean.

Room Tip: Rooms overlooking St Germain Boulevard are good and quiet.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Abbatial Saint Germain

Address: 46 blvd Saint Germain | 5th Arr., 75005 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Panthéon
Amenities:
Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#329 Romantic Hotel in Paris
#459 Family Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Abbatial Saint Germain 3*
Reservation Options:
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Also Known As:
Abbatial Saint Germain Paris

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