Booked the nonrefundable rate for deluxe room. Woke up after the 1st night to leaking water from the room above. Leaking on the night table next to the bed, near the wall lamp, on top of the closet which seeped onto the top shelf. Asked to have someone come fix it. Was told the plumber had quit. Asked if they could put us in a new room, but he had to check with the manager. Came back early evening and they had moved us into another room. I asked if they got everything out, she assured me they did but since the new people hadn't checked in she could let me go check. Our passports, cash and prescriptions were still in the safe. The new room I must say had a better view, but it was a comfort room, which is very, very tiny. While I would have preferred the larger room, it wasn't that big of a deal because we were out and about most of the time anyway. Upon check out we asked if we would be refunded on the difference of cost between the 2 rooms for the 2 nights we stayed. We were told it was a non refundable room and we asked for the change. That is all true, however, we didn't want an entire refund, just the amount of the difference between the rooms for the 2 nights. All I ask is to have a room in working order and to pay the price for the type of room I am in. I was told I needed to email the manager about it, which I did. Got a reply back today that said they would give me a good promotional rate and upgraded room on my next stay.
Now for the positives. The Hotel is in a really nice location, close to #10 metro and a short walking distance to the RER B. Only a block down the street and you are at the river and bridge that crossed to Notre Dame and Saint Chapelle, and the Batobus stop. Pantheon is also a short walk away. The rooms were clean and actually quiet considering the hotel is on a busy street. However, at night the traffic is minimal so noise is not a problem. The blonde lady at the front desk was very nice and always had a smile on her face and very willing to help with any questions. WiFi was free and worked well, it had a nice reading lounge and a couple of computers for guests to use.
Overall, this is a nice hotel, great location, but in my opinion not worth the price.