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“A Fair Hotel” 3 of 5 stars
Review of Hotel Mansart

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Hotel Mansart
4.0 of 5 Hotel   |   5 rue des Capucines | 01 Arr., 75001 Paris, France   |  
Hotel amenities
Ranked #496 of 1,793 hotels in Paris
Chicago, Illinois
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
“A Fair Hotel”
3 of 5 stars Reviewed June 6, 2013

Hotel Mansart has a good location near Place Vendome for high end shopping and close to metro stops and relatively near many great sites. The room was large which is especially nice in Paris. We could easily hear people in the room next door; one could see light under the door which could connect to the next room further decreasing a sense of privacy. The bathroom was updated but a 4 star hotel should not give you thin plastic plastic glasses and fairly skimpy towels. One reason we chose the hotel was because it had air-conditioning. However, they did not turn it on for 2 days and our room was very hot. We could not keep the windows open at night because the street was very noisy. We will not stay there again.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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233 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
Sacramento, California
Contributor
14 reviews 14 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 27, 2013

We had a wonderful spring Paris vacation due to its location. We had only 2-sunny days during our 5 day-stay at the Mansart Hotel. This hotel is centrally located: within walking distance to high & low end shopping venues (LaFayette, St. Honore boutiques, Rue Rivoli, etc.), Place de Vendome, Place Operah, cafes, metro stations, tour-vendors, and restaurants!

6-months prior to arrival we confirmed availability for 3-confortable twin beds and a large room. Instead, we got 2-twins and a very uncomfortable rollaway. Our AAA-Travel Agent and the hotel BOTH led us to believe good beds would be available.

The staff was both friendly and BUT not accommodating--our sleeping needs were not met.

The breakfast room is beautiful and the continental breakfast did include eggs, sausages, and very good coffee, in addition to the customary cheeses, croissants, yogurt, fresh fruits, and pastries. Elias, our server was extremely courteous, respectful, and accommodating. He was quick to replenish our empty coffee/milk supply.

The hotel loaned us umbrellas during the rainy days! My complaints:
(1) We did not get a recently remodeled room as per our email request.
(2) We did not get 3-comfortable twin beds
(3) We did not get a large room, and
(4) The Hotel was unwilling to provide a cost breakdown for our room. Since we paid a very high price for a 5-day stay, I want to know the cost for the extremely uncomfortable and back breaking COT!

My low ratings for the service, value, and rooms, and sleep quality are all related to the absence of a third "regular" twin size bed and the hotel's failure to let me know they were unable/unwilling to meet my request in response to my email. I would have reserved another room to assure our comfort!!

Room Tip: Loved the location of room #400. The furnishings and bathroom have not been refurbished in years...
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  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectionMansart, Directeur général at Hotel Mansart, responded to this review, May 30, 2013
Dear Madam,

Firstly I would like to thank you for having taken the time to share your experience of your last stay at the hotel Mansart in Paris by using Tripadvisor.

I am happy to read that you enjoyed your breakfast, but also the location, friendliness of the team and I will share your comments with the people concerned.

Regarding the room itself, I do not have any sign of an email you sent us. We did receive your booking trough a travel agent who requested a triple room, this travel agent is fully aware that we do not have “real” triple rooms in the house and as soon as we have a request to accommodate three people we propose an extra bed.

I did recheck with the housekeeper this morning and she confirmed that our team did not place the right extra bed, the one placed in your room is usually kept for young children but for adults we have bought few weeks ago 4 good and comfortable extra beds, I do apologize for the lack of comfort the third person had to experience and i would be pleased as a gesture of our goodwill to offer on your next visit to us an upgrade and VIP treatment.

Room 400 has been partially refurbished in 2011, the bedroom entirely, the bathroom painted and small items changed, I found this bathroom very pleasant, of a good size, with daylight in blue and white colors. Room 400 is one of the largest of her category with 28 square meters which is a good size for Paris. Regarding the furniture, it is the spirit of the hotel Mansart to make a mix of old furniture and modern linen, colors.

Again your booking was made and paid by a travel agent, that is the reason why we were unable to provide the cost breakdown. May is the high season and the price of room 400 can be situated between 240 and 290 Euros excluding breakfast per night for two people.

Thank you for your visit, we hope to have the pleasure to welcome you again to the hotel Mansart in the near future in order to prove you that you made the right choice by choosing our property. Please feel free to contact us directly or book directly through our website in order to get the best available rate :

www.paris-hotel-mansart.com

Assuring you of our best care and attention at all times, we remain.

Yours sincerely.

Emmanuel Gamez
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 27, 2013 via mobile

A very French decor hotel in a prime location. Our room was large for Paris that included a dining table for 2/4 people. This hotel is in walking distance to all major sites and access to both high and low end restaurants/cafes. Public transport is within walking distance. Staff where amazing as we stayed there for 5 nights we where like friends when we left. It's not the cheapest hotel in Paris, but sometimes you do get what you paid for and we did.

Stayed April 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 10, 2013 via mobile

This is a very nice hotel with a superb location, really close to Tulleries and Opera. The neighborhood is very quiet and there are a lot of good restaurants in walking distance.
Do not expect any Marriott level, this is an old house that has been renovated. An extra effort on the bathrooms is needed.
The staff is very friendly and helpful.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 4, 2013

Considering this hotel is right in the heart of Paris's expensive shopping district, you would think that the hotel itself would be a little more modern? The lobby/reception area was very beautiful and the staff fabulous, but as we go to our room, along those tiny skinny corridors with a heap of bags & suitcases, we get to our room in the very far corner of the hotel and, as much as the room was spacious enough, it was OLD.. floors were creaking, the bath/shower needs a complete renovation. Its quite pricing to stay here, and I dont really think you get what you pay for, at all. Perhaps we got the crappiest room in the hotel.

Room Tip: maybe you need to spend a little more money to get a better room than just the standard
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 4, 2013

Mansart is the hotel we alwasy stay in while visiting Paris. It has an idea location (behind Place Vendome) and most of its rooms are spacious (unlike other hotels I have stayed in the past). Public spaces (ie reception area) have undergone renovation recently giving the hotel a air of freshness. Overall good value for Paris.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 7, 2013

The perfect location, spacious rooms that feel more like suites, fabulous bathrooms with double sinks, marble, deep tubs and proper showers, this hotel is in my favourite part of Paris. I came here with my mom for mothers day and it could not have been better. The staff are exceptional and the room was fabulous. I have been staying at the Castille lately, but plan on going back to The Mansart very soon.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Mansart

Also Known As:
Mansart Hotel Paris
Hotel Mansart Paris
Address: 5 rue des Capucines | 01 Arr., 75001 Paris, France
Location: France > Ile-de-France > Paris
Amenities:
Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#153 Romantic Hotel in Paris
#223 Luxury Hotel in Paris
#378 Business Hotel in Paris
#422 Family Hotel in Paris
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Mansart 4*
Official Description (provided by the hotel):
The Hotel Mansart is ideally located at the corner of the prestigious “Place Vendôme”, a stone away from the “Opera House”, the department stores and the luxurious boutiques of the “Rue Saint-Honoré”, the Tuileries Gardens and the Louvre Museum. This charming hotel welcomes you in a warm and intimate atmosphere with an attentive and friendly staff. ... more   less 
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