We had a wonderful spring Paris vacation due to its location. We had only 2-sunny days during our 5 day-stay at the Mansart Hotel. This hotel is centrally located: within walking distance to high & low end shopping venues (LaFayette, St. Honore boutiques, Rue Rivoli, etc.), Place de Vendome, Place Operah, cafes, metro stations, tour-vendors, and restaurants!
6-months prior to arrival we confirmed availability for 3-confortable twin beds and a large room. Instead, we got 2-twins and a very uncomfortable rollaway. Our AAA-Travel Agent and the hotel BOTH led us to believe good beds would be available.
The staff was both friendly and BUT not accommodating--our sleeping needs were not met.
The breakfast room is beautiful and the continental breakfast did include eggs, sausages, and very good coffee, in addition to the customary cheeses, croissants, yogurt, fresh fruits, and pastries. Elias, our server was extremely courteous, respectful, and accommodating. He was quick to replenish our empty coffee/milk supply.
The hotel loaned us umbrellas during the rainy days! My complaints:
(1) We did not get a recently remodeled room as per our email request.
(2) We did not get 3-comfortable twin beds
(3) We did not get a large room, and
(4) The Hotel was unwilling to provide a cost breakdown for our room. Since we paid a very high price for a 5-day stay, I want to know the cost for the extremely uncomfortable and back breaking COT!
My low ratings for the service, value, and rooms, and sleep quality are all related to the absence of a third "regular" twin size bed and the hotel's failure to let me know they were unable/unwilling to meet my request in response to my email. I would have reserved another room to assure our comfort!!
Loved the location of room #400. The furnishings and bathroom have not been refurbished in years...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Firstly I would like to thank you for having taken the time to share your experience of your last stay at the hotel Mansart in Paris by using Tripadvisor.
I am happy to read that you enjoyed your breakfast, but also the location, friendliness of the team and I will share your comments with the people concerned.
Regarding the room itself, I do not have any sign of an email you sent us. We did receive your booking trough a travel agent who requested a triple room, this travel agent is fully aware that we do not have “real” triple rooms in the house and as soon as we have a request to accommodate three people we propose an extra bed.
I did recheck with the housekeeper this morning and she confirmed that our team did not place the right extra bed, the one placed in your room is usually kept for young children but for adults we have bought few weeks ago 4 good and comfortable extra beds, I do apologize for the lack of comfort the third person had to experience and i would be pleased as a gesture of our goodwill to offer on your next visit to us an upgrade and VIP treatment.
Room 400 has been partially refurbished in 2011, the bedroom entirely, the bathroom painted and small items changed, I found this bathroom very pleasant, of a good size, with daylight in blue and white colors. Room 400 is one of the largest of her category with 28 square meters which is a good size for Paris. Regarding the furniture, it is the spirit of the hotel Mansart to make a mix of old furniture and modern linen, colors.
Again your booking was made and paid by a travel agent, that is the reason why we were unable to provide the cost breakdown. May is the high season and the price of room 400 can be situated between 240 and 290 Euros excluding breakfast per night for two people.
Thank you for your visit, we hope to have the pleasure to welcome you again to the hotel Mansart in the near future in order to prove you that you made the right choice by choosing our property. Please feel free to contact us directly or book directly through our website in order to get the best available rate :
Assuring you of our best care and attention at all times, we remain.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.