We booked this hotel through small luxury hotels of the world as we have been members for a while and am usually impressed with the service we get from their hotels. This time it was a little different. The hotel is in a great spot, close to everything in a great neighborhood. On arrival we did ask about the upgrade that can come with being a member of the SLH group but we were told that the hotel was totally full and not possible. The room was typically small for France but also dark (am sure they will say it adds to the "ambiance" but we felt it covered up the the scratches and worn look of the room.) I also note that the amenities that were promised on our booking sheet were not there. This is where it all started to go wrong.I asked at reception about it and was told that it was not so, indeed he could find no record of it anywhere on our booking.com sheet. I reminded him that we had booked through SLH but he kept saying booking .com. When we came back to the room, the same young man made a point of saying he had searched everywhere and could find no record of L'Occitane amenities for our booking. He implied that I was lying so I was forced to get my laptop and come down to reception and prove it. Highly unprofessional. He then apologized in quite a haughty manner and said he would rectify it the next day. Understandably I was a little upset with his attitude and we were not feeling particularly welcome in the hotel so I sent an email to SLH outlining my problems. Magically the next day on return to the hotel after a day out, we were offered a lovely room upgrade (though the day before they had nothing available for our stay ) and the promised amenities from L'Occitane were provided. If you check your official website ( not tourist photos) you will see on slide 8 of your gallery pictures that the amenities provided in the room there are in fact L'Occitane, the Verbena range I believe! Maybe you need to update your site and not accuse the guest of making things up.The superior room was a huge improvement on the first room and actually was one that I would stay in again gladly. breakfast was nice, the usual buffet assortments and the woman who made our coffee was wonderful,a lovely smile and welcome each morning and she organized our coffee just as we liked it. I wish I could remember her name as she went out of her way to please us. Overall I am torn on whether to recommend this hotel or not, we didn't feel that the front desk staff treated us very well and that one shouldn't have to prove that they are not lying in order to get what we had booked. That said however the room we did end up in was lovely and the location great, hopefully our experience is just a one off abboration.