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“A nice residence confronting the river..” 4 of 5 stars
Review of Citadines Prestige Saint-Germain-des-Pres

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Citadines Prestige Saint-Germain-des-Pres
4.0 of 5 Hotel   |   53, ter Quai des Grands Augustins, 75006 Paris, France (Luxembourg)   |  
Hotel amenities
Ranked #218 of 1,794 hotels in Paris
Jeddah, Saudi Arabia
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“A nice residence confronting the river..”
4 of 5 stars Reviewed December 11, 2012

I stayed here with my family including 2 chidren. This is a place like home; safe and clean. The price is like all Paris hotels is over but here at least you get some space in a prestigious neighborhood. You can find all you need around yoy; supermarket, restaurants, attractions and even bars!

Room Tip: Take the rooms around the corners
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  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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714 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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English first
San Antonio, TX
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 8, 2012

Right on Pont Neuf and a brief walk from the best restaurants in the city. I will definitely stay there next time, but will ask for a river view. The room was large with a complete kitchen, large bathroom, and full closet.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Responsable relations clients at Citadines Prestige Saint-Germain-des-Pres, responded to this review, December 18, 2012
Dear Sir,

Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.

Customer Service
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Bristol, United Kingdom
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 3, 2012

We've just returned from a 2 night stay in a family room (2 adults, 2 kids), the reception staff were so polite, friendly & helpful it really makes you feel welcome in Paris. Unbeatable location so close to the RER stop St Michel so a simple 30min transfer from CDG airport, but also walkable to the Louvre, open bus tour stops, cafes in the Latin Quarter. Nice touches like free hot drinks & fruit from reception, fully equipped kitchen and very clean fresh white linen. They watched our luggage for the afternoon after we'd checked out, giving us a great chance to squeeze in more sights before returning home. We hope to return, thank you!

Room Tip: We had a quiet & private top floor (7) family suite which didn't face the river, but had gre...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Responsable relations clients at Citadines Prestige Saint-Germain-des-Pres, responded to this review, December 5, 2012
Dear Sir,

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again soon.

Customer Relation
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Arlington, VA
Top Contributor
98 reviews 98 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed November 30, 2012

I could not figure out this property by reviews now I understand after our stay. This property is the budget line of Ascot. Think like a basic budget hotel, but in the very best location. We bought 4 teenagers, they had a 2 room suite while we had one room. Room was clean, but no daily maid service they just change out towels. Bed comfortable, basic linens, cheap robe which you need to ask for and flimsy towels. But perfect spot for teenagers or family trip. I would never stay here if it were just my husband and I. They offer breakfast for 14 euro, but amazing bakery and one fabulous take out spot just down the street behind hotel. Staff friendly and helpful. Easy to get a taxi as on main road and close to metro and RER. We took train in from airport and very easy.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
1 review
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed November 27, 2012

I've stayed at the hotel with my wife at the beginning of November 2012 to participate in a trade show that was happening in Paris. For 2 consecutive nights while I went out to have dinner someone entered in my bedroom (proved by the Hotel access log) and stole several items (credit card, clothes, gifts, perfums, ...).
The only thing that the hotel offered to support the problem was the address of the closest Police department to communicate officially the problem and a new room in another area of the hotel.
I've requested a feedback from them for the actions they would do to solve it, but no feedback was given.
At the same time I discovered that the Hotel is not safe (no security cameras in the corridors, no controls on the employees, ...). I informed my company (which selected this hotel) and we will no longer stay there. I've also informed some other companies and they probably will not select this hotel again.

So, be aware, YOU ARE NOT SAFE AT THIS HOTEL!!!!!!!!!!

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo
Top Contributor
117 reviews 117 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 19, 2012

Our stay was excellent stay. Big Rooms with a kitchenette and a vast bathroom with a big tub. the bed size was too small (Double bed rather than queen) and the mattress was a bit soft. We enjoyed the hotel, gym, friendliness of the staff, and the cleanliness. I read that the decor was on the old side, which was not true, rooms dont feel old at all. They were modern and practical. The location is unbeatable with plenty of things to do around, good restaurants, cafes, museums, scenery, English cinemas, etc.. We would definitely go back again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Responsable relations clients at Citadines Prestige Saint-Germain-des-Pres, responded to this review, November 21, 2012
Thank you for your feedback which will be shared with the team at Citadines Prestige Paris Saint Germain des prés. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.

Customer Service
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Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 16, 2012

Great serviced apartments , amazing staff thanks to Heidi and Stephanie. They told us how to be local when gong to Reims, organised our Opera tickets and we are grateful we spent our money on Figaro rather than Moulin Rouge. Since we were revisiting our honeymoon in paris on our second anniversary we really enjoyed citadines - our first stay there.
Immaculate, spacious rooms, great separate kitchenette again very clean, daily housekeeping with weekly vacuuming . The nearest metro is st German but we only went there when we landed in Paris and took the metro in. It stinks! So does most of Paris of human Wee. Shame really. Go over the Pont Neuf bridge and take the metro on the other side like Chatelet or Les Halles.

We would definitely recommend Citadines. And look forward to going back again. Couple from Sydney Australia.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Responsable relations clients at Citadines Prestige Saint-Germain-des-Pres, responded to this review, November 21, 2012
Thank you for choosing Citadine Prestige Paris Saint Germain des prés as your accommodation during your holiday in Paris. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.

Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Citadines Prestige Saint-Germain-des-Pres

Address: 53, ter Quai des Grands Augustins, 75006 Paris, France
Location: France > Ile-de-France > Paris > Luxembourg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#103 Family Hotel in Paris
#109 Luxury Hotel in Paris
#218 Romantic Hotel in Paris
#247 Business Hotel in Paris
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Citadines Prestige Saint-Germain-des-Pres 4*
Reservation Options:
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Also Known As:
Citadines Prestige Saint-Germain-Des-Pres Hotel Paris
Citadines Paris
Citadines St Germain Des Pres

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