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Citadines Prestige Saint-Germain-des-Pres: Traveler Reviews

4.0 of 5
53, ter Quai des Grands Augustins, 75006 Paris, France
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Citadines Prestige Saint-Germain-des-Pres
Ranked #176 of 1,811 hotels in Paris
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442 reviews from our community

Traveler rating
    213
    181
    28
    7
    13
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Families
188
 
Couples
122
 
Solo
11
 
Business
28
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sao Paulo, SP
1 review
13 helpful votes 13 helpful votes
“HOTEL NOT SAFE - I WAS ROBBED AT MY BEDROOM...”
1 of 5 stars Reviewed November 27, 2012

I've stayed at the hotel with my wife at the beginning of November 2012 to participate in a trade show that was happening in Paris. For 2 consecutive nights while I went out to have dinner someone entered in my bedroom (proved by the Hotel access log) and stole several items (credit card, clothes, gifts, perfums, ...).
The only thing that the hotel offered to support the problem was the address of the closest Police department to communicate officially the problem and a new room in another area of the hotel.
I've requested a feedback from them for the actions they would do to solve it, but no feedback was given.
At the same time I discovered that the Hotel is not safe (no security cameras in the corridors, no controls on the employees, ...). I informed my company (which selected this hotel) and we will no longer stay there. I've also informed some other companies and they probably will not select this hotel again.

So, be aware, YOU ARE NOT SAFE AT THIS HOTEL!!!!!!!!!!

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 13
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo
Top Contributor
103 reviews 103 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
40 helpful votes 40 helpful votes
“Lovely home away from home”
5 of 5 stars Reviewed November 19, 2012

Our stay was excellent stay. Big Rooms with a kitchenette and a vast bathroom with a big tub. the bed size was too small (Double bed rather than queen) and the mattress was a bit soft. We enjoyed the hotel, gym, friendliness of the staff, and the cleanliness. I read that the decor was on the old side, which was not true, rooms dont feel old at all. They were modern and practical. The location is unbeatable with plenty of things to do around, good restaurants, cafes, museums, scenery, English cinemas, etc.. We would definitely go back again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Laurent B, Responsable relations clients at Citadines Prestige Saint-Germain-des-Pres, responded to this review
November 21, 2012
Thank you for your feedback which will be shared with the team at Citadines Prestige Paris Saint Germain des prés. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.

Customer Service
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Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“We would stay there again if the French stop peeing ...”
5 of 5 stars Reviewed November 16, 2012

Great serviced apartments , amazing staff thanks to Heidi and Stephanie. They told us how to be local when gong to Reims, organised our Opera tickets and we are grateful we spent our money on Figaro rather than Moulin Rouge. Since we were revisiting our honeymoon in paris on our second anniversary we really enjoyed citadines - our first stay there.
Immaculate, spacious rooms, great separate kitchenette again very clean, daily housekeeping with weekly vacuuming . The nearest metro is st German but we only went there when we landed in Paris and took the metro in. It stinks! So does most of Paris of human Wee. Shame really. Go over the Pont Neuf bridge and take the metro on the other side like Chatelet or Les Halles.

We would definitely recommend Citadines. And look forward to going back again. Couple from Sydney Australia.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
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Laurent B, Responsable relations clients at Citadines Prestige Saint-Germain-des-Pres, responded to this review
November 21, 2012
Thank you for choosing Citadine Prestige Paris Saint Germain des prés as your accommodation during your holiday in Paris. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.

Customer Service
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Smithfield, Rhode Island
Contributor
19 reviews 19 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Nice place to stay”
4 of 5 stars Reviewed November 15, 2012 via mobile

Location is good in the Latin quarter near fun alleys with restaurants shopping and people watching. Our room nice but funny because it's long with toilet-kitchen-living room-tub/sink-bedroom so if you go to the bathroom and need to wash your hands it's not in the same room. Heated towel bar is nice and bed comfy. Nice soaps and lotions. Staff is matter of fact and not good for recommendations at all. We used American Express points so was neutral on the value--free is amazing

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Loved it!”
5 of 5 stars Reviewed November 15, 2012

We could not be happier with Citadines St-Germain-des-Pres. We stayed there for 7 nights a couple of weeks ago and then one more on our last night in France.

The location is simply the best on my opinion. The St-Germain region is my preferred in Paris and Citadines is perfectly located to explore it and all the others across the river. Smack in front of the Notre Dame, Pont Neuf, surrounded by small bookshops, the hotel's location cannot be beaten.

Having the underground parking on our last night was a very welcomed plus to. For the full week we stayed on a one bedroom + living room facing the Seine which was incredible. For the last night we took only a studio facing the back, but it was also spacious, very clean, with a good sized bathroom.

The staff was wonderful and very helpful. Definitely recommend it and plan to stay there again in the future!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Laurent B, Responsable relations clients at Citadines Prestige Saint-Germain-des-Pres, responded to this review
November 21, 2012
Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again

Customer Service
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Additional Information about Citadines Prestige Saint-Germain-des-Pres

Also Known As:
Citadines Prestige Saint-Germain-Des-Pres Hotel Paris
Citadines Prestige Saint-Germain-Des-Pres Hotel
Citadines Paris
Citadines St Germain Des Pres
Address: 53, ter Quai des Grands Augustins, 75006 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris
Amenities:
Business Center Fitness Center Free High-Speed Internet Kitchenette Pets Allowed
Hotel Style:
#80 Luxury Hotels in Paris
#91 Family Hotels in Paris
Price Range: $$$
Hotel Class:4 star (4*)
Reservation Options:
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