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“Nice place to stay” 4 of 5 stars
Review of Citadines Saint-Germain-des-Pres Paris

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Citadines Saint-Germain-des-Pres Paris
4.0 of 5 Hotel   |   53, ter Quai des Grands Augustins, 75006 Paris, France (Luxembourg)   |  
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Ranked #260 of 1,793 Hotels in Paris
Smithfield, Rhode Island
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“Nice place to stay”
4 of 5 stars Reviewed November 15, 2012 via mobile

Location is good in the Latin quarter near fun alleys with restaurants shopping and people watching. Our room nice but funny because it's long with toilet-kitchen-living room-tub/sink-bedroom so if you go to the bathroom and need to wash your hands it's not in the same room. Heated towel bar is nice and bed comfy. Nice soaps and lotions. Staff is matter of fact and not good for recommendations at all. We used American Express points so was neutral on the value--free is amazing

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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852 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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English first
Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 15, 2012

We could not be happier with Citadines St-Germain-des-Pres. We stayed there for 7 nights a couple of weeks ago and then one more on our last night in France.

The location is simply the best on my opinion. The St-Germain region is my preferred in Paris and Citadines is perfectly located to explore it and all the others across the river. Smack in front of the Notre Dame, Pont Neuf, surrounded by small bookshops, the hotel's location cannot be beaten.

Having the underground parking on our last night was a very welcomed plus to. For the full week we stayed on a one bedroom + living room facing the Seine which was incredible. For the last night we took only a studio facing the back, but it was also spacious, very clean, with a good sized bathroom.

The staff was wonderful and very helpful. Definitely recommend it and plan to stay there again in the future!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Responsable relations clients at Citadines Saint-Germain-des-Pres Paris, responded to this review, November 21, 2012
Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again

Customer Service
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Saffron Walden, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 8, 2012

An absolutely superb location overlooking the Seine and only a few hundred meters from Notre Dame. Easy walking access to the centre of Paris and all the main attractions. Good places to eat on the doorstep

Staff couldn't have been more friendly or helpful. Our family apartment was vast and well appointed, clean and well maintained.

Useful underground parking right under the hotel (private, secure hotel car park) with about 20 spaces and only EUR20 per day. Very handy if you're driving there.

I don't really know how this could have been any better for the money - we'll definitely be back.

Room Tip: Family Appartment 1323 (I think!) was vast and we'd ask for the same one again.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Responsable relations clients at Citadines Saint-Germain-des-Pres Paris, responded to this review, November 12, 2012
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again soon.

Customer Service
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Northumberland National Park, United Kingdom
Top Contributor
73 reviews 73 reviews
29 hotel reviews
Reviews in 37 cities Reviews in 37 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 3, 2012

The hotel is excellently located, with Notre Dame, Muse D 'Horsey, the Saint Michell fountain and the Luxembourg gardens within easy walking distance. The Seine is just accross the road and there are numerous great places to eat near by ~ George Larnicol is near, and he has amazing chocolate creations to offer too.
The apartment kitchen was well equipped and the bed was very comfortable. On arrival, the safe was not working, but the staff could not have been more helpfull, offering us the use of a safe box at reception that night, and replacing ours the next day.
We were on the 7th floor and lucky to have a balcony with interesting views over the Paris skyline. The down side, as mentioned below, was the stairs from the lounge to the bedroom and the only toilet being off the lounge and not having a wash hand basin in it. Had there been anyone sleeping on the sofa bed, it would have been really inconvenient.
The free tea, coffee and fruit in reception was a bonus, and the gym looked good ~ never saw anyone use it......

Room Tip: Beware of apartments on the 7th floor, the wooden staircase from the lounge to the bedroom is not f...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edmonton
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 3, 2012

The 1 bedroom suite is very spacious and feels like an apartment. The small kitchen is useful and the bed in hard not comfortable. The room is is a little outdated but I have found the same throughout all of Europe. This hotel is directly across from the Seine river and 5 min walk to Notre Dame, directly across from the Louvre. We took the Metro line 4 to St MicHel station and got off the find a bestial fountain, lots of shops, bakeries and restaurants. We had a fantastic cheese fondue for lunch and we easily able to find a few groceries and wine for the room in the area just behind the hotel.

The reception was very friendly and welcoming however we did notice that'd many people were in the lobby waiting for their room. Across the street were artisans and street vendors and easy access to the Batobus where you can hop on and off any all the major Seine attractions for 2 days for only 18 euros. This shops and restaurants in this area are expensive but a lovely walk.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotorua, New Zealand
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 28, 2012

We stayed at this hotel for our last two nights in Europe and loved it. The apartment was comfortable and thoughtfully set up. The only downside was the free Wi-Fi that didn't work. We spent several hours of our only two days in Paris working with the staff to try and get it working. Eventually we were able to access the internet, but were never able to access our email on Outlook. Everything else was great. The breakfast was good and the views of the Seine from our room by day and night were beautiful. We enjoyed being able to walk to Notre Dame and the proximity of shops, restaurants, Metro and other locations. Staff very friendly and willing to help. If we ever get to Paris again this is where we will go.

Room Tip: Ask for a room overlooking the Seine.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
92 reviews 92 reviews
39 hotel reviews
Reviews in 33 cities Reviews in 33 cities
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed October 28, 2012 via mobile

I have to come back on my last review on this hotel.
On my second stay, I found this place very disappointing
It is not clean, I had to ask for a full clean up, the radio was not working, the TV not fixed, and when I asked for a hair dryer it took them 50 minutes to bring it to my apt.
One evening I came back to my room, and the door had been left open by the maid!
When I checked out, I told the staff, and they agreed that this place needs to be renovated, and that I should try Citadines prestige Vendome; I might do that next time, Fotolife now I would not recommend this place ,after my second stay (I spent 2 weeks in this place)

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent B, Responsable relations clients at Citadines Saint-Germain-des-Pres Paris, responded to this review, November 6, 2012
Dear Madam,

Thank you for your feedback.

We read with much concern about the unpleasant experience you encountered during your previous stay with us.

We always encourage our residents to bring their concern to the Duty Manager at the time when the issue arises. The purpose is to ensure that her concerns are addressed promptly with the objective of making her stay with us a pleasant one. In this instance, the management of the property was unaware of the incident and is very sorry to learn that you were left with an unpleasant experience.

Please contact me at +33 1 44 07 70 00 or laurent.bigot@citadines.com so that we can take remedial action to ensure incident like this will not happen again.

We hope that you trust that this is an isolated incident and will reconsider staying with us or any of our other serviced residence within the Ascott group, giving us another opportunity to serve you better.

Thank you
Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citadines Saint-Germain-des-Pres Paris

Address: 53, ter Quai des Grands Augustins, 75006 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Luxembourg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#112 Family Hotel in Paris
#133 Luxury Hotel in Paris
#181 Business Hotel in Paris
#236 Romantic Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Citadines Saint-Germain-des-Pres Paris 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Citadines Prestige Saint-Germain-Des-Pres Hotel Paris
Citadines Paris
Citadines St Germain Des Pres

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