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“Fifth Stay at Regina” 4 of 5 stars
Review of Regina Hotel

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Regina Hotel
4.0 of 5 Hotel   |   2 Place des Pyramides, 75001 Paris, France   |  
Hotel amenities
Ranked #481 of 1,793 hotels in Paris
Berkeley, CA
Senior Contributor
42 reviews 42 reviews
31 hotel reviews
Reviews in 22 cities Reviews in 22 cities
61 helpful votes 61 helpful votes
“Fifth Stay at Regina”
4 of 5 stars Reviewed October 23, 2011

My husband and just returned from a five night stay at the Regina. As we are repeat guests I will refrain from commenting on the general character of this hotel as I have done so in my former reviews. We love this hotel. We are always greeted warmly by the staff, many of whom recognize us now. The service is excellent. The location is perhaps the best in Paris.

Prior to arrival I sent an email requesting our deluxe room with a nice view. The reservationist was very kind and booked us room 615, the corner room on the top floor. The rooms on the 6th floor have lower, irregular ceilings since they are built in to the roof line. They are decorated in Jouey fabrics. Our room had a larger footprint than many deluxe rooms, since there is a day bed in addition to the king sized bed. The bathroom is very large. There are two little balconies, big enough to walk out on to (but not large enough for two chairs). The views are probably the best in the hotel -- truly amazing! While I really appreciated the room for its uniqueness, I would not book it again ONLY because I am claustrophobic and prefer higher ceilings. Also, I noticed that the wear and tear in this room was a bit greater than in other deluxe rooms we have enjoyed. I did ask if we could be moved to a lower floor, but as the hotel was packed it was not possible. I would recommend this room to honeymooners, families with a young child (the day bed is perfect!), or those who love cozying up in a romantic Parisian garret room. Also, this room is super quiet! I have rated the hotel a four out of five this time ONLY because we did not enjoy our room as much as we have in previous visits. It is important when staying in a hotel to know what sort of accommodations you like best, and ask for them. The reservationist who booked our room was so lovely and gave us what she knew to be the best view in the hotel. She could not have known that we prefer the rooms with higher ceilings since I was not more specific. Next time, we will make a more specific room request. All and all, though, another charming stay at the Regina. We will be back!

Room Tip: Be specific about what you prefer.
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  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDHANA, Responsable relations publiques at Regina Hotel, responded to this review, November 8, 2011
Dear Guest,
We do apologize for not replying sooner.
All the team thanks you for staying at the Regina during your stay in Paris and for sharing your impressions on Tripadvisor.
We hope to have the pleasure of welcoming you again soon,
Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
Northern Kentucky
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed October 12, 2011

Know that I am NOT an ugly American who doesn't appreciate other cultures or customs. However, for the price paid, this hotel lacked in many ways. First, when booking, we were told breakfast would be included. We did not notice on our confirmation that it wasn't added, so when we arrived, we were told it wasn't added of course, despite the price remaining as it was quoted. We were upgraded which was nice. However, the hotel is TIRED. It is featured in so many great films, and we had wonderful expectations of the charm that was apparent there. Once we were in our room, we noticed old bed stained bed covers, old, stained carpets, and a general aloofness of the entire staff. The concierges acted like we were bothering them with a question,. Getting a knife and a wine opener from the kitchen was close to impossible (we finally opted for the wine opener and used a toothbrush as a knife). The shower was typical European where taller people have to do the limbo to rinse their hair. Tha bathroom was beautiful, though, and the room was right across the street (think LOUD) from the Louvre with a beautiful view of the Eiffel Tower. Oh, and I forgot to mention the paper thin walls. These became apparent during the 1:30 a.m. coitus session of the folks in the room DOWN THE HALL (there was no room next immediately next to ours) and the vomiting session on the other side at 3:45 a.m. Thank goodness my daughter is a heavy sleeper. Overall, stay somewhere else, with people who want you there and enjoy showing others their beautiful city.

Room Tip: Views of the Eiffel Tower are great, but realized with them you get the street noise.
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  • Stayed October 2011, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDHANA, Responsable relations publiques at Regina Hotel, responded to this review, November 8, 2011
Dear Guest,
Thank you for having taken the time to share your comments on Tripadvisor. We are terribly sorry to read that some aspects of the hotel didn’t meet your expectations.
We took very good note of your remarks, your comments are of great importance in evaluating and improving our services and facilities and we strive at all times to maintain the highest level of hospitality.
We sincerely hope you enjoyed your stay at the Regina despite this regrettable incident, and hope to have the pleasure of welcoming you again in the future and give us the opportunity that we can do much better.
Yours faithfully,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed October 7, 2011

I wanted a great Paris location, and this hotel had it. It was quite expensive, and I was looking forward to a good room and stay. It was not. My room for over 250 euros was the size of a prison cell. Twin bed, no comfortable chairs, no shower, and internet did not work. When i complained to the front desk (who told me I was in a "very nice" room), they told me that Americans did not appreciate French hotels. I travel 80 nights a year outside the US. this is by far the worst room I have seen. They did not refund internet or make any amends, and the arrogant attitude at the front desk did not help.

  • Stayed October 2011, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDHANA, Responsable relations publiques at Regina Hotel, responded to this review, October 11, 2011
Dear Guest,
Thank you for having taken the time to share your comments on Tripadvisor.
We are terribly sorry to read that some aspects of the hotel didn’t meet your expectations.
We took very good note of your remarks, your comments are of great importance in evaluating and improving our services and facilities and we strive at all times to maintain the highest level of hospitality.
We hope to have the pleasure of welcoming you again in the future and show you that we can do much better.
Yours faithfully,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bordentown, New Jersey, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 22, 2011 via mobile

From my travel experience this hotel shall not be ranked with four stars. Please don't take me wrong, the premises are centrally located with an easy enjoyable walk to most important destinations in Paris; lobby is antiquely inviting and even personnel is extremely pleasant to see and serve you as a client. But once you flutter through the looby to your room, you are really begin to question your confidence whether you made a right decision by purchasing few nights at this overpriced and a bit aged property. We stayed at classic room, which was 15 sq/m and the smallest and the cheapest option available. There was literally no place to step once two midsized luggages had been situated on the floor. Carpet was old and some of the bathrooms trim was visually deteriorated at the bottom. Bed was clean, fresh and semi comfortable. In conclusion I think this hotel is rather tree star hotel and shall be rated properly.

  • Stayed September 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDHANA, Responsable relations publiques at Regina Hotel, responded to this review, October 11, 2011
Dear Guest,
Thank you for having taken the time to share your comments on Tripadvisor.
We are terribly sorry to read that some aspects of the hotel didn’t meet your expectations.
We took very good note of your remarks, your comments are of great importance in evaluating and improving our services and facilities and we strive at all times to maintain the highest level of hospitality.
We hope to have the pleasure of welcoming you again in the future and show you that we can do much better.
Yours faithfully,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2011

The Regina Hotel is perfectly situated in the 1st arrondissement, next to the Louvre and the Tuileries. The rooms were larger than the usual Parisian rooms, well-appointed with great updated bathrooms. Substantial closet space, comfy beds. But the best part was the attention we received from the staff. The concierges were awesome, especially Michel. He gave us a great recommendation for the best dinner we've ever had in Paris - Lasserre - and, of course, made all the arrangements for us. My French is limited but I was never felt to be inadequate because of it. The staff is exceptionally warm, welcoming and helpful - and they speak many languages! We'll be back!
Patricia and Ron

Room Tip: We were on a non-smoking floor. Very quiet.
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  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDHANA, Responsable relations publiques at Regina Hotel, responded to this review, October 11, 2011
Dear Guest,
Thank you very much for staying at the Regina during your trip in Paris and for having taken the time to share your detailed feedback on Tripadvisor.
We are very pleased to read that you enjoyed your stay at the hotel and valued our staff and especially our Concierge .
We would be extremely delighted to have the pleasure to welcome you and your family again soon.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 14, 2011

Location
Great location – right across from The Louvre Museum and The Tuileries Gardens and approximately 15 minutes walk to the Place de la Concorde. Plenty of cafes and shops and only 5 minutes walk from a Starbucks Café (which we think is important to mention).

The Hotel
Beautiful reception area. The staff at the reception were friendly, helpful and spoke English.

We booked a room with 2 separate beds – which we sort of got. The two beds stood right next to each other (which essentially made a double bed), but we did get two separate bed sheets and bed duvets. However, on the second night – for some unknown reason – the housekeeping apparently thought that the bed should be a double bed, so she put on one big bed sheet and one big bed duvet (so now it did become a proper double bed – not what we had booked). However, it was 11.30 p.m. so we could not be bothered to call the front desk and complain. Housekeeping also took away our dirty glasses but forgot to replace them! So we did not have any glasses the second day of our stay.
The room was OK. The room and the bathroom were not too small and it was clean. We had a tv with quite a few English speaking programs (incl. 4 BBC programs and CNN) and we had a fridge in the room. Unfortunately we did get a room with a view to a wall.

We paid for the breakfast buffet – which was EURO 32 per person. Quite expensive for what we got. A small selection of bread, cheese and cereals and the tea was awful. If you drink tea – bring your own. There was fruit but no cut out fruit. The only cut out fruit was tinned. The staff in the breakfast room was friendly, although a bit aloof and seemed a bit arrogant. No smiles here.

When we were leaving we asked to use the hotel computer so we could print out our boarding cards. The hotel did have a computer – they charged euro 0,65 per/min. when using the computer as well as euro 0,65 per printed page. We thought that was poor service that we had to pay for our boarding cards. We ended up paying approximately euro 5.

All in all it a good hotel – the location was great but it was a bit expensive to stay there.

Room Tip: Eat your breakfast at the cafe just across the street
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  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDHANA, Responsable relations publiques at Regina Hotel, responded to this review, September 19, 2011
Dear Guest,
Thank you very much for staying at the Regina during your stay in Paris and for having taken the time to share your detailed feedback on Tripadvisor.
We would be extremely delighted to have the pleasure to welcoming you again soon.

Sincerely

Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 12, 2011

The hotel Regina in Louvre-Paris is a wonderfull place for enjoy the magnificent of this City, the rooms are very confortable and the views from hotel are very nice too....

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IDHANA, Responsable relations publiques at Regina Hotel, responded to this review, September 19, 2011
Dear Guest,
All the team thanks you for staying at the Regina while in Paris and for sharing your impressions on Tripadvisor.
We hope to have the pleasure of welcoming you again soon,
Yours sincerely

Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Regina Hotel

Also Known As:
Hotel Regina Paris
Regina Hotel Paris
Address: 2 Place des Pyramides, 75001 Paris, France
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#70 Romantic Hotel in Paris
#215 Family Hotel in Paris
#217 Luxury Hotel in Paris
#339 Business Hotel in Paris
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Regina Hotel 4*
Official Description (provided by the hotel):
In the very heart of the trendy district which is home tofashion design, shopping and museum, Paris aficionadoswill find the ideal place to stay in this spacious, regularlyrenovated hotel which is equipped with state-of-the-artfacilities. Let yourself be charmed by its stunningpanoramic Parisian views, its pretty courtyard gardenand its staff dedicated to your personal needs.The prestigious Regina Hotel belongs to a long traditionof luxury hotels.Offering an intimate, sophisticated haven for those fondof French style and luxury. ... more   less 
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