I have only given this hotel 3 stars on account of the price. Had it been a cheaper hotel I would have given it more. However, on account of the price I had high expectations. It does indeed deliver a good experience. The reception staff were welcoming and informed. The location is excellent and the facilities good. My gripes start with the fact that internet is not free despite the high room charge. Breakfast was expensive for an overcooked (unavoidable really) buffet but on the one day I ordered something from the menu and eschewed the buffet it was very nice and so I am probably being unreasonably harsh here, The abiding memory of my stay was the last night in the bar. Another minus is that it shuts at midnight. However just before then we ordered 6 beers. Six is heavy but after the barman put four of them on the table you would have thought the risk was past. Unfortunately, no, he threw the last two over us! Now accidents happen but when three of your guests end up with beer splattered suits a gesture, such as the round being free, might be in order. Sadly, as well as having to pay for dry cleaning we also had to pay for our beer and none of us can remember even hearing an apology. Many readers might find my comments harsh but accidents and problems happen all the time. It is the response to them that defines the organisation. Our dry cleaning bill is more than would have been the cost of a free round of drinks but that offer with an apology would have created a marketing opportunity out of a problem. Instead when I last met one of my colleagues who had been there the tale was recounted with particular emphasis on the lack of apology. You can tell from the wordcount how this has affected my impression and having just been on a management course has definitely formed a learning experience.
I'd like to finish on a high. My bed was very comfortable, I slept like a log and had all the power points I needed in my room. It was better than I have made it sound.