We have just returned from a two night stay in a Junior Suite at Le Grand, celebrating a 50th Birthday. On arrival we were offered assistance to get to the Reception. Checking in was done by Alexandria and she was very efficient and friendly. The Public rooms are fantastic and very classical, this 'hits you immediately. The Christmas trimmings were outstanding giant Macaroon Towers all over the place.
We were offered the services to help with our luggage but turned it down. This was a mistake as the signage for the rooms is pretty difficult to decipher based on the streets surrounding the Hotel. We picked it up, however not on arrival which is when its important. The room was rather grand with high ceilings plenty of space, separate toilet and bathroom. The rooms and fittings were not the most modern however they fit in with the general theme and ambiance of the Hotel. The furniture looked classical and there were pictures, heavy drapes and Coat of Arms pillows. The TV was modern with a good selection of programmes. There is a safe and mini-bar. The room was clean it showed slight signs of wear in some areas.
Credit to the Hotel they had picked up from our reservation that it was a 50th and we had a half bottle of Champagne, a beautiful chocolate cake, bowl of fruit, some water and a lovely birthday card waiting. This was most appreciated and a lovely touch, in such an expensive place.
On the downside, there are no extra pillows or blankets, no tea making facilities. The air conditioning/heating did seem to struggle with the high rooms. We complained we were cold and something was done. However we are not sure what, as nobody visited our room but the temperature did increase, so maybe they can override the thermostat ? I am sure anything we had asked for would have been no trouble, the staff were very good.
Now our intention was to dine in the restaurant however the prices are eye watering even for Paris. I just could not bring myself to pay the prices. No doubt to some people staying here this is not an issue however for lots who save up to celebrate something special then it is difficult to swallow. We did allow ourselves the luxury of a breakfast at 39e each. This was fine and the Cafe La Paix is a wonderful setting. However I have had just as good or better for half the cost. It has to be said the Waiters were very good ours was Phillipe. Do not under any circumstances even touch anything in the Mini-bar before you look at the price list Wow! We thought about the Sunday Brunch however again 82e each was hard to take. We dined locally 3 courses, wines, coffee for 78e in total. Looking at the food at the Hotel it is obviously top drawer and the presentation was really good, just be careful!
Checking out was a dream and Oliver behind reception deserves a special mention for his interest friendly charm and great English. The staff who looked after our cases as we had late travel were brilliant and even though we had checked out we were treated very well, whilst 'hanging around'.
I would certainly return when my bank balance has recovered its a great Hotel, some of the profit margins may be a little stretched, but they do have a large staff. If my numbers come up then it would be nice to have an extended stay and not be too concerned about the cost.
Casino views seem to be in demand, however Cappucines is just fine.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your very complete review on Tripadvisor, we do hope that it will be useful for other travellers.
We are delighted to hear that you enjoyed your stay with us and that our team contributed to your comfort, it will be a pleasure to pass your compliments on to Alexandra, Phillipe and Oliver.
In 2012 we were celebrating our 150th birthday, which was a great success and our Christmas decorations were provided by La Durée, who were also celebrating their 150th birthday.
Concerning the ‘downsides’, we are sorry to hear that you experienced some difficulties in the room concerning the thermostat. Our technicians can indeed control this from a distance. We are constantly working on improving our facilities with regular renovation work carried out and from February 2013 we will be installing tea and coffee making facilities in our rooms, so if you do decide to visit us again you should find these facilities in your room.
We do hope to welcome you back to the InterContinental Paris Le Grand in the future.
In the meantime,
InterContinental Paris Le Grand
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.