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“Luxury Hotel in Luxury Location, Can't Wait to Return” 5 of 5 stars
Review of InterContinental Paris Le Grand

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InterContinental Paris Le Grand
4.0 of 5 Hotel   |   2 Rue Scribe, 75009 Paris, France (Opéra)   |  
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Ranked #278 of 1,793 Hotels in Paris
Hampshire
Top Contributor
81 reviews 81 reviews
70 hotel reviews
Reviews in 42 cities Reviews in 42 cities
56 helpful votes 56 helpful votes
“Luxury Hotel in Luxury Location, Can't Wait to Return”
5 of 5 stars Reviewed November 2, 2012

Luxury hotel in great location. 40minutes by 10euro 'Roissy' bus, direct from CDG airport, first stop , the bus arrives by Opera , only 50metres away from the IC hotel.
Convenient Metro right nearby if want to go further afield, and it is only about 20euro by taxi to most places of interest. My first IC Le Grande stay, ease of airport transfer was so welcome.

Three night stay... two nights originally Saturday night to Monday morning, but enjoying my stay so much, I extended on Monday by an extra night. (even though it meant postponing my Monday flights to Tuesday)

Customer Facing Staff everywhere gave a really polished performance, can not fault the Reception, Concierge, Club-Lounge, Bar, Resaurant staff. All very Polite, Assured, Friendly and Helpful. Concierge helpful and knowlegable and booked seats at CrazyHorse show at weekend for me.

Both hotel's location and rooms work for me. Really central location, yet a really quiet, safe area, lots of 'Designer Name Shops' right nearby, plus La Opera building and other sights.

Room well furnished, in good condition, very comfortable, nice bed/pillows, I slept well, plus chairs, workdesk, usual flatscreen TV, if from UK have BBC and ITV, no SkySports, so on Saturday I could not find anywhere to watch UK football live.

Bathroom nice and large, separate batch and shower cubicles. Nice upmarket toiletries.

If you are lucky enough to have booked/paid as part of your stay, there is a superb manned Club-Lounge on top 5th floor, with free... breakfast , midday snacks, 3pm cakes, 6pm evening snacks throughout the day. Lounge drinks service in evenings from 6pm. Champagne is also available in lounge as part of this 'free' lounge service. Staff manning lounge are very good, and very helpful.

I will definitely look to stay here again when in Paris, if I can get organised to book ahead and get the Advance rate. Very popular, so last minute booking attempts either find hotel fullup or rooms a fair bit pricier than buying earlier on the advance rates.

Room Tip: Book your room with fifth floor club-lounge access, the lounge experience is so good.
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  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC-Paris-Le-Grand, Directeur Qualité at InterContinental Paris Le Grand, responded to this review, November 5, 2012
Dear Scuba_in_the_Sun,

What else to say but Thank You for the very complete and positive review.
It will be a pleasure to share your feedback with our staff and we do hope to have the opportunity to welcome you soon again.

Sincere regards,

Krumma Jonsdottir
Director of Quality
InterContinental Paris Le Grand
krumma.jonsdottir@ihg.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,609 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (267)
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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 29, 2012 via mobile

Theives stole my jewelery in the hotel, could have been the hotel staff since my jewelery was in a safe, never wore it once since i stayed in the hotel, and there weren't any cameras at all in the hotel to even try to find out who stole them, hotel manager was a terrible lady, didnt help and was rude through out. Unsafe place to stay.

  • Stayed November 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC-Paris-Le-Grand, Directeur Qualité at InterContinental Paris Le Grand, responded to this review, November 5, 2012
Dear Vivi888,

Thank you for your comment on TripAdvisor.

It is regretful that you felt unsecure in our hotel and that you seem to have lost some of your belongings.

I trust to belief that you have been in contact with us regarding this matter. Should you need any further assistance I do remain at your disposal,

Sincere regards,

Krumma Jonsdottir
Director of Quality
InterContinental Paris Le Grand
krumma.jonsdottir@ihg.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
102 reviews 102 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed October 27, 2012

Our so-called "Superior Room" was the size of a shoebox with an itsy-bitsy bath carved out, and you will actually need a shoehorn to wedge yourself into the teensy WC which looks like it might formerly have been the broom closet. You can entertain yourself by reviewing the prices for mini-bar items. OK, those are expensive everywhere, but 16 dollars for a can of Red Bull? 17 dollars for chewing gum? That's creative! No surprise then to learn that the internet costs 30 dollars for 24 hours - on top of an already more than expansive room rate. I will give them one thing, the breakfast buffet is great. I am now looking for an alternative for my next visit. If I find something good, will let you know.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC-Paris-Le-Grand, Directeur Qualité at InterContinental Paris Le Grand, responded to this review, November 5, 2012
Dear checkpointcheryl,

Thank you for sharing your experience on TripAdvisor.

I do regret to learn that your stay was not up to your expecations.
Out of our 470 rooms no 2 rooms are the same. The size of our Superior Rooms is around 26m² and the configuration can vary depending on location and levels.
Our Minibar and restaurant prices are regularly benchmarked against hotels and restaurants in the area and within the same level.

We still do hope to have the opportunity to welcome you soon again,

Kindest regards,
Krumma Jonsdottir
Director of Quality
InterContinental Paris Le Grand
krumma.jonsdottir@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Top Contributor
67 reviews 67 reviews
41 hotel reviews
Reviews in 37 cities Reviews in 37 cities
143 helpful votes 143 helpful votes
5 of 5 stars Reviewed October 25, 2012

Had a great stay at the InterContinental. The property is in an ideal location for the usual attractions and particularly shopping. The area is well served with bars, restaurants and anything else you care to want!
The rooms are on the small side but typical for such properties in Paris; what they lose in terms of space they more than make up for in terms of comfort and quality though.
The hotel staff are highly professional and make your stay very special.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC-Paris-Le-Grand, Quality Coordinator at InterContinental Paris Le Grand, responded to this review, January 30, 2013
Dear DonnyUKtraveller,

Thank you for your great review on Tripadvisor!

I am pleased to read that you enjoyed our location, the comfort and our staff attitude. I will be sure to pass on your compliments to the team!

We hope to welcome you back to Paris in the future.

Kind Regards,

Sally Durrant
Quality Coordinator
Krumma.jonsdottir@ihg.com
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Kuala Lumpur
Top Contributor
101 reviews 101 reviews
42 hotel reviews
Reviews in 47 cities Reviews in 47 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed October 19, 2012

I had a chance to stay at all room category. If you are in Paris for a business then you will not need to worry about where to stay as you will just go back and sleep in the room. However, if you are traveling with your partner, then, I suggest that you will need to stay at a higher category - minimum of junior suite. You then will really can relax and enjoy the hotel as well as Paris. The food is generally very good at the hotel. The hotel is centrally located and hotel staff are generally friendly and helpful. I have had a chance to use concierge a number of time but make sure you will write to them in advance for your requirements (i.e. restaurant & ticket booking, on ward travel arrangement etc) then they will take care of it satisfactory. Since this is rather a big hotel, if you ask for an ad hoc request then they will not be able to handle quickly as they often hosting a large corporate event at the hotel. I also used them for hosting a large corporate event at the hotel but they have managed well. The only complain is that it takes quite long time to check in as the hotel is often busy and there are limited number of staff at the reception desk.

Room Tip: Stay at higher category. You will not regret it. Avoid the cheapest room. Very small and would be...
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  • Stayed January 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC-Paris-Le-Grand, Quality Coordinator at InterContinental Paris Le Grand, responded to this review, February 4, 2013
Dear KLTokyo,

Thank you for your review on Tripadvisor.

Please accept my apologies for any difficulties experienced upon check-in.

I am glad to hear that you did enjoy your stay and we hope to welcome you back to the InterContinental Paris Le Grand in the future.

Kind Regards,

Sally Durrant
Quality Coordinator
Krumma.jonsdottir@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manama, Bahrain
Senior Contributor
41 reviews 41 reviews
38 hotel reviews
Reviews in 28 cities Reviews in 28 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed October 19, 2012

When most people factor in the grand and great Parisian hotels, the Paris Le Grand almost certainly always lays forgotten. Ironically, this beautiful historic hotel, home to the world-famous Cafe de le Paix, was once the epicenter of high Parisian culture- the place to see and be seen, where you came to socialise with the highest echelons of society. That day is, however, long gone. Perhaps it is an image problem- the name ''Intercontinental' evokes an image of a black concrete business hotel, not this extraordinary 150 year old property. Within the hotel the name InterContinental is not used, and the property is almost solely branded as the 'Paris Le Grand'- it may very well be wise to rename the hotel 'Paris Le Grand by Intercontinental', or something a long these lines, to be able to differentiate the fact that this property is VERY different from your average ICH hotel.
My stay here was comfortable. Indeed, due to the fact that I managed to protract a virus a day or so before, I ended up spending a substantial amount of time in the hotel itself, rather than exploring Paris as originally planned. I was in an Opera Suite, which is a comfortable junior suite-style room, with guest toilet, master bathroom, bedroom and living area. The suite also had terraces overlooking the beautiful Opera Garnier, which was designed by the same architect as the Paris Le Grand. Services in the hotel were satisfying- the reception staff were very courteous and gave you your time, even with the very busy nature of the hotel, and breakfast was, in a word, sublime.
Two incidents disallowed me from giving this hotel the five stars it'd otherwise deserve. One, was the fact that I felt this hotel could have been something even greater- mark my words, one day, the Paris Le Grand will be back up with the Ritz Paris, Hotel de Crillion, the Le Bristol and the other great hotels of Paris. Perhaps it needs a renovation- not of the building, but of the way in which it is run. Currently it is a large, mainstream 5 star luxury hotel- yet I feel like the hotel has the potential to not just be that, but recapture the reputation it once had. I am sure in the future it will. The other, slightly more major incident that disallowed me from giving it a full 5 star rating is the fact that the hotel, or rather the chamber maid, lost an expensive suit I had put in the laundry bag to be laundered. It was all extremely suspicious- I had broken a glass of water in the suite's bathroom, and asked for a maid to clean it up. Once she did, I paid her a fine tip for I understand this was quite the inconvenience. I then gave her an expensive suit to take down to the laundry, which I did not see again- upon questioning, she refuted the entire exchange, which was to be quite frank, offending. Nonetheless, the hotel was responsive- the front manager promised an entire investigation, and upon arriving at my next hotel in the south of France I received a call from the hotel's Operations Manager informing me of the investigation. The following day, after not having found anything, they refunded the price of the stay- this service, and the way in which this problem was handled has made me feel satisfied enough to come back to the Paris Le Grand next time I am in Paris. I just wish it did not have to happen.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 18, 2012

Beautiful hotel, rooms are luxurious, large for paris and generally amazing, great location if a little crowded. Lobby very decadent and grand. However, while having a drink with my father in the lobby, he was beckoned over by the concierge who warned him about 'working girls' like me who try and pick up men in the lobby !!!!! Was outraged at the accusation of being a prostitute !

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC-Paris-Le-Grand, Quality Coordinator at InterContinental Paris Le Grand, responded to this review, January 30, 2013
Dear Travelgirl8823,

Thank you for your review on Tripadvisor.

We are glad to see that you enjoyed our location and the hotel itself.

I can only apologise for the terrible incident that occurred concerning the Concierge Team and regret any injury that this may have caused.

I do hope that this has not tarnished your image of the InterContinental Hotels Group and hope to have the opportunity to welcome you back to Paris in the future.

Kind Regards,

Sally Durrant
Quality Coordinator
Krumma.jonsdottir@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Paris Le Grand

Address: 2 Rue Scribe, 75009 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Opéra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#34 Spa Hotel in Paris
#131 Business Hotel in Paris
#143 Luxury Hotel in Paris
#171 Romantic Hotel in Paris
#178 Family Hotel in Paris
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — InterContinental Paris Le Grand 4*
Number of rooms: 470
Official Description (provided by the hotel):
The InterContinental Paris Le Grand, opened during the reign of Napoleon III, is located in the very heart of the city: across the street from the Opéra Garnier, close to some of the best-known Parisian attractions, world-famous department stores and the wonderful Place Vendôme. The hotel contains 470 rooms, all richly decorated in the colours of the Opéra, and a warmly illuminated haven of peace and serenity in the bustle of Parisian life: la Verrière. ... more   less 
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Also Known As:
Intercontinental Paris Le Grand Hotel Paris
Le Grand Hotel Paris

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