We kicked off our two week visit to France with what was supposed to be 4 nights of unrivalled luxury and spoiling in the Grand Dame of Paris hotels. We were somewhat disappointed.
On arrival by taxi from CDG, our luggage was taken from the car (by my husband and the taxi driver) and left sitting in the street while while the uniformed staff decided what to do with it and who should carry the blessed stuff inside. One might believe this was an entirely new scenario for them, or perhaps our battered, well worn cases weren't up to their marque.
We had arrived at the hotel early in the morning around 7.30 am) so didn't expect an immediate check-in. Registration was handled very pleasantly and I assume at some stage someone deigned to bring our luggage in off the street since it did make it to our room later. We were told that our upgrade (as promised by Amex concierge booking) was available (but in retrospect, I don't care to think about what a less luxurious room would have been like.) The rate we paid was only about EUR 60 less than the rack rate posted in the room.
We returned to the hotel late morning but the room was still not ready so we went out for a slightly weary lunch.
Returning after 3pm we were shown to Room 10, on the first floor of the hotel overlooking the courtyard. A reasonably spacious room but not a suite by any standard. There was a gentle hubbub from the courtyard which, I would imagine, could become irritating in the busier summer months if you want a really quiet room. With the curtains open and a light on (winter mornings?) you are most very visible to the other guests in rooms overlooking the courtyard.
Time for a nap in a faultlessly comfortable bed with good quality and clean linens.
My impression in September was that with all windows closed, the room would be very stuffy (the air conditioning was below standard, but as we live in the Middle East, it often seems that way in Europe).
That evening we tried to book for the Sunday champagne brunch in the hotel restaurant but were told it was full. Do the hotel keep some tables back for guests, releasing them only on the morning of the brunch to non-residents if not booked by then (as happens in our local 5 stars), or were we just unlucky?
Given the price and 'reputation' this hotel enjoys, the bathroom was disappointing. The over-bath shower had a poorly fitting screen which meant the bathroom flooded every time one showered, resulting in either a floor strewn with sodden towels or a slippery marble floor. Furthermore, as a result of this constant water damage, the wood around the surround of the bathroom door was black with mould and the tiles in the adjacent lavatory had cracked - neither pleasing to the eye nor hygenic. There was no bidet in the bathroom which, given the overall condition, could be considered a blessing. The towels could be larger - bath sheets, anyone? As usual, the lighting and set up was dreadful for putting on make-up and there was no dressing table in the bedroom, so that was a bit hit and miss (why do hotels that must spend a fortune on interior design fail in these most basic areas? I need to put my face on in either head-on natural light or in a mirror with lights at the side - overhead lights give funny shadows. Is it really so difficult to organise this, chaps?)
Overall, as others have said, this is eye-wateringly expensive but lacks the attention to detail one might expect for the price. Nice breakfast, flaky service, terrible coffee (as usual in hotels). Great bed. Great (complimentary) afternoon tea with lots of tea, savouries and good quality pastry/cakey pig stuff. Bar is low key, expensive as expected, restaurant we can't comment on as they didn't have space for us.
It's low key classy, which keeps the flashy (insert nationality of your choice here) types away mostly, but do they want to deter regular paying customers expecting something a bit special too?
- Also Known As:
- De Crillon Hotel
- De Crillon Paris
- Official Description (provided by the hotel):
- Hôtel de Crillon is an original 18th-century private residence with the most exceptional location in the heart of Paris, the Place de la Concorde. This elegant and opulent property offers 147 Rooms and Suites furnished in a Louis XV style and equipped with the latest techonologies, 5 finest restaurants and bar supervised by the talented Chef Christopher Hache, a gift boutique, a fitness and a business center, and 7 reception rooms with historical decoration ... more less
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