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“Great hotel” 4 of 5 stars
Review of Holiday Inn Paris Gare de Lyon Bastille

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Holiday Inn Paris Gare de Lyon Bastille
4.0 of 5 Hotel   |   11 rue de Lyon | 12 Arr., 75012 Paris, France (Bercy / Nation)   |  
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Ranked #647 of 1,794 Hotels in Paris
London, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Great hotel”
4 of 5 stars Reviewed August 6, 2013

Great location, hotel is modern but keeps its French theme on the outside as well. Located a 3 minute walk if that to the Gare de Lyon. Ideal for the metro line as well. Bedrooms were cleaned everyday, modern. Nice little extras included TV, bathrobes, soap/shampoo etc and coffee/tea facilities. Reception let us check in before 15:00 which was great as well.
Only downside is the rooms are quite small.. I was a little shocked when I walked in but if like me you're there to explore and don't spend much time in the room then it really is no bother or anything to worry about.
One metro line from Bercy Village - worth visiting for some food/drink.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XAVIER D, Directeur général at Holiday Inn Paris Gare de Lyon Bastille, responded to this review, August 8, 2013
Dear Guest,

Thank you very much for sharing your comments with us.
We are very pleased to know you have enjoyed your stay.
We will be very happy to welcome you again.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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680 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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Hobart, Australia
Top Contributor
56 reviews 56 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 3, 2013

Chose this hotel for its proximity to the Gare de Lyon train station, and we were actually quite pleased that there many other facilities nearby as well. Lots of bars and restaurants etc. The hotel itself wasn't perfect, but it was a lot better than most. Breakfast wasn't great, but there's so many lovely cafes out on the street, you have choices. Sex shop next door isn't an issue - this is Paris. Room was on top floor with quaint sloping roof, and the courtesy tray was a nice touch. Housekeeping was a bit slow - sometimes the room wasn't made up until 4pm, even though we'd been out since mid-morning! The maid was very sweet when she did come by though, and very thorough. Lift was a bit dodgy on one day, but we coped.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XAVIER D, Directeur général at Holiday Inn Paris Gare de Lyon Bastille, responded to this review, August 6, 2013
Dear Guest,

Thank you very much for sharing your comments with us.
We will take the necessery steps to avoid our quality.
We will be very happy to welcome you again.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London UK
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 2, 2013

As others have said...this hotel is in an excellent location...very close to the Gare de Lyon and also very convenient to a choice of parking. Rooms quiet , nicely decorated, beds comfortable and excellent air con. I did though feel sorry for the staff on the front desk as there didn't appear to be any air conditioning there.
The staff were lovely, friendly and very helpful. A good city centre hotel.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XAVIER D, Directeur général at Holiday Inn Paris Gare de Lyon Bastille, responded to this review, August 6, 2013
Dear Guest,

Thank you very much for sharing your comments with us.
We are very pleased to know you have enjoyed your stay.
We will be very happy to welcome you again.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 22, 2013 via mobile

Hotel location is great, just outside of gare de lyon. Rooms are good size and have a balcony to the front. Wasn't any furniture on the balconies though. Rooms look a bit dated and have some issues. When our neighbours were taking a shower our shower would make noise, for example. Staff was friendly and helpful most of the time. On the first day I was able to change money, on the second day they told me they don't do that. Also, when asking for restaurant recommendations they told me that 'any place in the area is fine'. Not what I was looking for. Still, perfectly happy with my stay, it was fine.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
XAVIER D, Directeur général at Holiday Inn Paris Gare de Lyon Bastille, responded to this review, July 31, 2013
Dear Guest,

Thank you for taking the time to provide your feedback regarding our hotel.
We have taken the notes of your comments, to improve a better quality.
Thank you very much for your review and staying with us.

Kinds regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Buxton, United Kingdom
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 21, 2013

Location and Arrival

This hotel is located a few hundred yards from the Gare de Lyon mainline and sub-way station in the south of Paris. Initial appearance was very favourable apart from the adult store located next door to the main entrance. On entering the hotel we were welcomed by Michael at the front desk, who showed us every courtesy.

Room

We had booked at standard double room and were upgraded to an Executive room which had complimentary water and orange juice. The room itself was very small; in fact, one person had to be on the bed while the other negotiated the room. The bathroom was good, an excellent shower, the room was also spotless.


Customer Service

On the whole, certain members of the hotel staff showed an excellent attitude towards customer service; it would be fair to say that this did not apply to all staff. Some examples, one evening we gave up waiting to be served a drink at the hotel bar, we went out to a local bar. On our second day, our room was not cleaned to an acceptable standard. On leaving to go out for dinner I reported to reception that the following issues would need to be addressed while we were out:

1. The bed to be re-maid
2. Towels to be refreshed
3. The tea, coffee, water and orange juice to be replenished
4. The bathroom accessories to be replenished

On returning two hours later, our room had not been touched, in fact, I had to call the front desk again to request that this be done.

Summary

Without the assistance of Michael our stay at this hotel would not have been a good experience. The hotel is in an excellent location, we both felt very safe and enjoyed to local restaurants and bars. On our first day, we walked from our hotel to Notre Dame Cathedral which took about 20 minutes. Thank you Michael, you made our stay worth while

Room Tip: All rooms are small, try to get an executive room
See more room tips
  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XAVIER D, Directeur général at Holiday Inn Paris Gare de Lyon Bastille, responded to this review, July 31, 2013
Dear Guest,

Thank you for taking the time to provide your feedback regarding our hotel.
We have taken the notes of your comments, to improve a better quality.
Thank you very much for your review and staying with us.

Kinds regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buxton Derbyshire in the High Peak Forest
Top Contributor
105 reviews 105 reviews
45 hotel reviews
Reviews in 45 cities Reviews in 45 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed July 19, 2013 via mobile

The hotel is 5 minute slow walk from the station LYON.
I'm not bothered about what anyone says about this hotel.The staff are great ( especialy MICHEAL reception) are very helpful and a pleasure to deal with.
The rooms are small , but immaculately clean, you are only in your room to sleep n shower, you are out nearly all day seeing this AMAZING CITY (from our bathroom toilet window we could see the Eiffel Tower sparkling at night) rm 712 .There are little French restaurants all about the area, also supermarkets and bakery's
A great little hotel just outside the central area, but close enough for all the major sights.
For lunch buy some cheese and ham,wine, fruit from a supermarket and sit in one of the many parks or by the river side with the locals enjoying life........we loved the way of life, everyone relaxed, no drunks or trouble it was another world amazing to see in a BIG city.
Take the 1day bus tour €27 pp to get your bearings,and to hop on and off at you leisure

Loved Paris and the hotel

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XAVIER D, Directeur général at Holiday Inn Paris Gare de Lyon Bastille, responded to this review, July 31, 2013
Dear Guest,

Thank you very much for sharing your comments with us.
We are very pleased to know you have enjoyed your stay.
We will be very happy to welcome you again.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 19, 2013

This hotel a good value and is well located. The hotel has recently been redone and is in great shape. The staff is pleasant and helpful. Include the breakfast if booking ahead, it is well worth it. The wi-fi only works in the lobby. Good location close to Gare de Lyon and easy bus and metro transport.

Room Tip: Pay up for a suite if you have kids. They can use the sofa bed. Huge room.
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XAVIER D, Directeur général at Holiday Inn Paris Gare de Lyon Bastille, responded to this review, July 31, 2013
Dear Guest,

Thank you very much for sharing your comments with us.
We are very pleased to know you have enjoyed your stay.
We will be very happy to welcome you again.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Paris Gare de Lyon Bastille

Address: 11 rue de Lyon | 12 Arr., 75012 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Bercy / Nation
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#297 Luxury Hotel in Paris
#516 Romantic Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Paris Gare de Lyon Bastille 4*
Number of rooms: 128
Official Description (provided by the hotel):
Press on this following link to discover our hotel video de l'Holiday Inn Paris Bastille. The Holiday Inn Paris Bastille hotel is ideally located in the historical heart of Paris with its famous Place de la Bastille and only a 5 minute walk from the Gare de Lyon train station with its direct access to Disneyland Resort Paris and convenient metro access to Paris Expo Porte of Versailles Exhibition Center. Only walking distances away and easy metro accesses ( metro Bastille ) from the most famous Paris leisure attractions like the Louvre Museum, Notre Dame of Paris, and George Pompidou Center. Stroll along the Seine, or go for a nice shopping spree and enjoy the exclusive Shopping District Rivoli where you can enjoy the latest Paris fashion and visit various well known Department Stores.Only a short distance away from Orly and Charles de Gaulle airports, the Stade de France, and La Defense business district, this 3 star hotel is the place to be for both leisure as well as business travellers. ... more   less 
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Also Known As:
Holiday Inn Paris Bastille Hotel Paris
Paris Holiday Inn
Holiday Inn Bastille

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