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“unusual” 4 of 5 stars
Review of Pullman Paris Tour Eiffel

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Pullman Paris Tour Eiffel
4.0 of 5 Hotel   |   18 Avenue De Suffren | 15 Arr., 75015 Paris, France   |  
Hotel amenities
Ranked #858 of 1,794 hotels in Paris
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97 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Senior Contributor
28 reviews 28 reviews
Reviews in 13 cities Reviews in 13 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW via mobile

Having used Pullman before (and being pleasantly surprised) I decided to book the Pullman in Paris for long weekend. I paid quite a bit for a room with a balcony view of the Eiffel Tower and sadly the view was nothing like the photos displayed on the internet website whilst booking.

The room was actually quite dated, and was not as luxurious as other Pullmans. I was out off by dining, drinking or room service due to the ridiculous prices. I opted to adventure out instead.

The only good thing about this place is the location. You're not too far (walking distance for sure) from the Eiffel Tower amongst other places.

Stayed September 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel has been recently updated, we had a big room that worked for our family of four. The hotel is a block away from the Eiffel Tower, and has two different train stations a 5 minute walk in either direction. This was a great jumping off point for us and we'd stay again.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked at the last minute and were very pleased with the size and cleanliness of the room and large bath. The location is excellent for walking. The Eiffel Tower is just a few blocks away and you could see it lit up at night from our hotel room window. The restaurant food was excellent. Staff were very pleasant, when you could get their attention. It took 5 calls to get service to the room. The decor was new and very modern, not to my taste.

Room Tip: Ask for a view of the tower.
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René A, Directeur général at Pullman Paris Tour Eiffel, responded to this review, 1 week ago
Thank you for taking the time to write a review about our hotel on TripAdvisor.

First of all, we would like to thank you for these nice comments.
Your satisfaction is exactly what we are searching for, therefore your compliments are a great reward for us.
Please be assured that we took notes of your comment related to get service to the room.

We hope to have the opportunity to welcome you again in the near future.
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

From the arrival to the check out this hotel has been a disaster with the service. Unprofessional check in and certainly not the expectation we should get as a regular visitor in Accor hotels group. You are asked to pay upfront 100% on the room with signature, they do not know what imprint of the credit card is about in this hotel. ... Looks like we would run away without paying our own bills. The staff at the check in and check out is more a training center for students rather than a hotel where service should show French elegance. Looking at the location of the hotel right at the corner of the Eiffel Tower this shows once again that the French team in charge or should I say not in charge of the service displays the non professionalism.
On top of the list of the worst team members I would nominate the lady called Pauline which on top of not knowing her job 100% shows a high profile of disrespect to customers.
Obviously she does not want to listen to customers, rude behavior that should not be entitled in any business and especially hotel business and obviously the word sorry is not part of her vocabulary.

The bill was not even printed upon check out since the computer system of the hotel was down. Was told I would receive it by email but 24 hours later, still nothing has been received.

Eiffel Tower view this is if you stand out of your room and bend towards the right on the balcony.

Feather pillows... It just took 15mn to have them delivered... Look like this was an impossible service to get as it took me 4 phone calls to reach the guest service Center. Was told we are busy so we can't pick up all calls... Is this really the words you should be getting when you are a customer paying a high price for a room night?

The good thing Is that the rooms are elegantly decorated and spacious.

The only person that showed professional service was Mr Kouadio. Special thanks to him.

Really feel sorry for all the tourists staying in this hotel. Please do not stay there or do not expect the service level of a 4 star hotel unless you don't mind having to deal with freshies who do not really care about customers.

  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René A, Directeur général at Pullman Paris Tour Eiffel, responded to this review, 1 week ago
Thank you for taking the time to tell us about your experience at the Pullman Paris Tour Eiffel.

I am truly sorry that our services did not meet your expectations and sincerely apologize for the lack of attention and service quality you encountered during your stay
Please be assured that Ithe staff of the hotel's reception department have been advised of your comments. They have been reminded that maintaining a high standard of hospitality and service is an essential part of their daily work. Every measure has been taken to ensure that all our guests are greeted with courtesy and professionalism.Your patronage to our hotel is extremely important
I sincerely wish to have the opportunity to welcome you back and provide you with a totally new experience.

Sincerely,

René Angoujard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I'm totally satisfied with this hotel and if I will come back again to Paris will book room in this place with Eiffel view :)
Clean room , great personal , cool and funny bartender , perfect location, comfortable room , good breakfast , fast room service .
Guys was a bit slow during check in process , but depends what u comparing with ( after visiting Spain everything is fast )
Thank u for great time !

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René A, Directeur général at Pullman Paris Tour Eiffel, responded to this review, 1 week ago
Thank you for sharing your experience in our hotel on TripAdvisor.
It is always a pleasure to read that our guests enjoy our stay with us and especially the quality of our team members.

We hope to have the pleasure to welcome you back soon at the Pullman Paris Tour Eiffel.
Sincerely,
René Angoujard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirling, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was our first stay in Paris and this was a great choice of hotel. It is two minutes from the Eiffel Tower, we had an amazing view of it from our room. Staff we're very helpful, polite and attentive. Great first Paris experience for us both, would definitely recommend this hotel. It was clean and modern with a very nice feel.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René A, Directeur général at Pullman Paris Tour Eiffel, responded to this review, 2 weeks ago
I very much appreciate your comments regarding your stay at the Pullman Paris Tour Eiffel.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

René Angoujard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Pullman Paris Tour Eiffel

Address: 18 Avenue De Suffren | 15 Arr., 75015 Paris, France
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#311 Luxury Hotel in Paris
#337 Family Hotel in Paris
#858 Spa Hotel in Paris
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pullman Paris Tour Eiffel 4*
Reservation Options:
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Also Known As:
Pullman Paris Tour Eiffel Hotel Paris
Hilton Hotel Paris
Hilton Paris

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