We read the reviews on line and had some second thoughts about staying here. But the hotel was a great place. The staff was excellent, especially the concierge and bell staff. The rooms were generous and we had a view of the city. The food and services are expensive but we found all of Paris to be the same. The concierge had detailed instructions on how to get places and we followed them. We didn't find any rudeness amongst the staff, despite what other reviews have said. The location is great. Convenient to the metro and you can walk to many places as well..just get out your walking shoes though. Enjoy Paris.