We stayed at the Konfidentiel for my Partner’s birthday, we were originally booked to stay for two nights. The hotel had arranged a car to take us to the airport for our return flight, but when we arrived back at the hotel, after a mornings site seeing, they asked if we had confirmed our flight as many were being cancelled due to snow . When we said no they immediately checked on the web and discovered that our flight had actually been cancelled, as had most from CDG. I cannot express how fabulous the hotel staff were in trying to help us, they phoned the airport, the airline, kept us topped up with coffee and hot chocolates, and offered us another room for the night. They absolutely went above and beyond in trying to help us and make a bad situation as pain free as possible. The location of the hotel is fabulous, the rooms are wonderful and the management & staff exceptional. We will definitely be back – but in the summer next time.
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