My experience at this hotel was HORRIBLE! First of all, they did not have the room that I requested upon arrival. They gave me an upgrade the first night, and I was forced to change the room the following day. On the following day, my new room was not ready when I arrived at the reception or the receptionist did not know I was supposed to make a change (which is not normal). Upon my arrival that evening back to the hotel, I had discovered that all my things were removed from the room without my knowledge and my personal items had been touched by complete strangers (hotel staff). When I went to the reception, they were rude and gave nothing but excuses and did not even offer an apology for the mix-up (which was their fault), since I went to the reception that morning to make the room change but the receptionist apparently knew nothing about it. When I spoke to the owner of the hotel on the phone he was extremely rude, gave nothing but excuses and hung up on me. Talk about good customer service!
They gave me another room for the night which was way smaller than the one I reserved. It was next to the stairs, and lots of people were passing by making noise. To top it off, the room was dirty! There were dirty underwear and socks on the floor left by the previous guest!!! How disgusting!!! The cleaning staff do not do a thorough job cleaning the rooms.
The next day I changed the room AGAIN! In less than 48 hours I had been in three different rooms. To make it worse, the elevator was not working. I had to walk up and down 6 flights of stairs during all this drama. And the telephones in the room were also out of service.
Needless to say, I was forced to change my hotel. I wouldn't advise this hotel to anyone. There are better hotels in the neighborhood if you are looking for a more quality experience
- Official Description (provided by the hotel):
- Comfortable Hotel situated close to Porte de Versaille Exhibition Center & the Eiffel Tower. ... more less
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- Also Known As:
- Quality Inn Paris
- Paris Quality Inn