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“A mouse in the restaurant” 1 of 5 stars
Review of Paris Marriott Opera Ambassador Hotel

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Paris Marriott Opera Ambassador Hotel
4.0 of 5 Hotel   |   16 Boulevard Haussmann, 75009 Paris, France (Formerly Radisson Blu Ambassador Hotel, Paris Opera) (Opera / Bourse)   |  
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Special Offer
FREE Wi-Fi
Ranked #574 of 1,774 Hotels in Paris
Weston, Florida, United States
1 review
“A mouse in the restaurant”
1 of 5 stars Reviewed 3 days ago NEW

I was going to have breakfast, and I saw a mouse under the table. I told the waitress and she apologized. When I came back home 10 days later I called Marriot rewards and I received an e mail from the hotel just to tell me that they were going to send me a bottle of wine!! I was not at the hotel anymore!!!! on top of it the bathroom door was broken. This is not the quality that I am use to from Marriott.

  • Stayed May 2015, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurelie C, Responsable relations clients at Paris Marriott Opera Ambassador Hotel, responded to this review, yesterday
Dear cachi2,

Thank you for your feedback. We are sincerely sorry and appropriate actions have been taken. We will get in touch through Marriott Rewards' customer service as it seems that there is a misunderstanding. Thank you again to bring this to our attention. I hope this experience won’t affect your trust in Marriott hotels.

Best Regards,
Aurélie Conton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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561 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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Mexico City, Mexico
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We've been staying here for about a week and have been more than pleased! I have to admit, I was very reticent about staying at another Marriott abroad given the abhorrent discrimination and blatant sexism with which we were treated at the Marriott in Amman, but so far we have received nothing but the best service here in Paris! Everyone has been warm and welcoming and more than helpful with my young son. Additionally, the room is immaculate, towels plentiful, bed super comfortable, and N'espresso pods make a nice extra touch. The executive lounge has been a wonderful privilege as well. Location is unbeatable for shopping, tons of cafes, and metro is super accessible. Easy walk to my new favorite neighborhood in Paris, SoPi, too.

Stayed May 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel aviv
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Room full comfort,attentive service all round(even with a hiccup on our arrival everything was done to adjust it) Executive lounge first class,concierge information without fault. As we were a party of 5 every time we needed a taxi to accomodate us all the concierge staff made every effort to fulfill our requirements.

  • Stayed May 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary, North Carolina
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Walking distance to great shopping and cafes. Delicious breakfast. Great views and spacious rooms. The bar is also nice. A very well maintained hotel. My grown son and I were touring Paris for 4 days. We also recommend the day trip to Normandy.

Stayed June 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Rooms were quiet and clean; staff was friendly and helpful; executive lounge was great; location was fantastic....only two blocks from Opera and only 1-2 block walk to two subway stations. Hotel is on street that is mostly businesses, so no street noise after 6:00PM. Also, hotel is only 2 blocks from major department stores.

  • Stayed May 2015, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed 6 days ago NEW via mobile

The room was extremely small and dark because it was on the courtyard. The worst thing is the toilet it is not in the bath room it is separate far away in the entrance of the room. Not comfortable if you need to wash. The room layout is not suitable the toilet is directly front of the entrance on on the side. And the rooms furniture was average. There was no water and alot of 4 stars extras were missing. It only deserves a 3 star even some 3 stars on the same street are better.

Stayed May 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurelie C, Guest Relations Manager at Paris Marriott Opera Ambassador Hotel, responded to this review, 4 days ago
Dear Nuhmo,

Thank you for your constructive feedback. We take into consideration that there is room for improvement as certain specific rooms feature the toilets separated from the bathroom. I am sorry to find out that you didn’t fully enjoy the level of comfort in our rooms. We are taking into consideration your observations and we hope to have the chance to better your experience for your next visit.

Best Regards,
Aurélie Conton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
3 of 5 stars Reviewed 1 week ago NEW

Front desk staff was not consistent. While some staff were helpful others were indifferent and seemed put out by having to answer questions and offer advice. When bill was presented at departure it included an enormous charge for a buffet breakfast each day of our stay, which we did not use. The staff explained that all billings assumed the buffet was used, whether or not this was the case- a $70 per day charge for two)- kind of bush league for a Marriott. Another glitch: we arranged for a wake up call for an early start day when had to meet a tour bus and the call never came.

  • Stayed October 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurelie C, Guest Relations Manager at Paris Marriott Opera Ambassador Hotel, responded to this review, 4 days ago
Dear David N,

Thank you for taking the time to post your comment on Tripadvisor. Your valuable feedback regarding the front office desk has been shared with our team and further training will be done by our front office manager.
Regarding your final bill, the receptionist obviously made a mistake by not checking how many breakfasts you had before issuing your final bill; the necessary actions will be taken by our front office manager to correct this incident.
I am sincerely sorry the level of the service didn’t reflect the quality we aim to deliver. Once again thank you for your comment.

Best Regards,
Aurélie Conton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paris Marriott Opera Ambassador Hotel

Address: 16 Boulevard Haussmann, 75009 Paris, France (Formerly Radisson Blu Ambassador Hotel, Paris Opera)
Location: France > Ile-de-France > Paris > Opera / Bourse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#276 Luxury Hotel in Paris
#381 Business Hotel in Paris
#453 Romantic Hotel in Paris
#471 Family Hotel in Paris
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Paris Marriott Opera Ambassador Hotel 4*
Number of rooms: 298
Official Description (provided by the hotel):
Dear Travelers, the Marriott Ambassador facelift and celebrates the end of its work. Discover our new concept Great Room ! Queridos viajeros, el Marriott Ambassador lavado de cara y celebra el final de su trabajo. Descubre su nuevo concepto Great Room! 旅行者の皆様,この度,ル マリオット アンバサドウールは改装工事を終えリニューアル致しました.是非とも新しいコンセプトのグレートルームをご覧下さいませ.> 皆様のお越しをお待ちしております. ... more   less 
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Also Known As:
Radisson Blu Ambassador Hotel, Paris Opera Hotel Paris
Hotel Ambassador Paris
Radisson Paris

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