This hotel is in a great location as it is close to the Metro Station and within walking distance to the shopping area including the huge Galeries Lafayette Dept. Store. The Saint Lazare Railway Station is about 10 minutes walk from the hotel. We arrived in the morning and were welcomed by a young gentleman at the front desk who is very nice and friendly. There was no option for early check-in, so we left our luggage at the front desk and proceed to do some walking around the area. Thankfully when we came back after 1pm, our room was ready. Everything about this hotel is small. From the lobby, to the elevator, to the corridor leading to our room and the room itself.The standard room is very small and with our 2 huge luggages, we hardly got space to move about. Even the bathroom is small and there are some stubborn stains which seemed unable to be cleaned. Wi-Fi connection in the room is pleasantly excellent. The bed is comfortable and the heater in the room worked just fine. TV programme is unfortunately all in French as in most hotels in France. We were staying for the first 3 nights here and then to Normandy and Mont St. Michel. However, due to some unforeseen circumstances we had to cancel our journey and stay to Normandy. So on the second day, we enquired through the front desk if we could extend for 3 more nights and that was when we met a not so helpful front desk staff. It was an older gentleman who hardly smile and when we asked if there's any rooms available for the following 3 nights, we were quickly replied with "NO! Fully booked". He hardly even checked through the computers. That was a sharp contrast to the friendly guy who checked us in on the first day.
We went back again to Mercure on our last 3 nights in Paris as we already had a booking. We were checked-in by the same unhelpful guy we met on the second day and surprisingly, this time he was friendly, smiling and even cracked a joke. It's like one miniute his Mr. Hyde and now he's Dr. Jekyll. We had actually booked the Privilege Room this time round and it's a big change from the standard room. The room is bigger and slightly more spacious with an additional nespresso machine. However, the bathroom is still small and the window to our room is so close to the opposite office building that we had to draw the curtains everytime for privacy sake. Our room this time came with complimentary "buffet" breakfast but the quantity and quality of the breakfast is something to be desired. The problem with most hotels around Europe is that the "buffet" breakfast at the hotels are expensive and should not even be called buffet as they have hardly anything to offer except for some breads, cold platter and pastries that hardly get replenished. Better to have your breakfast out of the hotels when you're in Europe. Checking out of the hotel on our last night in Paris was smooth and fast. We will only come back to this hotel in the future due to its location and value for money but we will booked the Privilege Room due to its size.
Book a Privilege Room if you do not want to feel claustrophobic.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.