I love this hotel. Okay the lift is tiny and accommodates two people without baggage or one person with baggage, but the bed is the best I have slept on.
The location is great and the hotel is well presented.
So why the disappointment?
Quite simply the manager. Every hotel has things that go wrong. It is what you do when something happens that makes the difference. In this case, the lift wasn't working. They could have called us to let us know. They could have told us when breakfast was delivered to the room. Nope.
Then the manager blamed the French workmen who were too slow to fix it.
The shower door is not watertight. She did not want to know. We were careful to put towels down and shut the door properly but there was water everywhere. Couldn't care less.
The sliding bathroom door would not shut. Now she had had enough. It was time to give me a French vocabulary lesson and tell me that "porte" was not the correct word.
At this point I switched to English and made it clear that I had only been trying to make helpful comments of things that needed to be fixed. When the vocabulary lesson became too much, I made it quite clear that I was not in the mood for her supercillious arrogance...At which point she launched into a rude and obnoxious tirade.
I suppose it was my fault now that things were going wrong at her hotel?
What a shame. I have stayed here several times and the staff have always been very helpful and friendly. I have rated the service highly despite the manager. I have also rated the room highly despite the minor faults. Before writing this review, I attempted to contact the hotel owner, but the manager refused to engage in a dialogue, even resorting to name-calling.
Needless to say, despite its convenient location, I shall not return.
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- Also Known As:
- De La Paix Paris