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“Excellent hotel” 4 of 5 stars
Review of Sofitel Paris Le Faubourg

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Sofitel Paris Le Faubourg
5.0 of 5 Hotel   |   15, rue Boissy d'Anglas, 75008 Paris, France   |  
Hotel amenities
Ranked #373 of 1,793 Hotels in Paris
Antrim, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Excellent hotel”
4 of 5 stars Reviewed April 19, 2013

Stayed for 2 nights in this hotel.In a good location for visiting the sights of Paris.Rooms were of a good size and comfortable.Breakfast had a good choice and there is a nice bar which is fine with a good selection of drinks available.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mélissa A, Responsable relations clients at Sofitel Paris Le Faubourg, responded to this review, April 21, 2013
Dear Sir,

Thank you for being so thoughtful in giving your appreciation of your time spent with us in April.

It is a great pleasure to read that you truly enjoyed each of your experiences with us and that the location was ideal for your parisian stay.

We look forward to having the opportunity of welcoming you back amongst us in a not too distant future.

Yours sincerely,

Mélissa Gheude-Alonso
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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781 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, Washington
Top Contributor
167 reviews 167 reviews
35 hotel reviews
Reviews in 53 cities Reviews in 53 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed April 9, 2013

Perfect location, very accommodating staff makes wonderful stay. Behind US Embassy on side street to Hotel de Crillon equals exceedingly secure spot. Very nicely furnished but smallish rooms. Might be the best small hotel buffet breakfast in the business.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mélissa A, Responsable relations clients at Sofitel Paris Le Faubourg, responded to this review, April 21, 2013
Dear Guest,

We very much appreciate your comments regarding your stay at Sofitel Paris Le Faubourg. It is always a pleasure to receive such positive feedback.

PLease rest assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Mélissa Gheude Alonso
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 9, 2013

The hotel is in a very good location, with access to Paris just 5-10 minutes walk to Madeleine or Concorde Metro stations! although access to rue d'bossy for vehicles are restricted and permits are required - our limo had an issue (Special treat for the other half!).
Our room was the prestige suite (upgraded due to "Customer of the day/week", was well appointed ,,, lovely and very comfortable bed, bath was large - not a lot of drawers, and the toilet is bland compared to the rest of the decor.
There's a Nespresso machine in the room, if you've used one great - if not, there's no instructions.
There's also a in-room safe, which we used, but found that it got very hot inside, so be careful if you have something that doesn't like the heat.

Housekeeping, let the side down a little - not replacing the used coffee or leaving clean spoons! But the turn down service was a lovely treat, and the little give left on the pillow, give us that little buzz of what will it be tonight!

Front desk and concierge was very helpful throughout our stay.

The restaurant is very nice, but make a booking even for breakfast ... like all hotels the prices for some items you do need to question €8.50 for tea is a lot!, also make sure that you ask for milk or can wait a long time for it!

Overall, we had a excellent time, would very much go back to the Sofitel le Faubourg

A general issue that we found everywhere in Paris, if you ask for Coffee you get an expresso!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mélissa A, Responsable relations clients at Sofitel Paris Le Faubourg, responded to this review, April 21, 2013
Dear Guest,

Thank you very much for taking the time to share your most recent experience at Sofitel Paris Le Faubourg.

We sincerely appreciate your constructive review as feedbacks are invaluable in measuring whether we meet our increasingly high standards.

We are delighted to hear you enjoyed your Suite Prestige, a large and comfortable suite ideal for family stays with the separate bedroom and living room. However, we understand the instructions on the nespresso machine provided in this suite would have been appropriate.

As you mentionned on your review, it is true when ordering a coffee or "café" in France, you will be served an expresso, while if you order a latte it will be "café au lait" . It is indeed thoughtful to share this experience for future guests in order to avoid any disappointment.

We look forward to welcoming you back for your next parisian stay.

Best regards,

Mélissa Gheude-Alonso
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2013

My wife and I celebrated our 10th anniversary at the Sofitel Le Faubourg and couldn't have asked for a better hotel experience. Our Guest Services Manager Peggy was outstanding, anticipating all our needs and always available. We were given exceptional advice and service from the professional concierges,particularly Jerome and Christophe. We enjoyed the jazz music from the Buddha Bar on Friday night from our inside room through an open window and would recommend asking for a street side room if you enjoy good music and fun. Above all, you can't beat the location, walking distance to many landmarks, in the St. Honore fashion district and very close to the Concorde metro. With the US Embassy next door, you feel very safe as well. We used our miles to pay for our stay and feel very fortunate to be able to stay in this lovely hotel.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mélissa A, Responsable relations clients at Sofitel Paris Le Faubourg, responded to this review, April 21, 2013
Dear Sir,

First of all, we thank you for choosing to celebrate your special 10th wedding anniversary at Sofitel Paris Le Faubourg.

Your wonderful comments on TripAdvisor are very much appreciated by our entire team, especially with Peggy, Jérôme and Christophe; it is indeed such a source of motivation to read that we have contributed to make your anniversary a memorable experience.

We are very much looking forward to the pleasure of welcoming you back again in the future.

Yours sincerely,

Mélissa Gheude Alonso
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 7, 2013

I didn't realize that i forgot to write a review about this hotel from our trip last year during spring break. April 2012. We stayed just for a few days. The hotel lobby is really nice and well decorated. Our room was nice and well kept but smal. The bathroom was lovely. The food at both the restaurant and the bar area was fantastic. The location was perfect for us because we were visiting many places in a short amount of time. The wait staff were pleasant. I found it interesting that they were all one race. You do have to have a bit of money to stay here. I'm rating this hotel a 3 because the service seemed a bit curt. I wonder if they "sum you up" and decide if you are worth the 5 star treatment. They were doing construction right out side of our room which was a bit noisy.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mélissa A, Responsable relations clients at Sofitel Paris Le Faubourg, responded to this review, April 21, 2013
Dear Guest,

Thank you for visiting the Sofitel Paris Le Faubourg and for taking the time to write such review.

We are delighted to hear that you overall enjoyed your stay, and especially our location, our restaurant staff and our hotel decor.

I am however concerned that you did not feel you received an appropriate welcome as we pride ourselves on building excellent relationships with our guests.

At Sofitel Paris Le Faubourg, our aim is to offer a consistent service to each and every one of our guests, and I would be interested in knowing more about your experience. Please could you be so kind to contact me by e-mail at your convenience.

Yours sincerely,

Mélissa Gheude-Alonso
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
1 review
3 of 5 stars Reviewed April 3, 2013

We have stayed at the Le Faubourg twice before. Our stay this time was not the best. The room was not as good as we had before and the bathroom was definitely not 5 star. The lavatory seat was broken, the paint work was not clean. The hair drier didn't work. The bed was as comfortable as before and we slept extremely well. The dinner was excellent and the restaurant staff were very good and helpful. The bar staff were not as welcoming as they should have been.
The Manager was very helpful and took our complaints seriously and dealt with them promptly.


  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mélissa A, Responsable relations clients at Sofitel Paris Le Faubourg, responded to this review, April 21, 2013
Dear Guest,

Thank you for taking the time to provide this review on Trip Advisor.

First of all, we appreciate your positive comments on your experience at our restaurant Les Collections.

Reading your review, we are sorry that your last stay did not live up to your expectations, especially as we strive to offer our guests a wonderful experience.

I am sorry your room was not of the size you expected. Some of the rooms are very large, and some are indeed smaller and aimed more at the one or two nights stay.
As for the technical issues encountered, our technicians proceed to a continual in-room maintenance programme, and I am surprised to hear such inconvenience. For this, I would like to apologise for such occurrence.

Your comments will definitely help us in our ongoing efforts to improve our product and despite this, it is our hope that you will give us the opportunity to better serve you in the near future.

We sincerely hope that we may have the opportunity of making amends, and please do not hesitate to contact me directly by e-mail so I can ensure that you have a wonderful next visit.

Yours sincerely,

Mélissa Gheude-Alonso
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 2, 2013

Spent 4 nights over Easter weekend, hotel in excellent location for visiting all major sights, room was warm and comfortable lovely comfortable bed great pillows, good quality toiletries, would have appreciated a kettle and coffee tray in room. Staff friendly and helpful

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mélissa A, Responsable relations clients at Sofitel Paris Le Faubourg, responded to this review, April 7, 2013
Dear Guest,

Thank you very much for sharing your recent feedbacks on Trip Advisor.

Customer service is at the core of everything that we do and customer feedback is invaluable in measuring whether we meet our increasingly high standards. Therefore, we appreciate your constructive and positive review, and we value your comments on our room facilities.

We sincerely look forward to welcoming you back for your next parisian stay.

Best regards,

Mélissa Gheude-Alonso
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Paris Le Faubourg

Address: 15, rue Boissy d'Anglas, 75008 Paris, France
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#44 Spa Hotel in Paris
#191 Luxury Hotel in Paris
#200 Family Hotel in Paris
#309 Romantic Hotel in Paris
#337 Business Hotel in Paris
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel Paris Le Faubourg 5*
Number of rooms: 147
Official Description (provided by the hotel):
Located near Place de la Concorde and Place de la Concorde, this fashionable outpost is also a few steps away from the exclusive Faubourg Saint-Honoré, internationally renowned for its luxury boutiques. Inside this haven of tranquillity, 125 rooms are traditionally decorated whereas the 21 Suites and the "Couture" Apartment were designed in a contemporary spirit by the French designer Didier Gomez. The hotel featured a gourmet French restaurant and a charming landscaped terrace. ... more   less 
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Also Known As:
Sofitel Le Faubourg Hotel Paris
Sofitel Hotel Paris
Sofitel Hotel Le Faubourg
Sofitel Paris
Hotel Paris Sofitel
Paris Sofitel

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