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“Excellently managed” 4 of 5 stars
Review of Le Royal Monceau-Raffles Paris

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Le Royal Monceau-Raffles Paris
5.0 of 5 Hotel   |   37 Avenue Hoche, 75008 Paris, France   |  
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Ranked #3 of 1,797 Hotels in Paris
Hertfordshire
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
“Excellently managed”
4 of 5 stars Reviewed July 28, 2014

This is a strange premise to submit a review, since we never got to stay at the hotel. We wanted to review the unbelievable service we received recently. Due to highly unusual circumstances (which were fully explained to us) we were unable to take our room at the hotel. We were informed of this situation by Eglantine Plumerand, front of house manager, who was highly concerned for our welfare. She organised another booking without delay at another hotel ( with our consent; the hotel were absolutely not to blame for this situation). We were met at the station by a member of Le Royal Monceau, called Yohanne. He escorted us to our new hotel, waited until we were happy, and left us with some very generous gifts. The hotel could not have been more concerned, despite being put under difficult circumstances by outside forces. So,no we haven't quite had the pleasure of sleeping at the hotel just yet, but I know we will soon if that is the way they treat their guests.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leroyalmonceauparis, Directeur général at Le Royal Monceau-Raffles Paris, responded to this review, August 24, 2014
Dear Madam, Dear Sir,

We would like to thank you for taking the time to post a review on your recent stay in Paris.

We wish to renew our apologies for this unforeseen and exceptional situation and we regret that we could not welcome you at Le Royal Monceau Raffles Paris during your summer vacation. We sincerely appreciate your constructive feedback and have relay your compliments to Yohann and Eglantine.

We are very grateful for your understanding and we truly hope that we will have the pleasure to welcome you soon to Le Royal Monceau Raffles Paris.

Kindest Regards,

Serge Ethuin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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560 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2014

I have stayed at many beautiful hotels across the world but The Raffles Paris surpassed any other hotel stay I have experienced before. From the moment you check in the staff give you genuinely good service. The whole stay was faultless.

We stayed in the lifestyle suite which was just beautiful. The room had a lovely Parisian styled balcony. The attention to detail in the furnishings was wonderful and the room was immaculate. The Clarins toiletries added additional luxury to the experience.

The service was outstanding, staff remembered my name throughout the whole stay and they went out of their way to make our weekend stay very special. A special mention of thanks goes to Eglantine the Guest Relations Manager who made sure the room was how I requested before check in by adding special touches like flowers etc. The concierge staff were also outstanding by using their contacts to find us fast track tickets for the Eiffel Tower which had been booked out for the last three months.

The highlight of this hotel is the Clairns Spa which offers a wonderful sunlit pool and beautiful treatment rooms. Sauna, steam room, haman and an area next to the pool offering a range of healthy snacks and juices.

It is very hard to put into words how outstanding this hotel was but I do recommend that you do try for yourself.

Room Tip: Any room is good. We had a street facing room and the view was lovely and room soundproof.
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leroyalmonceauparis, Directeur général at Le Royal Monceau-Raffles Paris, responded to this review, August 24, 2014
Dear Guest,

Merci Beaucoup as the French would say ! In deed thank you very much for this glowing review you took the time to post after your recent stay with us.

It is wonderful for an hotelier to read such a wonderful feedback from a guest, particularly on the quality of service that you received. Of course, I have personally relay your special mention to Eglantine who was extremely touched by your compliments. The entire team of Le Royal Monceau Raffles Paris works very hard to go beyond the expectations of our guests and I am delighted to read that we succeed on your last stay with us.

We look forward to the pleasure of welcoming you back to Your Parisian Home.
Kindest Regards,

Serge Ethuin
General Manager
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2 reviews
5 of 5 stars Reviewed July 26, 2014

we stayed in the executive suite which is one of the best rooms you can get in Paris. The service is unmatched. Everyone is beautiful nice courteous and knowledgeable. If you are in Paris you should at least visit the hotel even if it's for a drink. There the core is unlike anything else in Paris and refreshing the modern.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leroyalmonceauparis, Directeur général at Le Royal Monceau-Raffles Paris, responded to this review, August 9, 2014
Dear Madam, Dear Sir,

We are so thankful that you chose Le Royal Monceau Raffles Paris for your summer vacation in Paris and that you took the time to post this glowing review on Tripadvisor.
The satisfaction of our guest is our highest priority and we are delighted to read that you had a most enjoyable stay with us. It is a real accomplishment that you rate Le Royal Monceau Raffles Paris as the Best five star hotel with an unmatched service. I have been pleased to share your feedback with our team who received your praise as the utmost reward of their hard work.

We thank you again for your support and we already look forward to welcoming you again to your Parisian home, Le Royal Monceau Raffles Paris.

Kindest Regards,

Serge Ethuin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 22, 2014

We stayed at this delightful motel
It is in a great position , close to the champs Élysées with restaurants every were .
The rooms were very nice and the beds comfortable . The staff were very helpful , the breakfast was good .
It had a delightful court yard were you can have drinks and just relax after a busy day in Paris .
This hotel is a lovely quite haven in such a busy city .

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leroyalmonceauparis, Directeur général at Le Royal Monceau-Raffles Paris, responded to this review, July 22, 2014
Dear Madam,

Thank you very much for choosing Le Royal Monceau Raffles Paris for your recent stay in the City of Lights.

What a pleasure to read that you found the room very nice, the beds comfortable and the courtyard delightful. I will personally share your compliments with the entire team who will be very happy to learn that you found the service most helpful.

We are most grateful that you took the time to post such a nice review about your stay and we truly hope that we will have the pleasure to welcome you again to Your Parisian Home.

Kindest Regards to Australia,

Serge Ethuin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 21, 2014 via mobile

I just had an amazing experience at Le Royal Monceau. All the staff members have been extremelly professional, friendly, caring and welcoming and the hotel is amazing. I had a beautiful room, comfortable and perfect. From now on, when I'm in Paris I will only stay at Le Royal Monceau.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leroyalmonceauparis, Directeur général at Le Royal Monceau-Raffles Paris, responded to this review, July 22, 2014
Dear Alberto,

Thank you very much for your positive feedback on Le Royal Monceau Raffles Paris!

How nice it is to read such compliments of the staff as well as your Suite! It was a pleasure to host you and we are really looking forward to welcoming you back in our hotel at any time.

Yours sincerely,

Serge Ethuin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 21, 2014

Le Royal Monceau – Raffles Paris, on Avenue Hoche, is just 5 minutes walk from the Champs Elysees and the Arc de Triomphe. It is quite but not far away from the heart of the capital. The location is superb. Choose to stay there makes exploring Paris easy.

The new hotel in the classical building is designed by Philippe Starck. Works of art are everywhere in the hotel. It also has a library of contemporary art books and a cinema room.

Rooms are equipped with flat-screen TV and mirrored bathroom, and three different moods are provided through the lighting system.

The hotel has two Michelin-starred restaurants. Both French and Italian restaurants I like.

I also love the indoor swimming pool with sunshine through the glass-top.

Paris Pagoda is located nearby, and it is worth of visiting.

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leroyalmonceauparis, Directeur général at Le Royal Monceau-Raffles Paris, responded to this review, July 22, 2014
Dear Sir,

Thank you very much for taking the time to share your kind comments with Tripadvisor!

We are really happy to hear that you had a great stay at Le Royal Monceau Raffles Paris! Our best reward is to read that you have enjoyed all the different outlets of our property.

We look forward to welcoming you back soon among us!

Best regards to Hong Kong,

Serge Ethuin
General Manager
Report response as inappropriate
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Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 20, 2014

A place to stay if you want to feel really special, love great food and wine and want to relax then this is the hotel for you! The day spa is also superb, a little piece of heaven on earth. I would go back again and again, a truly wonderful hotel experience!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Raffles Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leroyalmonceauparis, Directeur général at Le Royal Monceau-Raffles Paris, responded to this review, July 22, 2014
Dear Sir, dear Madam,

A big thank you for taking the time to post this lovely review on your recent stay with us!

We are so happy to hear that your experience was truly wonderful and that it was Euro Disney for adults!

We hope to have the pleasure of welcoming you back soon at Le Royal Monceau Raffles Paris.

Yours sincerely,

Serge Ethuin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Royal Monceau-Raffles Paris

Address: 37 Avenue Hoche, 75008 Paris, France
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Paris
#3 Luxury Hotel in Paris
#4 Romantic Hotel in Paris
#5 Business Hotel in Paris
#6 Family Hotel in Paris
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Le Royal Monceau-Raffles Paris 5*
Number of rooms: 149
Official Description (provided by the hotel):
Just steps from the Champs Elysees and Arc de Triomphe, Le Royal Monceau - Raffles Paris is the most exciting 5-star luxury hotel in the City of Lights, combining Parisian Chic with relaxed sophistication. Imbued with the original spirit of the 1930s when it first opened, this contemporary masterpiece designed by Philippe Starck features 149 spacious rooms and suites, with three outstanding Presidential Suites, a 99-seat cinema theatre, an art gallery, an exclusive service of Art Concierge and a private art collection. The Spa My Blend by Clarins, 1,500 sqm of ethereal white paradise, offers the ultimate urban escape for complete relaxation and indulgence. With the longest swimming pool in a Paris hotel, personal trainers, a wide range of yoga and Pilates classes, a hammam, watsu basin and exclusive treatment rooms, this award-winning spa takes rejuvenation to another level. From the contemporary French authenticity of La Cuisine to the celebration of Italian regional food in Il Carpaccio, both awarded one Michelin star, dining at Le Royal Monceau - Raffles Paris' restaurants is a truly memorable experience. The desserts, all created by pastry superstar Pierre Herme, are the perfect finale to any meal. Colourful and wonderfully sophisticated, Le Royal Monceau - Raffles Paris is the epitome of Parisian vibrancy and elegance - a true one-off. ... more   less 
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Also Known As:
Le Royal Monceau-Raffles Paris Hotel Paris
Royal Monceau Hotel
Royal Monceau Paris
Hotel Royal Monceau

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