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“Does not get any better!” 5 of 5 stars
Review of Le Royal Monceau-Raffles Paris

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Le Royal Monceau-Raffles Paris
5.0 of 5 Hotel   |   37 Avenue Hoche, 75008 Paris, France   |  
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Ranked #5 of 1,796 hotels in Paris
Chicago
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Does not get any better!”
5 of 5 stars Reviewed November 14, 2013

I had the pleasure of staying there two nights last weekend. Both the hotel and staff were absolutely incredible. The design, attention to detail, location, friendliness was also great. It is a "must stay" while in Paris.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmonceau, Directeur général at Le Royal Monceau-Raffles Paris, responded to this review, November 15, 2013
Dear Sir,

Thank you for taking the time to post such a warm review of your stay with us on TripAdvisor.

It is a delight to read that you really enjoyed your two nights at Le Royal Monceau Raffles Paris and found all our staff to be helpful and friendly! We always aim to go beyond the ordinary to please our guests.

We are so pleased to hear that the 37 avenue Hoche is a “must stay” while in Paris. Thank you for your recommendation.

We look forward to welcoming you back to your Parisian home, Le Royal Monceau Raffles Paris, very soon.

Yours sincerely,

Ömer Acar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Antwerp, Belgium
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 10, 2013

Last year I stayed here, and although I was very fond of the interior design, I was not always that pleased with the service. As I was in Paris again a few days ago, I decided to see if anything has changed.
And indeed! Service was a lot better, much more friendly, and more 5 star than before! I don't know if they have a new HR manager, or if staff is trained different, but now I really felt at ease and being well taken care of!!

Bar:
great interior, perfect friendly service! (much better than last year!)
Restaurant:
superbe interior, food is excellent!!! (had dinner here three times last week), friendly service, especially Fabrice! Service could be a little more improved (fi: I had to ask for bread rolls twice while there were more waiters than clients), but all of them were very kind, which is most important!
Breakfast:
great choice, friendly service!
Room:
well it's Paris, so don't expect a very large room, but very nice design, and the bathroom is super!!
Spa:
well, this is the only thing that bothered me a bit: I love the design of the spa, the pool is great, had a wonderful massage by a very nice lady, but:
I think the Spa needs some maintenance... Half of the lights on the left and right side of the pool were broken and even looked rusty. Same in the steam room, most of the lights behind the benches didn't work. Also, the showers in the male dressingroom need some extra care: the door hinges look dirty and worn out.
It is very strange, as the hotel is in perfect condition, one can't find anything dirty or broken, and to me it seemed that the spa has a different maintenance team... But, again, this are things that can be fixed in a day, so let's hope someone takes care of this, so it truly remains a 5star Spa!

Room Tip: go for an upgrade! Even the upgraded rooms felt small to me, so I don't even wanna know how smal...
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmonceau, Directeur général at Le Royal Monceau-Raffles Paris, responded to this review, November 15, 2013
Dear Sir,

Thank you so much for taking the time to post such a warm review of your time with us on TripAdvisor.

I speak on behalf of the whole team here in thanking you for returning to us, it is a pleasure to read that you found the hotel to have reached an even higher level than your first visit. We aim to improve our service and therefore the experience of our guests constantly!

We are delighted to read that you found all the waiters and spa team friendly and helpful, such feedback is greatly appreciated and I will personally pass on your kind words to all those concerned.

Regarding your concerns with the maintenance of the spa, I will certainly make sure this issue is addressed immediately and necessary action taken.

We look forward to welcoming you back to your Parisian home, Le Royal Monceau Raffles Paris, very soon.

Yours sincerely,

Ömer Acar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, Panama
1 review
5 of 5 stars Reviewed November 7, 2013

We visited the property for work as part of a review/fashion shoot for luxury travel magazine. As you can probably guess, we have visited the best hotels all over the world and Le Royal Monceau can be counted as one of the best experiences we have had.

The hotel has been carefully decorated by world famous artists and every single piece of it holds an amazing amount of thought of what luxury is, however it does not overwhelm by being pretentious, on the contrary, its details are so fine that some of them have to be discovered by the amazed eye of the curious guest; small drawings of people bathing themselves on the back of the bathroom mirror for example. Its refreshing and enjoyable to come across these details at a property at which you think you´ve seen it all as soon as you enter the amazing chandelier staircase.

This, together with many other amazing features (a top spa, amazing indoor pool, art gallery, top restaurants) make "Le Royal Monceau" a destination of it´s own.

Minerva Aldrete
Luxury Travel Magazine

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmonceau, Directeur général at Le Royal Monceau-Raffles Paris, responded to this review, November 15, 2013
Dear Madam,

Thank you for taking the time to post such a warm review of your time with us on TripAdvisor.

It really is a delight to hear that you would count us amongst the best hotel experiences you have, positive feedback from our guests is the best news we could hope for.

We are so glad to hear also that you were able to experience many of our wonderful facilities such as the Spa My Blend By Clarins and restaurants during your stay.

We look forward to welcoming you back to your Parisian home, Le Royal Monceau Raffles Paris, very soon.


Yours sincerely,

Ömer Acar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 29, 2013

This is my favorite hotel in Paris and definitely one of my favs in the world. It is excellent from the design of the room, all mirror bathroom, hip details, excellent food and top notch service. In short, hip and class all in one.

  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmonceau, Directeur général at Le Royal Monceau-Raffles Paris, responded to this review, November 11, 2013
Dear Madam,

Thank you so much for taking the time to post such a warm review of your stay with us on TripAdvisor.

We are honoured to be one of your favourite hotels in the world, we really do strive for perfection and so it is a pleasure when a guest is so happy with their stay.

We are delighted to read that you found all the details of the hotel excellent and most of all that you were well looked after by our dedicated team. I will of course ensure that each of your kind words are passed on to those concerned.

We look forward to welcoming you back to your Parisian home, Le Royal Monceau Raffles Paris, very soon.

Yours sincerely,

Ömer Acar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotherham, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 23, 2013

We stayed here over the weekend of our wedding anniversary 19/20 October 2013. We have previously stayed at Raffles Singapore twice and to be honest we expected similar service here but sadly did not recieve it.
We arrived at lunch time and our room was not ready, we were advised to return after 2pm when it would be, we returned at 3.15 and it was still not ready.
Through out our stay staff spoke to us in French repeatedly they did not know we were English, in Raffles Singapore they knew our names.
In all the restaurants we had issues, the Italian with the wine waiter and other staff who just seemed too pushy with add ons like truffles before we even decided on our choices.of food. We were tired so gave them the benefit of doubt. The French was late opening on Sunday and no one could tell us when it would open as they had a team meeeting going on, we were annoyed as we had an early departure the following day.
At breakfast the waiter forgot our drinks order and we had to call him over and re order. At dinner in the French they sat us at the coldest table by the window so we asked to be moved, there was no one else in at the time!! Several couples after us were seated there and also asked to be moved too! The wine waiter here too thought my wine choice, of a Euro 125 bottle of Chablis, too young for my fish.
We have booked Raffles Praslin next May for a week and are reconsidering if we should go.

The room we had in France was spotless and the pool area very good, restaurants aside the hotel was fine but not a patch on Raffles Singapore. It might have helped if the menus and wine lists had been placed in rooms as they were quite complicated to find your way through, especially when tired and pressured.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmonceau, Directeur général at Le Royal Monceau-Raffles Paris, responded to this review, November 11, 2013
Dear Sir,

Firstly thank you for taking the time to write a review of your stay with us on TripAdvisor. We appreciate all feedback from our guests and are grateful that you have provided us with a full review of you experience.

We are pleased to hear that you were happy with your room and had the chance to enjoy the spa also during your weekend at Le Royal Monceau.

On behalf of the whole team here I would like to express our sincere apologies for the inconveniences caused to you, particularly on such a special occasion as your wedding anniversary. We would be grateful if you could grant us a few minutes of your precious time. We would like to call you at a convenient time to follow-up on your remarks and have more details.

Yours sincerely,

Ömer Acar
General Manager
Tel: +33 (0)1 42 99 88 00
e.mail: general.manager@raffles.com
Report response as inappropriate
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Hong Kong, China
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 23, 2013

Firstly, the hotel rooms are amazing. We stayed in the Studio room and the bathroom completely blows you away! Clarins toiletries also very nice. We checked out early but left our baggage with the Hotel as we had a late flight - when we returned later in evening was informed by the Front Desk that they would be charging 45 EUR to my credit card as a mini bar charge. This was a real surprise as we had not used the mini bar at all ...anyhow the girl at the Front Desk agreed to delete the charge but it still left a sour end to our trip. To our dismay we later receive a letter from the Hotel stating they had charged 45 EUR to my credit card!!!! After a phone call to the Hotel they agreed to rectify this but surely this should not have happened in the first place!! Could have been handled much better....

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmonceau, Directeur général at Le Royal Monceau-Raffles Paris, responded to this review, November 11, 2013
Dear Madam, Dear Sir,

Thank you so much for taking the time to share your experience of Le Royal Monceau on TripAdvisor.

We are delighted to read that you were blown away by the room and enjoyed all the amenities.

Concerning your remark on the mini bar late charge, I wish to extend my sincere apologies for the inconvenience caused to you. Please be assured that I have immediately reviewed this point with the team concerned and necessary action has been taken.

We look forward to welcoming you back to Le Royal Monceau Raffles Paris, very soon.

Yours sincerely,

Ömer Acar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leamington Spa
1 review
5 of 5 stars Reviewed October 23, 2013

When a hotel is 5* you expect the best and this is what you get at le Royal Monceau!
The staff are fantastic and the facilities are beyond anything I've seen in any other hotel!

We spent 3 nights here and just found it absolutely luxurious...the spa is a haven and the home cinema is such a rare treat!!

Just a final quick note about the food- if you are lucky enough to stay here DO have the brunch,it is wonderful and worth every penny!

Thank you everyone at the hotel who made our stay the best ever, we will be back!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmonceau, Directeur général at Le Royal Monceau-Raffles Paris, responded to this review, November 7, 2013
Dear Madam, Dear Sir,

Thank you for taking the time to post a great review of your time spent in the City of Lights.

Nothing gives us greater pleasure than hearing that a guest has been wowed by Le Royal Monceau and enjoyed all the facilities we have here. The spa My Blend By Clarins is certainly wonderful! We are proud to have just taken top spot in Forbes's Hot List for Paris Spas.

We are delighted to read that you also had the time to experience our weekend brunch. I will personally pass on your warm comments to the team here who will be pleased to hear such positive feedback.

We look forward to welcoming you back to your Parisian home, Le Royal Monceau Raffles Paris, very soon.

Yours sincerely,

Ömer Acar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Royal Monceau-Raffles Paris

Address: 37 Avenue Hoche, 75008 Paris, France
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Paris
#4 Spa Hotel in Paris
#5 Luxury Hotel in Paris
#6 Business Hotel in Paris
#7 Romantic Hotel in Paris
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Le Royal Monceau-Raffles Paris 5*
Official Description (provided by the hotel):
Just steps from the Champs Elysees and Arc de Triomphe, Le Royal Monceau - Raffles Paris is the most exciting 5-star luxury hotel in the City of Lights, combining Parisian Chic with relaxed sophistication. Imbued with the original spirit of the 1930s when it first opened, this contemporary masterpiece designed by Philippe Starck features 149 spacious rooms and suites, with three outstanding Presidential Suites, a 99-seat cinema theatre, an art gallery, an exclusive service of Art Concierge and a private art collection. The Spa My Blend by Clarins, 1,500 sqm of ethereal white paradise, offers the ultimate urban escape for complete relaxation and indulgence. With the longest swimming pool in a Paris hotel, personal trainers, a wide range of yoga and Pilates classes, a hammam, watsu basin and exclusive treatment rooms, this award-winning spa takes rejuvenation to another level. From the contemporary French authenticity of La Cuisine to the celebration of Italian regional food in Il Carpaccio, both awarded one Michelin star, dining at Le Royal Monceau - Raffles Paris' restaurants is a truly memorable experience. The desserts, all created by pastry superstar Pierre Herme, are the perfect finale to any meal. Colourful and wonderfully sophisticated, Le Royal Monceau - Raffles Paris is the epitome of Parisian vibrancy and elegance - a true one-off. ... more   less 
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Also Known As:
Le Royal Monceau-Raffles Paris Hotel Paris
Royal Monceau Hotel
Royal Monceau Paris
Hotel Royal Monceau

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