I traveled to Paris many, many times. I tried all the 5* hotels till now. Last december (2012) one of my best friends recommended me to try this hotel. The lady opinion counts for me, as long as she travel a lot, trying to find exquisite destinations. The hotel look very nice, totally face-lifted by Philip Starck. Our Junior Suite was really very nice looking and the hotel bar was very cozy, a nice place to spend some time before or after dinner. But, from the point of view of the services, something happened for first time in our history as travelers.
One morning I was enjoying the breakfast with my husband, on a window table for two. Next to us there were another 3-4 occupied tables. Out of the blu, a gentleman came to us and asked very sharp... to leave, because the restaurant must prepare the tables for brunch. Then he goes to the rest of the people's to deliver same message. We've been amazed. We asked to speak with the manager, but the manager was exactly the guy which delivered the message. We asked then to speak with the Guest relation manager, a nice and professional lady which apologized for the incident. The idea is that the kind of clients of this sort of hotels agree to pay the huge tariffs for best services, for being pampered by the personnel and respected by them, not only for a nice room with hot water!!! Something like this just cannot be happening, to be literally thrown out of the restaurant, using words like that, directly and simple!!!
And speaking about the services, being December, outside was very cold and, in order to go to the hotel main lobby, to the restaurant or to the bar, after you go out from the elevator you must pass through a small lobby and to open a very heavy door. It was cold in this small lobby because of the continuously opening of the front door and only sporadically we found somebody to open the second door for us, otherwise we had to use our arms muscles in order to succeed opening that door... What can I say... Small details could ruin a lot of things well done...
- Official Description (provided by the hotel):
- Just steps from the Champs Elysees and Arc de Triomphe, Le Royal Monceau - Raffles Paris is the most exciting 5-star luxury hotel in the City of Lights, combining Parisian Chic with relaxed sophistication. Imbued with the original spirit of the 1930s when it first opened, this contemporary masterpiece designed by Philippe Starck features 149 spacious rooms and suites, with three outstanding Presidential Suites, a 99-seat cinema theatre, an art gallery, an exclusive service of Art Concierge and a private art collection. The Spa My Blend by Clarins, 1,500 sqm of ethereal white paradise, offers the ultimate urban escape for complete relaxation and indulgence. With the longest swimming pool in a Paris hotel, personal trainers, a wide range of yoga and Pilates classes, a hammam, watsu basin and exclusive treatment rooms, this award-winning spa takes rejuvenation to another level. From the contemporary French authenticity of La Cuisine to the celebration of Italian regional food in Il Carpaccio, both awarded one Michelin star, dining at Le Royal Monceau - Raffles Paris' restaurants is a truly memorable experience. The desserts, all created by pastry superstar Pierre Herme, are the perfect finale to any meal. Colourful and wonderfully sophisticated, Le Royal Monceau - Raffles Paris is the epitome of Parisian vibrancy and elegance - a true one-off. ... more less
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- Also Known As:
- Le Royal Monceau-Raffles Paris Hotel Paris
- Royal Monceau Hotel
- Royal Monceau Paris
- Hotel Royal Monceau