We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pleasant stay” 4 of 5 stars
Review of Ascott Arc de Triomphe Paris

Save Saved
You added Ascott Arc de Triomphe Paris to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ascott Arc de Triomphe Paris
4.0 of 5 Hotel   |   81 Avenue Kleber | 16 Arr., 75016 Paris, France (Formerly Hotel Costes K)   |  
Hotel amenities
London, GB
Top Contributor
119 reviews 119 reviews
48 hotel reviews
Reviews in 52 cities Reviews in 52 cities
73 helpful votes 73 helpful votes
“Pleasant stay”
4 of 5 stars Reviewed August 11, 2012

We arrived at 11am and (as expected) were not able to check in, but we were told that we’d been upgraded to a junior suite, and the longer we left it to return after lunch, the better the room was likely to be. We loved the location, restaurants close by and a short stroll to the Jardins du Trocadero and the fabulous views of the Eiffel Tower. Le Musée du Quai Branly is approximately a 15 minute walk from the hotel and the Musée d'Orsay about another 10 minutes further on – both excellent museums and a lovely walk along the Seine. We returned to the hotel and were allocated 315 which was a nice large room (bedroom is not separate in a junior suite) with a terrace overlooking the internal courtyard. The bathroom was also large, with a good size bath and a separate shower. It was possibly a smoking room, although it did not smell at all, there are cigarette burns on the shelf either side of the bed (who leaves cigarettes alight on furniture?!!). The pale carpet throughout is not the best for hotel usage, as many stains were evident.

As it was a wet weekend it would have been good to have more than 2 English channels on the Bang & Olufsen TV (CNN and BBC World news). We couldn’t get the TV to work but after notifying reception someone arrived very quickly to discover presumably a cleaner had unplugged the digi box! We loved using the mini pool / Jacuzzi, although the walls and windows are unsightly in the pool room - the wood panelling is pealing from the damp and the windows are cracked and taped up. The gym was very nice, a good size for a hotel gym.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

61 people have reviewed this hotel

Traveler rating
    25
    16
    17
    3
    0
See reviews for
5
25
Solo
0
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Victoria, Canada
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 9, 2012

Let me begin by emphasizing that on the train back to London we wrote a 3 page report of the amount of things that went wrong. To summarize: We were pleased with the central location to the Arc de Triomphe and the Eiffel Tower. My fiancee, my mother and I were travelling from London to Paris and we booked a Eurostar 3 day package deal.

In terms of the price, it was a reasonable deal. The first challenge or rather disappointment of our trip which we experienced was upon arrival to our hotel. We had booked two rooms which we expected to be non smoking. After a 15 min wait we were taken to our rooms, which were smoking rooms!. Unless one specifies that they require a smoking room, it is now standard practice to book guests in a non smoking room. Therefore, we asked to be moved to a non smoking floor.

My mother who is elderly was of course tired from the trip. We were rather dismayed when we were told that we had to wait another 4 to 5 hrs!. We decided not to make a fuss about the wait and to enjoy our trip to Paris. We occupied ourselves during this time by enjoying the local cuisine near by. Finally after checking our watches several times, we were delighted to see that we could finally check in (our 2nd attempt). At which time, the young man at the reception tells us that he has to check with the room cleaning service to ensure that the rooms are ready, however he is confident that this should not take more than a few minutes. Therefore, we all depart to the waiting area in the lobby.

The chairs & sofas are extremely uncomfortable for my mother, because of the low (height)level seating design. We waited a further 20 mins until we decide it was unacceptable to wait any longer after the initial long delay. My fiancee returns to the check in desk and finds out "that of course the room is ready". We had expected to be informed under the circumstances, but that was clearly not the case. We reach the first room (429) and almost sufficate by the lack of air. It was stiffling. We turned up the air conditioning unit and we tell my mother to take the other room (420), which we hoped would not be so hot and stuffy. Fortunately, the temperature is fine and my mother is happy to finally relax in her room.

Meanwhile, we return to our stuffy, hot room and decide to go back out in hope that upon our return the room would be cooler. A few hours later we are back and to our disappointment the room is moderatly cooler. We finally get to sleep. Please note that due to the design of the hotel, non of the rooms have windows that open, unless you have one of the rooms with a balcony facing the internal courtyard.

The morning after: We are woken up by noises coming from the entrance hallway of our room. 6h45 am, is not my chosen time to wake up on my holiday! I walk to the corridor to discover that we have a heavy water leak coming from the air conditioning unit in front of our door (inside the room) and the carpet is soaked. No wonder we could not get our room cooled down efficiently. After 3 phone calls to the reception and a total of 1 hour passing by, my fiancee decides to go down in his bathrobe, to the main reception to report the matter and express his shock at the poor service.

Following that incident, we are moved to a suite and therefore upgraded. By the time we finally settle down in our new room, 3 hours have been wasted. We meet my mother, and find out that the temperature control tap of the bath fell in her hands, as she tried to adjust the water temperature. Unfortunately, she ended up taking an almost cold shower. It was so late that previous evening that she had just wanted to go to bed and was not going to wait on someone from the hotel to come up, after the long wait she had endured earlier.

Our internet access (room 717) did not work in our new room, eventhough we entered our new code etc...they had to call their internet service person to fix it. Of course, we decided not to wait and to go out to enjoy the sights. Once we returned to our rooms, my mother noticed that all the paint behind her curtains, was pealing off. It was the same case in our previous room and the current suite. Furthermore, half of the plugs in our suite were not working.

The electric automated curtains did not work and therefore had to be pulled open or closed manually. My mothers' light switches by the bed did not work either. Therefore, she had to physically get up to turn off the lights. Our shower door did not have a rubber strip at the bottom of the glass door to block the water from flowing out. There was a 2 inch gap, which permitted a flow of water to inundate the bathroom floor. Once again, another fault. We decided to only use the bath after that experience.

For those who like to have access to a good number of cable channels, this is not the place to have that wish answered. The TV's were old in style and had only 5 channels of poor image quality. What is the purpose of having a Bang& Olufsen, if it is a big old box model? It is also far to distant from the bed, considering the size of the screen. But ok, if we choose to over look that, we can't not notice the marks on the walls, and the paint coming off around the windows. With their energy efficient design, they have managed to have a very inefficient hair dryer, which did not even hold in its' casing on the wall and fridges that never got cold enough to cool down the drinks. I nearly forgot to mention, that our bidet leaked as well.

The 3rd day: We are delighted that it is the end of our stay at the Ascott Arc de Triomphe hotel. My mother was ready before us. As she sat in the lobby, observing the marks and stains on the wall across her sitting area, she picks up, as one does a newspaper. She is French and would expect in Paris to read the Figaro in French. But to her surprise it was in Chinese ( I presume Manderin). This would not have been an issue, if she had available the same paper in French, but somehow they had non left...typical.

It is such a shame, as the location is great, the hotel itself if it was properly mantain is lovely, modern and benefits from a gym and a pool. Unfortunately, there seems to be no management on site; if I am wrong than I am shocked at the poor level of service. Having worked in the real-estate industry for years for both commercial and residential properties, I can not understand how a hotel group of this level does not have an onsite supervisor to oversee the maintenance and level of service of their hotel. It does not seem that the staff are professionally trained either. The rooms are very spacious and the bed quality is excellent. Unfortunately, due to the poor service ( eventhough one young man at reception the next day, did try to assist us with the issues we were encountering & did upgrade us eventually, after the series of calls we made etc...), we will not recommend this hotel nor return.

Please note that the room which had the leaking air conditioning unit, had to be shot down completely, and the repair work was going to take at least a week,as everything had to be taken apart. I spoke to the engineers as I was moving out of that room.

Good luck. We sincerely hope that you will have a better experience than us.

Mr & Mrs Fletcher. Canada-BC

Room Tip: Make sure that you ask to be on a non smoking floor! for those who are allergic to the smell of it...
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne B, Responsable commercial at Ascott Arc de Triomphe Paris, responded to this review, August 17, 2012
We thank you for your comments that always allow us to improve ourselves.
We are truly sorry to hear about your unpleasant experience. Our staff is regularly being trained in order to make sure they give our guests the best service possible.
We are aware of the issues you mentioned and are pleased to inform you that the hotel is going to go under a full renovation. We will reopen with a mix of rooms, studios and apartments in order to be able to cater every need.
We hope that you will give us the opportunity to welcome you again and prove you that we are very keen on keeping our standards high.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 23, 2012

I have to go to Paris with work a few times a year and keep trying new hotels. This is the first one I would ask to be booked into again. Nice modern design and layout on arrival in reception. Sensible, pleasant staff, welcome absence of rather detached arrogant refrain I have found in a few other hotels in this city.

My room was fine, not big but with a nice layout with large windows looking out into the open courtyard. Larger rooms facing outwards look very good, perhaps I'll be lucky next time. Location is also excellent.

Overall I would recommend as a good value option with some degree of design integrity, in the heart of the city.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
1 review
3 of 5 stars Reviewed July 11, 2012

It is hardly a 3 stars hotel. In a double room there were only one soap, one shower gel, one shampoo etc. and they didn't change them when they cleaned the room. The minibar was empty. If you ask for a wi-fi code later in the evening, they don't have any. A great location though.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Responsable commercial at Ascott Arc de Triomphe Paris, responded to this review, July 16, 2012
We thank you for your feedback and are truly sorry to hear about your unpleasant experience. We would like to extend to you our sincere apologies.

We would like to clarify that we offer mineral bottles of water in our rooms and that the mini bars are filled up upon request to the room service.

Please accept our apologies if we have not been efficient to provide you with extra amenities in the bathroom, they are usually replenished every day.

We hope that you would reconsider staying with us again, giving us another opportunity to serve you better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Top Contributor
68 reviews 68 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 14, 2012 via mobile

Wow.... What can I say.
We stayed there the week of April 23
First the location is excellent, close to places to eat including resturants, bakery is on the same corner and we ate there every breakfast and dinner. The hotel is in walking distance for all types of walkers to the Eiffel tower 12 minutes. It is 5 minutes from the metro that can take you anywhere.
Off topic we had no issue with any aspect of the metro and loved to take it. Compared to other cities Paris is in the top percent have seen much worse.
As for the hotel from the moment we entered to the day we left we were greeted by someone at the door usually in English, until they knew we were fluent in French. The desk staff at all times of the day were amazing. We had some issue and they were willing to bend over backwards to help us. If we made request for stuff we needed in the room, Wife waled too much at louvre and needed some ice, they never said no and bend over backward to accommodate us.
As for the hotel itself. The hotel was amazing. We loved the look of the lobby and our delux room. The room itself was bigger then most of the places we have stayed in USA/Canada. We loved having the free coffee in the lobby. It was not just standard brew but amazing with like 10 different choices of strength.
This was our first trip to Paris and we are Already planning for our next trip there Ina few years and will try to stay here again.

Stayed April 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, UK
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 10, 2012

Stayed for one night in this hotel after a few days at Disneyland. Location is excellent, only a couple of minutes walk from Trocadero. We arrived at 11am to ask if we could leave our bags until check in time, but they already had our room ready so we checked in. The room was an excellent size, especially for a city. Large bed, Bang and Olufsen TV and CD player (no ipod dock), electric curtains and L'Occitane toiletries - lovely. The bathroom had double sliding doors to the bath and sinks and a small cubicle with toilet and bidet. The room was very clean and had a lovely thick carpet - nice for tired feet. There was flakey paint on the bathroom ceiling and some of the marble tiles were becoming a bit discoloured but nothing that detracted from the comfort of the room. The room was very quiet as we had a view over a courtyard.
We didn't eat breakfast in the hotel, instead opting for the boulangerie nearby.
Found the staff mostly polite and helpful, when checking in the receptionist was a little abrupt with us, but on check out they were very helpful with our bags and even posted my postcards for me as I couldn't buy stamps for them on a Sunday. Would definitely stay again if we visit Paris

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed May 30, 2012

Stayed in this hotel 4 nights and was happy with location. The room itself was okay, apart from the shower that leaked every time out onto the main bathroom floor and was annoying to clean up. The staff we found a little short and looked at you as though you were stupid when you asked about anything. Also found it very unprofessional one of the female staff doing another female staff hair behind the desk. The Manager John also was disrespectful, when we came back from an outing and greeting us by saying Hello Australia. We are by no means serious people, but it was the way he said it, in a condescending manner and in front of two female staff. We will not be back at this hotel purely because of the staff.

Room Tip: We stayed in an junior suite and was happy cause of size.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne B, Responsable commercial at Ascott Arc de Triomphe Paris, responded to this review, June 7, 2012
We thank you for your comments that always allow us to improve ourselves.
We are truly sorry to hear about your unpleasant experience. Our front desk staff is actually being progressively changed in order to make sure that we can offer our guests the best possible service; which is the service we tried to offer you by answering your different requests regarding restaurants and tourist attractions of the city.
The hotel is about to go under a complete renovation with a remodeling of our bathroom and the installation of kitchen in most of our rooms.
We hope that you will give us the opportunity to welcome you again and prove you that we are very keen on keeping our standards high.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Ascott Arc de Triomphe Paris? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ascott Arc de Triomphe Paris

Address: 81 Avenue Kleber | 16 Arr., 75016 Paris, France (Formerly Hotel Costes K)
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#362 Luxury Hotel in Paris
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ascott Arc de Triomphe Paris 4*
Official Description (provided by the hotel):
Ascott Arc de Triomphe Paris is currently closed for major renovation. It will re-open in September 2014. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Otel, Despegar.com, TripOnline SA and Hotels.com so you can book your Ascott Arc de Triomphe Paris reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ascott Arc De Triomphe Paris Hotel Paris
Costes k Hotel

Owners: What's your side of the story?

If you own or manage Ascott Arc de Triomphe Paris, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.