We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Much more individual and competent hotel than I expected. Recommended” 4 of 5 stars
Review of Citadines Suites Arc de Triomphe Paris

Save Saved
You added Citadines Suites Arc de Triomphe Paris to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Citadines Suites Arc de Triomphe Paris
81 Avenue Kleber | 16 Arr., 75016 Paris, France (Formerly Ascott Arc de Triomphe Paris)   |  
Hotel amenities
London
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
“Much more individual and competent hotel than I expected. Recommended”
4 of 5 stars Reviewed July 23, 2012

I have to go to Paris with work a few times a year and keep trying new hotels. This is the first one I would ask to be booked into again. Nice modern design and layout on arrival in reception. Sensible, pleasant staff, welcome absence of rather detached arrogant refrain I have found in a few other hotels in this city.

My room was fine, not big but with a nice layout with large windows looking out into the open courtyard. Larger rooms facing outwards look very good, perhaps I'll be lucky next time. Location is also excellent.

Overall I would recommend as a good value option with some degree of design integrity, in the heart of the city.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

58 reviews from our community

Traveler rating
    23
    15
    17
    3
    0
See reviews for
5
25
Solo
0
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Bucharest, Romania
1 review
3 of 5 stars Reviewed July 11, 2012

It is hardly a 3 stars hotel. In a double room there were only one soap, one shower gel, one shampoo etc. and they didn't change them when they cleaned the room. The minibar was empty. If you ask for a wi-fi code later in the evening, they don't have any. A great location though.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Responsable commercial at Citadines Suites Arc de Triomphe Paris, responded to this review, July 16, 2012
We thank you for your feedback and are truly sorry to hear about your unpleasant experience. We would like to extend to you our sincere apologies.

We would like to clarify that we offer mineral bottles of water in our rooms and that the mini bars are filled up upon request to the room service.

Please accept our apologies if we have not been efficient to provide you with extra amenities in the bathroom, they are usually replenished every day.

We hope that you would reconsider staying with us again, giving us another opportunity to serve you better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Top Contributor
73 reviews 73 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 14, 2012 via mobile

Wow.... What can I say.
We stayed there the week of April 23
First the location is excellent, close to places to eat including resturants, bakery is on the same corner and we ate there every breakfast and dinner. The hotel is in walking distance for all types of walkers to the Eiffel tower 12 minutes. It is 5 minutes from the metro that can take you anywhere.
Off topic we had no issue with any aspect of the metro and loved to take it. Compared to other cities Paris is in the top percent have seen much worse.
As for the hotel from the moment we entered to the day we left we were greeted by someone at the door usually in English, until they knew we were fluent in French. The desk staff at all times of the day were amazing. We had some issue and they were willing to bend over backwards to help us. If we made request for stuff we needed in the room, Wife waled too much at louvre and needed some ice, they never said no and bend over backward to accommodate us.
As for the hotel itself. The hotel was amazing. We loved the look of the lobby and our delux room. The room itself was bigger then most of the places we have stayed in USA/Canada. We loved having the free coffee in the lobby. It was not just standard brew but amazing with like 10 different choices of strength.
This was our first trip to Paris and we are Already planning for our next trip there Ina few years and will try to stay here again.

Stayed April 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, UK
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 10, 2012

Stayed for one night in this hotel after a few days at Disneyland. Location is excellent, only a couple of minutes walk from Trocadero. We arrived at 11am to ask if we could leave our bags until check in time, but they already had our room ready so we checked in. The room was an excellent size, especially for a city. Large bed, Bang and Olufsen TV and CD player (no ipod dock), electric curtains and L'Occitane toiletries - lovely. The bathroom had double sliding doors to the bath and sinks and a small cubicle with toilet and bidet. The room was very clean and had a lovely thick carpet - nice for tired feet. There was flakey paint on the bathroom ceiling and some of the marble tiles were becoming a bit discoloured but nothing that detracted from the comfort of the room. The room was very quiet as we had a view over a courtyard.
We didn't eat breakfast in the hotel, instead opting for the boulangerie nearby.
Found the staff mostly polite and helpful, when checking in the receptionist was a little abrupt with us, but on check out they were very helpful with our bags and even posted my postcards for me as I couldn't buy stamps for them on a Sunday. Would definitely stay again if we visit Paris

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed May 30, 2012

Stayed in this hotel 4 nights and was happy with location. The room itself was okay, apart from the shower that leaked every time out onto the main bathroom floor and was annoying to clean up. The staff we found a little short and looked at you as though you were stupid when you asked about anything. Also found it very unprofessional one of the female staff doing another female staff hair behind the desk. The Manager John also was disrespectful, when we came back from an outing and greeting us by saying Hello Australia. We are by no means serious people, but it was the way he said it, in a condescending manner and in front of two female staff. We will not be back at this hotel purely because of the staff.

Room Tip: We stayed in an junior suite and was happy cause of size.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne B, Responsable commercial at Citadines Suites Arc de Triomphe Paris, responded to this review, June 7, 2012
We thank you for your comments that always allow us to improve ourselves.
We are truly sorry to hear about your unpleasant experience. Our front desk staff is actually being progressively changed in order to make sure that we can offer our guests the best possible service; which is the service we tried to offer you by answering your different requests regarding restaurants and tourist attractions of the city.
The hotel is about to go under a complete renovation with a remodeling of our bathroom and the installation of kitchen in most of our rooms.
We hope that you will give us the opportunity to welcome you again and prove you that we are very keen on keeping our standards high.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
52 reviews 52 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed May 11, 2012

This is quite an impressive hotel, I've stayed there twice so far without any issues:
- Location: 3 minutes walk from Trocadero metro (great view of the Eifell Tower from this area)
- Reception: Friendly and helpful staff
- Bar: Nice size, although I didn't stop for a drink
- Rooms: I was upgraded.. my room was HUGE! Also lots of toys - Bang & Olufsen sound system (which I couldn't work out how to use) and TV (TV signal was bad, though). Also electric blinds which was a nice touch. Bathroom was also very large, especially by Paris standards - I had a full-sized bathtub, as well as a separate toilet and shower. Toiletries were L'Occitane which are very nice. Very large and comfortable bed!

I like this place and the location works well for me... but if at full price it can be expensive. Also shame about the quality of TV signal

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne B, Responsable commercial at Citadines Suites Arc de Triomphe Paris, responded to this review, May 16, 2012
We thank you for your feedback and are glad to hear to that you appreciate our product and services.
The product and services are constantly being improved as we strive to maintain the highest standards. We are studying the possibility of changing our TV provider in order to offer you the best quality possible. We wish to extend to you our sincere apologies for this inconvenience.
We hope that you will stay with us again and give us the opportunity to serve you even better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo
Top Contributor
60 reviews 60 reviews
59 hotel reviews
Reviews in 40 cities Reviews in 40 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 26, 2012

I stayed at the Ascott for 5 nights just before Eastern on a mix of business and private trip to Paris. As pointed by many, the location of the hotel is excellent, the rooms are spacious for Parisian standards and the bathroom is very well equiped and designed, featuring some very nice amenities from L'Occitane.

There were, however, some major disapointment for me for an hotel of this class. First, the TV had a very limited number of channels, none of thos adveritsed on the hotel description. after contating the reception, this seemd to be due to a change in providers but this could have been anounced earlier or compensated. Also there is no documentation in the room listing the amenities and services. One has to call the reception for everything, which is not easy as there is no concierge, our requests were not always answered or were forgotten. This perceived lack of service will make considere whether I would use this hotel again or not. Hopefully, it will improve

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Citadines Suites Arc de Triomphe Paris? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Citadines Suites Arc de Triomphe Paris

Address: 81 Avenue Kleber | 16 Arr., 75016 Paris, France (Formerly Ascott Arc de Triomphe Paris)
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Price Range (Based on Average Rates): $$$$
Official Description (provided by the hotel):
Ascott Arc de Triomphe Paris is currently closed for major renovation. It will re-open in September 2014. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, TripOnline SA, Travelocity and Otel so you can book your Citadines Suites Arc de Triomphe Paris reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ascott Arc De Triomphe Paris Hotel Paris
Costes k Hotel

Owners: What's your side of the story?

If you own or manage Citadines Suites Arc de Triomphe Paris, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.