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“Where do I start...?” 1 of 5 stars
Review of New Hotel Candide

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New Hotel Candide
3.0 of 5 Hotel   |   3 Rue Petion, 75011 Paris, France (République)   |  
Hotel amenities
Ranked #1,332 of 1,794 hotels in Paris
Belfast
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Where do I start...?”
1 of 5 stars Reviewed August 25, 2012

I stayed here in July on a work trip, and it's taken me a while to write this review as I needed time to take a breather after the experience of staying here. As the title of my review says... where do I start. It's like the staff in this hotel came from The Basil Fawlty School of Excellence. I chose the hotel as I was working in the area, and on their website it stated the rooms all had wi-fi and a "business centre", which was important so I could work. On arrival I was told the wi-fi in the rooms was broken but it worked in the reception and that it would be fixed on Monday. OK, nothing I could do about that, I would just use my laptop in reception until Monday. The room was a single room on the top floor (608) and it was absolutely tiny. I've never seen anything like it, even for paris. It was a single bed, with just enough room to walk around the bed and no more, there were sloping ceilings so it felt even smaller. The next day I discovered my hairdryer didn't work, I was meeting clients to I had to look half presentable! I went downstairs to reception to ask if they had a spare I could borrow, but they didn't so they gave me a key to another room to dry my hair and offered to move me as it was the weekend and the engineer would fix it during the week. So I packed my bag and brought it down to reception to be ready for my new room, and went out to work. When I returned in the afternoon I was given the key to my new room - I went upstairs and entered the room, to find someone else's personal possessions in the room, including a laptop, a suitcase, electrical equipment... needless to say the security risk here is horrendous, this person obviously did not expect another guest to have a key to their room. I went back downstairs and told the receptionist... who panicked because he thought that they had taken me out of my first room and given it to someone else. After lots of rummaging through paper and scrolling up and down his computer screen he thought to ask my name, and realised that in fact they'd never moved me out of the first room at all and that's where I ended up again as the hotel was full. That night, I went into the bathroom and almost slipped on the massive puddle of water on the floor - the ceiling was leaking (pouring with water) - as it was very late and I knew the hotel was full, I went back to bed and decided to report it in the morning. The next morning I went down to reception and reported the leak, the receptionist said "Which room?" "608" "Aah yes." So they were aware of this leak??? They promised to move me this time so once again I packed my bag and headed out to work. In the afternoon when I came back they had indeed moved me, to an equally tiny room just next to my old one. The next day was Monday, I was assured the wi-fi would be fixed because working at reception was very distracting, and the business centre was no more than a table and computer at the reception area. The wi-fi never worked in my room the whole time I stayed there. On Tuesday I had booked a room for a colleague who was coming to join me for one night, as I had made the reservations they had my number. On Monday afternoon while I was sitting at reception working, I got a voicemail from the hotel saying they had double booked my colleague and were moving her to a different hotel. I went round the corner to speak to them and when they realised it was me who'd already had so many problems, they just laughed. I asked about the double booking and they responded with "We just mixed up the dates, that's all. A simple mistake." Is that not their job....?? Booking rooms on specific dates for guests....? Anyway, nothing to be done so I contacted my colleague with details of her hotel, she had a lucky escape to be honest. On the morning I was checking out, I went to get my bill (it had been prepaid but I needed the invoice) and was asked for €544. I explained it had been prepaid, and then once again lots of rummaging of papers, scrolling of computer screens, and I looked at the bill again and realised they had given me someone else's bill. Don't ask me how, I just don't know. I also asked for a copy of the bill for my colleague's room and was told they had no record. We eventually found record of the payment, but I spent a good 20 minutes checking out of a hotel despite prepaying the room and having no other incidentals. Disaster from start to finish. No communication between staff, disorganised chaos all over the place. I can't even say the hotel facilities were good value for money, the hotel is old, tired, rooms unacceptably small, and expensive. The breakfast was OK I suppose.

Room Tip: stay somewhere else
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  • Stayed July 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal_Barouti, Director at New Hotel Candide, responded to this review, September 13, 2012
Dear Customer,
We have received your comments regarding your stay at New Hotel Candide in Paris and your FREE WIFI problem that had just been installed for our clients and other annoyances. Know that we are very attentive to the quality of service that our customers are, entitled to expect from our hotel and thit is why we deeply regret not being able to give you full satisfaction. Sorry that your appreciation of New Hotel Candide was marred by this unfortunate experience, and hope you will give us the opportunity to be better hosts in the near future, making sure the best home.

In the meantime you and reiterating our apologies, please suggest Sir, the assurances of our highest consideration.
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338 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Warrington, England
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed August 17, 2012

My wife have stayed at this hotel on several visits to Paris, it is within easy walking didtance of the Paris Metro and close to 'bus stops for travell the short distance to the main attractions.
We have always found the staff to be friendly and helpful.
Each time we stay I remark on the silence, considering that we are in one of the world's busiest cities.
Close at hand are a variety of restaurants and cafés that cater for most tastes whether it be Italian, Oriental or French.

Room Tip: try to get a room at the rear which are quieter than those at the front
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal_Barouti, Director at New Hotel Candide, responded to this review, September 13, 2012
Dear Customer
Thank you for your comment and your loyalty. We will be happy to welcome you and your wife during your next stay in Paris.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
S E London
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 26, 2012

Just returned after a 3 day weekend break (Sat 21-Tues 24 July 2012). I chose this hotel because the rooms reportedly had full balconys – a rarity in Paris as most hotels have Juliette balconys only. Other reviewers describing the rooms as ‘small’ couldn’t be more right! My room was on the top, 6th floor (608). Awful room overlooking inner courtyard, literally a few feet away from the building opposite. I could see straight into their rooms, as I am sure them into mine. It was also located right beside the noisy lift shaft. Being on the top floor also meant sloping walls making the room look and feel even smaller. If the bathroom door was open, forget getting into the wardrobe! A flat screen tele is ok if you like CNN! No other English channel available, not even BBC World News. I asked for a fan because the room was so hot, only to be told none were available and could I not sleep with the window open! When I pointed out the security and safety risks, I received a dry, ‘We have no crime here and Tom Cruise won’t be coming’ ! Very droll! Breakfast was boring and despite paying for it, I gave it a miss after the first day. I have never had to write a bad review but I feel I have to be honest; I would not recommend this hotel. Luckily, Paris had so much to offer that I did not have to spend much time either in the hotel or in my tiny, attic room. The bathroom shelf was coming away from its fittings and the only way I could use it was by propping it up with my sun cream lotion bottle! And there was no plug for the sink. To be fair, I didn’t bother raising any of these matters with the hotel staff because from reading other reviews, I figured I’d be wasting my time, and besides, the female receptionist was lovely and had been most helpful. This hotel is overpriced and my jaw dropped when I was charged 3 euros for the bottle of water from the mini-bar. Having Voltaire Metro station 2 minutes away was a real plus as was all the lovely cafés, restaurants and bars close by.

  • Stayed July 2012, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal_Barouti, Director at New Hotel Candide, responded to this review, August 16, 2012
Dear Guest. We have noted your comment about your stay at New Hotel Candide in Paris. Know that we remain very attentive to the quality of service that our customers are, entitled to expect from our hotel and that is why we deeply regret not being able to give you complete satisfaction.
Sorry that your appreciation of the New Hotel Candide, and hope you will give us the opportunity to be better hosts in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
thunder bay
1 review
4 of 5 stars Reviewed July 26, 2012

My friend and I stayed at New Hotel Candide for 3 nights in early July. The staff were so great. It was awesome having bilingual people there all the time. Our cab ride from the airport to the hotel was 70Euro, when we got to the hotel the lady at the front desk helped us set up a shuttle right away before even checking us in, so that our ride back to the airport was only 18Euro. If you don't already have a way from the airport to your hotel, I suggest calling the hotel to see if they can help. The room is small, but we experienced small rooms in all hotels we went to in Europe. There isn't air conditioning, but our room had a fan, and we slept with the window open. It wasn't a problem, especially since the weather wasn't very hot while we were there. Breakfast in the morning was good, always full and tasted fresh. Lots of seating in a comfortable dining area. The entire hotel is clean. Wifi wasn't very good in our room, but there is a computer downstairs and also some seating if you bring your laptop down there is better wifi in that area. As someone previous mentioned, right outside is the Line 9 Voltaire stop. I would definitely stay here again.

This didn't bother my friend and I, but incase you don't want to share beds with who you are staying with you may want to question the beds you are getting with the hotel. We had a choice between two twin beds or a double. We chose two twin beds, but the room is so small they are literally pushed together. We didn't really see the point of choosing 1 double or 2 twin. As I said we didn't mind, but just a warning in case that would bother you.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal_Barouti, Director at New Hotel Candide, responded to this review, August 16, 2012
Dear Customer,
Thank you for your comment and your sincerity, hoping still to have the pleasure to welcome you and your friends, the house is small but the heart is large.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leamington Spa, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 26, 2012

Great location next to Voltaire Metro but to be honest you can walk to Notre Damm in 20 minutes
Rooms just about large enough, great breakfast and lots of bars ,cafes and restaurants nearby. Staff friendly and bilingual for when your French fails you!!

A bargain for Paris

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal_Barouti, Director at New Hotel Candide, responded to this review, August 16, 2012
Dear Customer
Thank you for your comment, we hope to see you again at the New Hotel Candide in Paris.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 23, 2012

Only negative about this hotel is that the rooms are small, otherwise everything is great. very friendly and helpful reception people, especially Innes. She made us all feel very welome and helped us to book stuffs. This hotel is just minutes walk to the line 9 Voltaire metro staion, 15 minutes and you are on Champ Elysess !! Also if you are going to catch fast trains, station Gare Du Lyon is only 5 minutes drive. It has got a lot of food joints near by and you can buy and bring in food and eat in your room which sometime is such a blessing after a long day! I think the breakfast is alos quite good with freshly baked Croissants and pastries and boiled eggs and the ussual staples. I would recommend this hotel to anybody.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal_Barouti, Director at New Hotel Candide, responded to this review, August 16, 2012
Dear Customer,
Thank you for your comment and your sympathy, Ines will always be there and any other staff to make your stay the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 26, 2012

I was a bit concerned having read some of the reviews about this hotel. The location is good with a metro stop 2 minutes away. The room was a bit small for 3 people as they put an extra bed into a twin room. I think it would be fine for 2 people. Breakfast was fairly standard continental fare. there was a little bit of noise from the road. If you want a room in paris to just sleep in and get a shower etc, then the hotel is fine. If you want luxury, then this is not the place.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal_Barouti, Director at New Hotel Candide, responded to this review, August 16, 2012
Dear customer,
We thank you for your comment and your sincerity and it is with pleasure that we welcome you next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about New Hotel Candide

Address: 3 Rue Petion, 75011 Paris, France
Location: France > Ile-de-France > Paris > République
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #1,332 of 1,794 hotels in Paris
Price Range (Based on Average Rates): $$
Hotel Class:3 star — New Hotel Candide 3*
Official Description (provided by the hotel):
Modern hotel near the downtown area - 18 kms from Orly Airport, 25 kms from Charles De Gaulle Airport. ... more   less 
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Also Known As:
New Hotel Paris

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