I stayed here in July on a work trip, and it's taken me a while to write this review as I needed time to take a breather after the experience of staying here. As the title of my review says... where do I start. It's like the staff in this hotel came from The Basil Fawlty School of Excellence. I chose the hotel as I was working in the area, and on their website it stated the rooms all had wi-fi and a "business centre", which was important so I could work. On arrival I was told the wi-fi in the rooms was broken but it worked in the reception and that it would be fixed on Monday. OK, nothing I could do about that, I would just use my laptop in reception until Monday. The room was a single room on the top floor (608) and it was absolutely tiny. I've never seen anything like it, even for paris. It was a single bed, with just enough room to walk around the bed and no more, there were sloping ceilings so it felt even smaller. The next day I discovered my hairdryer didn't work, I was meeting clients to I had to look half presentable! I went downstairs to reception to ask if they had a spare I could borrow, but they didn't so they gave me a key to another room to dry my hair and offered to move me as it was the weekend and the engineer would fix it during the week. So I packed my bag and brought it down to reception to be ready for my new room, and went out to work. When I returned in the afternoon I was given the key to my new room - I went upstairs and entered the room, to find someone else's personal possessions in the room, including a laptop, a suitcase, electrical equipment... needless to say the security risk here is horrendous, this person obviously did not expect another guest to have a key to their room. I went back downstairs and told the receptionist... who panicked because he thought that they had taken me out of my first room and given it to someone else. After lots of rummaging through paper and scrolling up and down his computer screen he thought to ask my name, and realised that in fact they'd never moved me out of the first room at all and that's where I ended up again as the hotel was full. That night, I went into the bathroom and almost slipped on the massive puddle of water on the floor - the ceiling was leaking (pouring with water) - as it was very late and I knew the hotel was full, I went back to bed and decided to report it in the morning. The next morning I went down to reception and reported the leak, the receptionist said "Which room?" "608" "Aah yes." So they were aware of this leak??? They promised to move me this time so once again I packed my bag and headed out to work. In the afternoon when I came back they had indeed moved me, to an equally tiny room just next to my old one. The next day was Monday, I was assured the wi-fi would be fixed because working at reception was very distracting, and the business centre was no more than a table and computer at the reception area. The wi-fi never worked in my room the whole time I stayed there. On Tuesday I had booked a room for a colleague who was coming to join me for one night, as I had made the reservations they had my number. On Monday afternoon while I was sitting at reception working, I got a voicemail from the hotel saying they had double booked my colleague and were moving her to a different hotel. I went round the corner to speak to them and when they realised it was me who'd already had so many problems, they just laughed. I asked about the double booking and they responded with "We just mixed up the dates, that's all. A simple mistake." Is that not their job....?? Booking rooms on specific dates for guests....? Anyway, nothing to be done so I contacted my colleague with details of her hotel, she had a lucky escape to be honest. On the morning I was checking out, I went to get my bill (it had been prepaid but I needed the invoice) and was asked for €544. I explained it had been prepaid, and then once again lots of rummaging of papers, scrolling of computer screens, and I looked at the bill again and realised they had given me someone else's bill. Don't ask me how, I just don't know. I also asked for a copy of the bill for my colleague's room and was told they had no record. We eventually found record of the payment, but I spent a good 20 minutes checking out of a hotel despite prepaying the room and having no other incidentals. Disaster from start to finish. No communication between staff, disorganised chaos all over the place. I can't even say the hotel facilities were good value for money, the hotel is old, tired, rooms unacceptably small, and expensive. The breakfast was OK I suppose.
- Official Description (provided by the hotel):
- Modern hotel near the downtown area - 18 kms from Orly Airport, 25 kms from Charles De Gaulle Airport. ... more less
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- Also Known As:
- New Hotel Paris