We booked the hotel through a French internet-site called voyageprive.com. I had booked two rooms for my family which were supposed to be superior rooms – in all honesty I don’t know what there was supposed to be superior in those rooms. First the rooms where to the street side; luckily in Paris traffic was strongly diminished due to pollution. Secondly, the rooms had seen several renovations, and you could identify any single of them – I would not have paid a single penny for that work. Thirdly, the bath-room in the room of my daughters was full of hair all over which got noticed by my girl, who herself is not the most orderly one. And even after having complained, it still was not much better.
Then in our package we had the breakfast included. One must admit, there was a nice choice of stuff, but the waiters and waitresses were not very helpful. When asking if there is some more of a certain product they told that it Is all there is….no smile, no politeness, no nothing…I do expect much more of such a hotel in the center of Paris. The location of the hotel is simply excellent.
We also had a voucher of 15% on all consumption within the hotel and its restaurants and bars. When I ordered something to drink before leaving to dinner I presented my voucher, but the deduction had not been processed. AS it was one drink only I did not bother to claim, but I should not have even to control these things in such a place.
My children had the second evening dinner at the hotel’s Brasserie – food and service were here as well but only mediocre.
All in all, a disappointing experience, and all of us were convinced that the hotel could do so much more with a little smile and the little extra in service here and there – the options are there it lacks the permutation.
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- Also Known As:
- Hotel Lutecia Paris
- Lutetia Hotel
- Paris Lutetia
- Paris Hotel Lutetia