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“Looked good but rooms were below basic and some staff were so rude!” 2 of 5 stars
Review of Normandy Hotel

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Normandy Hotel
4.0 of 5 Hotel   |   7 rue de l'Echelle, 75001 Paris, France (Louvre / Palais-Royal)   |  
Hotel amenities
Ranked #1,490 of 1,794 Hotels in Paris
Dunedin, New Zealand
Top Contributor
75 reviews 75 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
56 helpful votes 56 helpful votes
“Looked good but rooms were below basic and some staff were so rude!”
2 of 5 stars Reviewed 5 days ago NEW

I booked this online because I was travelling around Europe. One thing that is fantastic about this hotel is the location, 3 minutes walk from the Louvre and just around the corner from the Hop on Hop off bus to tour around Paris. When we arrived we struck the rudest hotel staff I have come across, but we were tired and the lobby looked good and clean. The elevator was antique but worked ok. When we got off on our floor (no-one helped with bags and we each had to take an elevator so one person and bag could fit) and the decor was old, smelly but clean. The floors in the corridor undulated, up and down we walked. The rooms should have been identical but my friends was tiny and smelled of paint so bad she had an asthma attack overnight. We had to moan to get her another room. Some of the staff were nice, but you had to pick who you approached. And it was the women who were rudest by the way. Interestingly the place was well cleaned and I congratulate the cleaning crew who were very nice. We had a drink in the bar and were inundated by classical musicians who booked out the bar for a get together - before that though it was comfortable in there. Be careful which staff you ask to help you and they also pretend they don't speak English (those ones that were rude) but they definitely do.

  • Stayed April 2015, traveled with friends
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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724 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

I have no words...beautiful hotel Normandy with great location. Everywhere we go on foot. The room was very clean and the bathroom was amazing.
Peple who works in Normandy were very very nice esspecialy a lady who works in reception.
Thank u very much. Next time Normandy will be our choice again.

Stayed April 2015, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsDeParis, Responsable relations clients at Normandy Hotel, responded to this review, 5 days ago
Dear Guest,

We are glad to see your greatly appreciated comment on the Normandy Hotel.

Your comment rewards our daily efforts in order to provide the best quality service to our guests.

We will be happy to welcome you again at the Normandy Hotel for your future stays in the city of light.

With regards,

The Normandy management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxfordshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Just got back from a 4 night stay in Paris where we stayed at the Normandy Hotel. Definitely the most positive aspect of this hotel is the location - a few minutes walk from the Louvre and the beautiful "jardin des tuileries". We even walked to the Eiffel Tower from the hotel (40 minutes) and then walked back along the Champs Elysees which pretty much leads you back to the hotel. We didn't really use many of the hotel services as we were busy in Paris each day, but the hotel itself is in desperate need of refurbishment. It's as if you enter a time warp and you're staying in a hotel from the 1950's or something. Charming in it's own way but desperately lacking in modern amenities like air con and a decent shower. Plus the wifi in the room barely worked. In short, you'd probably only want to stay here for the location rather than the quality of the hotel itself.

  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsDeParis, Responsable relations clients at Normandy Hotel, responded to this review, 5 days ago
Dear Sir,

We thank you for sharing your hotel experience feedback on TripAdvisor.

As you have highlight, the hotel location is ideal while on a pleasant beautiful day you can reach easily Les Tuileries, Opéra Garnier and many other places.

We are aware that the hotel rooms need renovation and we are working on improving this situation.

Looking forward to welcome you again in Paris.

Best regards,

The Normandy Management Team
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São Paulo, SP
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I was traveling for a weekdend to a Paris with my wife and my dog. After 5 hours driving we arrive at the hotel at 23pm very tired. Our reservation which was made through booking.com was not visible to them. I have to call the website, they had to call the hotel desk and I would get the final resolution just on the other morning. On booking.com you see that pets are allowed but when I arrived at the hotel, they said the opposite. After going through all of these, our impression was far from the best. The room has a quite good size but it was not that clean as expected. Everything is very old. The location is the only thing that saves, but I think there are other good located hotels with better service.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsDeParis, Responsable relations clients at Normandy Hotel, responded to this review, 5 days ago
Dear Guest,

We thank you for sharing your comments on TripAdvisor.

You have made your reservation on the same day of your arrival. Unfortunately when you arrived at the hotel for check-in we did not yet received your reservation confirmation from booking.com which explains why we did not find your reservation.

As mention on booking.com pets are allowed on request, depends on the pet size. In this case we were not informed that you will be travelling with a pet in order for us to make the necessary arrangements.

As mentioned rooms are spacious, we are aware that the hotels rooms need renovation but this has nothing to do with cleanness as all rooms are cleaned on a daily basis.

Kind regards,

The Normandy Management Team
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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The good:
1. Great location: close to Louvre, metro, and places to eat. Great for being able to explore many parts of Paris by walking or taking the close metro line. The nearby Metro stop can also take you to the train station quickly which is very helpful.
2. Staff: Very kind and helpful, patient, understanding, and are very knowledgable. They made out first stay in Paris much better.
3. Overall: Good hotel for a trip to Paris if you want to see a lot in a short time due to location. Also, if you are unfamiliar with Paris, the staff are very good and will help you find your way around, buy tickets to shows, get to museums, find places to eat, and do anything else you want to do in such a wonderful city. Really enjoyed my stay, besides the room (Rooms are clean though).

The Bad:
1. Misleading: I'm sure the hotel was nice, many years ago. The entrance and lobby are actually quite nice (as you can see by the pictures), but the rooms are literally falling apart. 2. Bathroom: Broken faucet (would not drain water), Broken shower (the water sprayer would not stay up high enough, so unless you are 4ft tall or a small child showering is a difficult task resulting in a bathroom filled with water, Broken door (bathroom door would not close, annoying if staying with family)
3. Room: Hot (no air conditioning), very old looking (and smelling) 4. 4 stars or 2 stars?: The hotel is advertised as 4 stars (outside the hotel you can also see 4 bright shining stars) but should be 2 stars until the facilities are improved. However, with such a great location and service, I can see how it was 4 stars. Years later, It is 2 (maybe 3 if you get a nice room). After renovation this hotel will be worthy of 4 stars and will be the perfect hotel for a leisure or business trip to Paris.

Room Tip: Rooms do not have A/C so be careful if you are staying during hotter months
See more room tips
  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsDeParis, Responsable relations clients at Normandy Hotel, responded to this review, 5 days ago
Dear Sir,

Thank you to taking the time leaving us a comment on TripAdvisor.

Your satisfaction concerning our staff is a great reward for all our teams that do all their possible in order to provide the best quality service to all our guests.

As you have truly mentioned the Hotel is in need of a full refurbishment to restore the prestige that the Normandy Hotel deserve. As you can see on our hotel official website, we are not advertised as a 4 stars hotel.

Best regards,

The Normandy Management Team
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I stayed three nights in this hotel while on business. I enjoyed the location but the service was below any standard!! Staff is careless and untidy. Their credit card machine was not accepting any of my cards so they made me go and withdraw the full amount in cash to check me in! I see from the comments here that this was not a one-time thing.

Breakfast was terrible. Tried it one time and never repeated! Coffee was bad and the little good was awful. Fruit salad was actually bad!!

Stayed April 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsDeParis, Responsable relations clients at Normandy Hotel, responded to this review, 5 days ago
Dear Madam,

We regret that your last stay at the Normandy did not meet your expectation in many points.

Rest assured that our staff are guest satisfaction oriented, therefore we will share your comments with all teams in order to improve points that you have mentioned.

Best regards,

The Normandy Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Downpatrick
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Centra l location just metres from the Louvre and the Tuileries. Old style hotel which is in need of refurbishment. Our room was large and comfortable but it hot weather it would need air conditioning

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsDeParis, Responsable relations clients at Normandy Hotel, responded to this review, 6 days ago
Dear Sir,

Thank you for leaving us a comment on TripAdvisor.

As you have highlight, the hotel location is ideal while on a pleasant beautiful day you can reach easily Les Tuileries, Opéra Garnier, Galeries Lafayette and others …

It is true that rooms are dated and need refurbishment but they are specious, clean and warm.

With regards,

The Normandy management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Normandy Hotel

Address: 7 rue de l'Echelle, 75001 Paris, France
Location: France > Ile-de-France > Paris > Louvre / Palais-Royal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#396 Luxury Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Normandy Hotel 4*
Number of rooms: 115
Reservation Options:
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Also Known As:
Normandy Hotel Paris

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