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“Fantastic for those on a budget!” 5 of 5 stars
Review of Normandy Hotel

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Normandy Hotel
4.0 of 5 Hotel   |   7 rue de l'Echelle, 75001 Paris, France (Louvre / Palais-Royal)   |  
Hotel amenities
Ranked #1,453 of 1,793 Hotels in Paris
Wootton Bassett, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Fantastic for those on a budget!”
5 of 5 stars Reviewed August 13, 2013

Just arrived home after a trip to Paris with my girlfriend, we are both 19 and found that our stay in the Normandy Hotel was great and we could not fault it! We managed to get a deal on Eurostar for £360 for 4 nights incl. train there. For this price we were not expecting anything more than a dingy box especially what the other reviews made out. However we were pleasantly surprised the sheets were clean and changed everyday, spacious room and decent sized bathroom we even had a balcony that you could step out onto. It is in the Perfect location hands down, less than a minute walk from Pyramides metro which makes the whole city easily accessible. It's also about 150m from the Louvre! For this price you could not get any better! Yes it could do with a lick of paint here and there but it was still very clean and the A/C wasn't amazing but we were not over hot in our room despite having hot temperatures every day. So all in all worth every penny of the deal we got. Staff are not rude in fact helpful could speak Spanish and English. Worth it!

The bad reviews make it seem worse, it really isn't bad, but obviously not the Ritz

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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760 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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English first
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed August 12, 2013

Stayed in Paris for 3 nights at Normandy Hotel. Within 5 hours of checking in and heading out to grab a bite, our room was broken into. We arrived back at our room to find our door open and balcony door open. Suitcases were rifled through and we were missing a backpack, jewelry, purses, electronics, gifts, etc. We had 4 policemen and a forensics guy investigate and take pictures and fingerprints. The hotel did NOTHING for us, we asked to move rooms and they wanted to put us right next door to the crime scene. They basically came out and said they cannot confirm there was a robbery and we need to wait for the police to conclude their investigation. What [--]! They said we may have drawn attention to ourselves because of a flashy watch! On top of this, the rooms had NO AC, just a small fan they needed to come and plug in. CANADIAN travellers beware, we were told we were a target. We did not feel safe for 3 nights at this hotel, no cameras and a very, very old building. I'm not saying someone on their staff was involved, BUT I'm not ruling it out either. Better safe than sorry, FIND ANOTHER HOTEL. After the incident, it caused us a lot of inconvenience as they had stole our credit cards, debit cards. Luckily, we purchased travel insurance prior to our vacation, when we called the travel insurance they were very accommodating and in fact shocked that this had happened in Paris. They ensured us we would be reimbursed and made us feel somewhat relieved after all the inconvenience we had gone through. Canadians, ALWAYS remember to purchase travel insurance. This was the best purchase that we could have made.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubrovnik, Croatia
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed August 12, 2013

This is a rundown hotel in a perfect location. Large rooms that have seen better days, rooms clean but everything needs updating. Air condition not working. wi fi only in the lobby, in the rooms is not available. Decent breakfast,but does not meet the service for the money you pay

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilford, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed August 11, 2013

I booked this hotel via Eurostar on a special offer, based on the amazing location, then read the reviews on TripAdvisor and started to worry... however, I was very pleasantly surprised by the lovely hotel we found ourselves in. Yes, it's shabby and has obviously seen better days, but it was scrupulously clean, the staff were always helpful and courteous, the beds were very comfortable and the room sizes, compared with other Parisian hotels I have stayed in, was generous. There were a few quibbles, which I will come to later, but first the good points.

Location - amazing. You are literally a stone's throw from the Louvre, 5 minutes walk from the Tuilieries and Place Vendome, 10 mins from the Musee D'Orsay and Les Halles. Just a little further afield are the Pompidou Centre & Notre Dame. The area felt very safe at any time of day and was full of bars, cafes and restaurants.

Our Room - we were on the 6th floor in a room that straddled the corner of the Rue Saint-Honore and Rue de L'Echelle - I only saw 2 other rooms in the hotel so possibly there are better rooms that the one we had but I doubt it. On the top floor we had 3 little balconies, 2 in the room and one in the bathroom, all with traditional French doors that flooded the room, decorated with pale blue Toile de Jouy, with light. From the bathroom we could see over the rooftops to the big wheel in the Tuileries and the top of the Eiffel Tower, the others looked out over the Louvre and towards the Hotel De Ville. It was great to be able to stand on the balcony and look down on Paris.

The furniture in our room was typically French and quite old (although fully functional), which gave the room a lovely ambiance. There was a large wardrobe with lots of hangers and 2 lots of shelving (where the safe was), a desk and chair and a dressing table with another chair. We also had a useful closet built into the eaves. The room had 2 single beds together on wheels (which didn't lock, but as I was on holiday with my 8 year old this wasn't an enormous issue as we weren't doing anything to move them around!) and the mattresses were perfect - firm and supportive without being uncomfortably hard - wonderful after a day spent walking around Paris! The bedding was changed daily and was immaculate.

The room also had a cabinet-style fridge (empty) which worked well, on which stood a small flat-screen television that had quite a few channels but the only English-speaking ones were News and Business ones. However, we didn't come to Paris to watch television, so this was not an issue for us. No tea/coffee facilities so bring a travel kettle if this is important to you. There was no inbuilt air-conditioning in the room, but a portable machine that worked very efficiently (although very noisily). My sister was in a room on the 4th which had a standing fan instead that was both efficient and silent - probably the only feature of her room that I envied (although her room was smaller than ours and didn't have balconies it was larger than the average Parisian hotel room and nicely decorated, but again showing its age)!

The bathroom was also large due to the shape of our room and contained a bath with overhead shower, bidet, toilet and washbasin with a handy little dresser. There was also a hairdryer and the mirror was well-lit. Some toiletries were supplied but we didn't use them. Towels were changed daily. The shower had great water pressure which was a relief given that we were on the top floor.

Service - the safe in our room was locked and we couldn't use it - the concierge could not have been more helpful and immediately sorted it, waiting outside to make sure that it worked properly before going. He was very helpful again when asking for restaurant recommendations. All the counter staff were smiling, cheerful and efficient. My sister had a slightly different experience when asking if she could change rooms, but that was 1 person out of 5 people. The chambermaids were very hard working and kept the rooms and public areas beautifully clean.

The not so good:

Although scrupulously clean, the paintwork and decor had seen better days - in particular the paintwork on the French windows, which was badly chipped and rotting in places. The plaster on the ceiling of the bathroom was peeling. We didn't mind this too much and felt it added to the atmosphere, however the stair carpet leading into the main hallway was ripped in 2 places and a trip hazard.

Breakfast wasn't included and was 12€ for what appeared to be a very limited choice of cereal and breads when we looked in the breakfast room. We went to the cafe across the street and had lovely breakfasts for c.8€

The shower screen in the bathroom was totally inadequate and meant the floor was completely flooded every time we used the shower.

The advertised WiFi had a very weak signal and could only really be accessed in the reception area with any strength. However we found that this was true of the WiFi across the road in the cafe and in the nearby Starbucks so it's possible that the whole area just isn't very well served. Nevertheless it was frustrating.

The air conditioning unit worked well but was incredibly noisy. We found that if we turned it on before we went out to dinner then we came back to a cool room and could turn it off and get some sleep.

The hotel had a bar and an additional restaurant but they were both closed and appeared to have been for some time. We didn't use room service so can't comment on that.

On the whole we really enjoyed our stay here. I would not have stayed here at the prices advertised in the lobby (300€+ a night!!) but on the deal we got with Eurostar we had 4 nights for the price of 3 at a far better rate and I felt we got a bargain. We didn't come to Paris to sit in the hotel and watch telly, and the bits that needed refurbishment were not the sort of thing that, alone, would upset us. A perfect location, we would definitely return if we could get a similar deal again.

Room Tip: Corner rooms (ours was 607) are massive. Rooms on the 6th floor have balconies you can stand out on...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed July 31, 2013

We had a 5 night stay as a couple. This is a rundown tired beauty in a perfect location. The hotel has large rooms that have seen better days. The sheets were clean and the bed comfortable, however everything else needed cleaning and updating. It was advertised as air conditioned but it was not working!! Luckily we had French doors that allowed airflow. We did accept this room after being shown 3 others! The staff were rude and unhelpful. Wifi did work efficiently. The breakfast was reasonable. I would not stay again due to the staff who made life as difficult as possible for all guests.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aguadilla, Puerto Rico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 26, 2013

First time visit to Paris, the hotel was allegedly rated as a 4-star, upon arrival we felt great at the reception but the room was terrible, we felt like in a dungeon. There was no air conditioning in the room and it was really hot. The service person came to the room and he solved the problem by opening the windows. The next day, we were moved to another room that looked much better, but the air conditioning did not work so we had to spend two more nights in a hot room until finally we were moved to another room with a portable a/c unit that made noise all the time. The internet was not working in the rooms, further the small refrigerator that we had in the previous rooms did not work. Cable only has about 18 french language channels, all of the furniture is old and scratched, wasted. The TV was about a 13-inch flat screen on top of the refrigerator. My wife and I had to sleep in a two twin beds put together. It was definitely a mess.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 24, 2013

No wifi access as promised, torn carpetry on stairs(!!!), lousy air conditioning, aloof and at times hostile staff, old torn furniture, we asked for a full size bed or queen size bed & we got twin beds(??), the bar was never open, exposed wood & cracks all over the walls, would not even call us a cab when we were ready to leave.
the ONLY good thing was its location...& the sweet housekeeping staff (hope they get a decent wage!) This is NOT a three star hotel! we were just there in early July 2013 so AVOID, they don't deserve your business.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Normandy Hotel

Address: 7 rue de l'Echelle, 75001 Paris, France
Location: France > Ile-de-France > Paris > Louvre / Palais-Royal
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#400 Luxury Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Normandy Hotel 4*
Number of rooms: 115
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Also Known As:
Normandy Hotel Paris

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