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“Beautiful hotel and excellent service” 5 of 5 stars
Review of Shangri-La Hotel Paris

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Shangri-La Hotel Paris
5.0 of 5 Hotel   |   10, avenue d'Iena, 75116 Paris, France (Trocadero)   |  
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Special Rate
€1,225 (EUR)
Ranked #42 of 1,794 Hotels in Paris
Bucharest
Top Contributor
112 reviews 112 reviews
45 hotel reviews
Reviews in 36 cities Reviews in 36 cities
87 helpful votes 87 helpful votes
“Beautiful hotel and excellent service”
5 of 5 stars Reviewed July 16, 2013

I was impressed of the finishings of the rooms and of the lobby. The rooms are extremely beautiful, the bathrooms are amazing and also the quality of the cosmetics. Thanks God that you also have Nespresso coffee machine in the room! It's so nice to have a fresh espresso immediately after waking up. The room service was very prompt and the food was amazing. So it is definitely a place where I will come back. The concierge service was also very efficient and prompt.

Room Tip: ask a room with Eiffel Tower view
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  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this review, July 19, 2013
Dear Meda_C

Thank you very much for your great comments and feedback about your stay at Shangri-La Hotel, Paris. We are pleased to know that you enjoyed all amenities available in your room and also the service which is a very important priority for us.
Be assured that we will share your very positive comments with all the employees of the hotel.

We look forward to welcoming you back very soon!

Best Regards,
Alain Borgers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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566 reviews from our community

Traveler rating
    444
    73
    32
    14
    3
See reviews for
109
288
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cold Spring Harbor, New York
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 12, 2013

We stayed at the Shangri-La in Paris in late June after a few days in London. My husband and I were traveling with our 2 children, ages 11 and 12. We booked a 2 bedroom suite, but were upgraded to a decadent duplex with a view off our balcony of the Eiffel Tower.... we captured photos there alone that we will cherish for a lifetime! Everything about the room was so well thought out and there were even kid sized kimonos and slippers! There was also an abundance of towels, which is always welcome in a family of four. Breakfast was amazing, and the service was impeccable. The pool was a great addition to our trip, and a welcome spot for the kids after a long day of sightseeing. The recommendations made by the concierge staff were spot on... Tony, Anthony and Adrien were priceless in helping us with dining and shopping. My children mention them often when we talk about the trip! Can't wait to come back

Room Tip: Corner duplex had amazing views
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaParis, General Manager at Shangri-La Hotel Paris, responded to this review, July 15, 2013
Dear mnacc,

Thank you very much for your nice comments about your stay at Shangri-La Hotel, Paris. We are pleased to know that you enjoyed your duplex suite and its Eiffel view. Service is very important to us and it is a pleasure to see that our team has been able to live up to your expectation. Be assured that we will share your very positive comments with all employees of the hotel.

It would be an honor for us to welcoming you and your family back very soon!

Best Regards,
Alain Borgers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Top Contributor
96 reviews 96 reviews
96 hotel reviews
Reviews in 19 cities Reviews in 19 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed July 11, 2013

a nice place to rest a big plus to this place is that it is close to the city center and close to the subway, great place, I got a small room with a private bathroom but it was clean and pleasant, Paris is an expensive city and this hotel is not that expensive is the internet and friendly service, I recommend

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaParis, General Manager at Shangri-La Hotel Paris, responded to this review, July 15, 2013
Dear Oleczek,

Thank you very much for your great comments and for your feedback about your stay at the Shangri-La Hotel, Paris. We are pleased to know that you have appreciated the location. Also, thank you for your recommendation!

Be assured that we will share your very positive comment with all the employees of the hotel.

We look forward to welcoming you back very soon!

Best Regards,
Alain Borgers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 23, 2013

This is a true 5 star hotel. The rooms are great. The staff in awesome. The breakfast in fantastic. We enjoyed the concierge boys. They were so nice and helped us. This hotel was the best part of Paris.. It is pricey but if you can afford it stay here.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this review, June 25, 2013
Dear Lagarro

Thank you very much for your comment about your stay at Shangri-La Hotel, Paris. It's a pleasure to know that you enjoyed your stay. Service is very important to us and we are happy to know that you recommended. We are also delighted to know that your breakfast was "fantastic", it's an honor!

Be assured that we will share your very positive comments with all employees of the hotel.

We look forward to welcoming you back soon!

Best Regards,
Alain Borgers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Top Contributor
59 reviews 59 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 22, 2013 via mobile

What stands out besides the beautiful rooms and decore is the outstanding service. The concierge was wonderful and attentive to our every need. Very expensive hotel, but its to the level of George V in Paris. If you can stay here, you won't regret it.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this review, June 25, 2013
Dear Maxximvs,

Thank you very much for your nice comments about your stay at Shangri-La Hotel, Paris. We are delighted to know that our Concierge team was "wonderful and attentive" and that you enjoyed the rooms and also the decoration. Be assured that we will share your very positive comments with all employees of the hotel.

Thank you for your recommendation.

We look forward to welcoming you back soon!

Best Regards,
Alain Borgers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 11, 2013

Luxurious & comfortable without arrogance & overbeariness. The staff @ check in & concierge, in particular, have been very helpful. The room is comfortable & clean. Worth mentioning is one feature which may seem small but thoughtful : the provision of small stationary equipment !

The housekeeping , however, needs to improve : I had to use the tea-making facilities. The following day the used cup was removed for washing I guess but no other clean cup was replaced. I had to call for a humble cup 3x over 3 hours to get a clean cup. A similar problem arouse the next day. This time I cannot be bothered to call for another cup! Sadly, something so small & simple has clouded my recommendation of the most beautiful hotel.

I was the occupant of Room 408 8/6/13-13

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaParis, Gérant at Shangri-La Hotel Paris, responded to this review, June 12, 2013
Dear Joycenjesse,

Thank you very much for your great comments and for your feedback about your stay at the Shangri-La Hotel, Paris. We are pleased to know that you felt well attended on your arrival and that you enjoyed your room and its equipment.

We are sorry to know that housekeeping service was not up to your expectations and please accept our apologies for the inconvenience. Be sure that we will share your review with our manager in order to further improve our services.

We look forward to welcoming you back very soon!

Best Regards,
A.Borgers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 9, 2013

We stayed here for 1 night as an anniversary treat and wow. The saying "you get what you pay for is true" The staff were first class, polite, helpful and friendly. The room was just amazing we had a duplex suite and it was everything you could dream of huge bedroom with the best bed i've slept in. An amazing bathroom, lounge and dining area. We had macaroons left in the room which were amazing. We had Brunch on Saturday and breakfast on sunday and again the food and staff were 1st class. Also the concierge who sorted tickets for us at the Moulan Rouge was amazing getting us reservations on short notice.

All in all anyone that wants luxury at its best then the Shangri-La Paris is the place to stay.

Can't wait until August when we stay here again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaParis, Gérant at Shangri-La Hotel Paris, responded to this review, June 18, 2013
Dear Neil135,

Thank you very much for your nice comments about your stay at Shangri-La Hotel, Paris. We are pleased to know that you enjoyed your duplex suite as well as the bedding. We are honored to see that you also enjoyed our restaurant and food we proposed. Be assured that we will share your very positive comments with all employees of the hotel.

We look forward to welcoming you back in August!

Best Regards,
A.Borgers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Paris

Address: 10, avenue d'Iena, 75116 Paris, France
Location: France > Ile-de-France > Paris > Trocadero
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #42 of 1,794 Hotels in Paris
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Shangri-La Hotel Paris 5*
Number of rooms: 101
Official Description (provided by the hotel):
With 101 rooms and suites, three restaurants, one Bar and four events and reception rooms, Shangri-La Hotel, Paris cultivates a warm and authentic ambience, drawing the best from two cultures: the Asian art of hospitality and the French art of living. ... more   less 
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