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“Very good but you pay for excellent.” 4 of 5 stars
Review of Shangri-La Hotel Paris

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Shangri-La Hotel Paris
5.0 of 5 Hotel   |   10, avenue d'Iena, 75116 Paris, France   |  
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€715 (EUR)
Ranked #51 of 1,795 hotels in Paris
Bolton England
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Very good but you pay for excellent.”
4 of 5 stars Reviewed December 4, 2012

I may be slightly out of step with most reviewers of this undoubtedly fine hotel, but I don't really do "the Emporer's new clothes" thing in over enthusing as I do not believe the plaudits are entirely justified. This is an architectural gem, very close to the Eiffel Tower and within easy walking distance of the Champs Elysees and other main attractions. We stayed in a room at the front of the hotel which afforded a fairly nondescript view - very much a case here of getting what you pay for. Given the proximity of the Eiffel Tower I would have no doubt that rooms at the rear afford excellent views. The traffic on the street below was quite heavy for most of the day and well in to the night and the noise was quite intrusive with the windows open. This rather exacerbated the problem of the air conditioning which could not easily be adjusted, having been pre-set. The staff here are very attentive and pleasant - minor gripes were that we were not served tea on our arrival and on our second night, our room was not turned down, as we had not departed the room by 7.00pm. We ate in the Shang Palace which was very good. Overall, this is a very charming, pleasant and intimate hotel. on balance, however, I think we shall be staying at George V on our next trip to Paris.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this review, December 7, 2012
Dear Boltonwanderman,
Thank you very much for your interest in Shangri-La Hotel Paris and for having taken the time to write to us through TripAdvisor. We take your comments very seriously and feel very much concerned about some problems encountered during your stay, especially the one related to air conditioning in your room.The issue has been addressed with our engineering team. As for the welcome tea and the turndown service, procedures have been reinforced through individualized training.

Mr Boltonwanderman, I also would like to thank you for your positive comments made about our employees.

I sincerely hope we will have the pleasure of welcoming you again on your next trip to Paris.
Best Regards.
A.Borgers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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371 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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london, England
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 27, 2012

Was treated to a night here for my birthday in July and had a lovely visit. The hotel is situated in the shadow of the Eiffel Tower, and the balcony of our suite had the most amazing view (particularly at night). Absolutely enchanting.

The neighborhood is posh and quiet, and the service was uniformly exceptional. Our only complaint was that the hotel took no notice of our early check in request, and thus we had to wander Paris for some hours prior to having access to our room. Perhaps this couldn't be avoided (which is entirely possible) but it would have been nice to have it acknowledged at the time of check in, simply as a courtesy.

Otherwise, a truly lovely hotel experience and highly recommended (if you have an Eiffel Tower view).

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 24, 2012

We stayed in a room with a terrace. Effifel tower was right in front of our eyes. Elegant interior but most important of all, flawless service.

Staff at the reception was professional and helpful. I forgot that a euro125 F&B credit was included in the package. I was reminded when I checked out but we were leaving Paris and wouldn't have time to use it. Turned out that our friend who travelled with us had dinner the night before in the hotel and had paid separately. The front desk staff credited him the amount. The whole thing was settled efficiently. Though the staff had to made couple of calls, everything was done in less than 5min, and she had this very genuine smile all the time.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 22, 2012

I and my girlfriend stayed here for 4 night in a wonderful Deluxe Suites room 209 which had a big terrace and wonder tower views. At 2,000+ euro per night and a simple breakfast at 50 euro each its very expensive even for a wealthy guest, but you really get what you pay for! The hotel even arranged a VIP Disney tour with a guide and no waiting in lines (for a price) which I found out of the way helpful. They even got last minute tower dinner reservation hours before. They even offer free S class transfer between 7-9pm for dinner.

When you stay here people know to take you for what you seriously.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
68 reviews 68 reviews
47 hotel reviews
Reviews in 35 cities Reviews in 35 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed November 21, 2012

I stayed here last week for two nights (Sunday and Monday). My arrival from the USA mid-morning was graciously handled by the Front Desk staff who made me feel welcome instantly. Even though my room wasn't ready at that moment, they made a real commitment to getting it done ahead of time....and they did within 15 minutes. Check-in was done in the 19th Century Lounge with my choice of beverage. The room was very tasteful, well appointed, The bed was very comfortable, second floor view ...not so good.

Lets highlight the best parts of my experience: the Concierge Adrien and the doorman. Both were totally and appropriately engaged and authentic. We wanted to go to a particular Paris wine bar on Sunday evening. It wasn't open. Apparently, unbeknownst to me and my colleague, few are. But Adrien was determined to not only find us one but find us one that responded to our stated desires (including accommodating vegetarian dining). After about 15 minutes of searching, calling and just not giving up..he did, on the left bank and it was great.

The hotel's location is really good...right across the river from the Eiffel Tower.

A few nit picks but worth noting: 1) the amenities in the room are fine but not great - eg. no shaving kit/cream, 2) if you need/want a fitness center, beware it isn't finished yet so check when your reserve. A hotel of this elegance and stature should have a best of breed fitness center and I don't think it does.

But, when in Paris stay here if you can. It is a real pleasure. And, say hi to Adrien for me....and give him a challenge, he won't disappoint.

Room Tip: ask for a high floor
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 17, 2012

The hotel is perfectly located right in the heart of the shopping district. The rooms are a good size, very comfortable with excellent facilities. The team provide excellent service in all areas from check in , through to the restaurant and bars and concierge services, they really cannot do enough for you. Any request made from our room was attended to quickly and efficiently. I highly recommend this hotel to anyone visiting in Paris, it really is a must!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 4, 2012

For my wife's birthday I wanted an special treat, Paris was our chosen destination and even better we stayed at the Shangri-La at avenue d'Iena.

A very special place indeed, the whole ambiance was stunning, the building as a marvel of French Architecture, the reception was classy and discreet and the staff were warm and friendly.

We were shown to our room by the concierge who check us in, gave us a tour of the room and organised lunch for us in the La Bauhinia Restaurant.

Our room was on the second floor at the front of the Hotel, the room was spacious with high ceilings and was elegantly furnished, our bathroom was very classy and had all manner of high quality Bulgari products in abundance.

The room was very quiet and we slept well in a huge bed with crisp white cotton sheets.

Our lunch at the La Bauhinia was very good, the menu offered us a selection of Asian Fusion food, the waiting staff were attentive and the food beautifully presented, a wonderful experience, we also had breakfast at the restaurant and again we were not disappointed.

Just a stones throw from the Eiffel Tower,Trocadero and fantastic local restaurants, our weekend at the Hotel was spectacular, unforgettable luxury.

Room Tip: All rooms seemed to be excellent - we stayed on the 2nd floor in the front and we had a very peacefu...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Shangri-La Hotel Paris

Address: 10, avenue d'Iena, 75116 Paris, France
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #51 of 1,795 hotels in Paris
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Shangri-La Hotel Paris 5*
Official Description (provided by the hotel):
With 101 rooms and suites, three restaurants, one Bar and four events and reception rooms, Shangri-La Hotel, Paris cultivates a warm and authentic ambience, drawing the best from two cultures: the Asian art of hospitality and the French art of living. ... more   less 
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