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“First taste of Paris” 4 of 5 stars
Review of Le Citizen Hotel

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Le Citizen Hotel
3.0 of 5 Hotel   |   96 Quai de Jemmapes, 75010 Paris, France (Canal Saint-Martin)   |  
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Hotel amenities
Ranked #23 of 1,793 Hotels in Paris
Certificate of Excellence
Brisbane, Queensland, Australia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“First taste of Paris”
4 of 5 stars Reviewed December 14, 2012

I recently had a 4 night stay at this hotel. My room, on the first floor, was small but having stayed in New York a number of times I was used to small hotel rooms.
The complimentary breakfast and happy hour in the evening is a great touch and a terrific way to chat to the other hotel guests and staff. Most of the staff were really brilliant and obliging assisting with suggestions and restaurant bookings. In particular Laure, and a gentleman from Africa, Mackey (probably spelt incorrectly) are among the most professional and pleasant hotel staff I have ever met. High marks for them both and a major asset to the hotel to have them both. One other staff member though unfortunately took much of the gloss off my stay here as he was snippy and condescending, accused me of not going to a restaurant that he claimed was booked for me (news to me) and demanded why I did not go. His unprofessional manner carried on for 3 days and while this is a great small hotel I would question whether to stay again based on this one staff member.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sophieberdah, Propriétaire at Le Citizen Hotel, responded to this review, December 17, 2012
I am very bothered to read such a comment and would first off like to apologize. As a hotel, we have a lot of pressure from restaurants to honor reservations made, which explains possibly why this team member asked you about it. This being said, as a client you should never be bothered with such questions and our team should resolve these problems by themselves. I have spoken to my team to be sure that this is understood and will never happen again. We do hope you will give us another chance and stay with again! Thank you for your understanding, Sophie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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675 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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Rocky Mountains
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 13, 2012

The staff at Le Citizen have the knack of making you feel like you have arrived home to your family. Welcoming in a natural way, helpful but not invasive, present but not oppressive. Actually, that sounds better than family, doesn't it? Breakfast was of very high quality; natural juices and wine offered whenever we came back home... oops, I mean to the hotel; staying in the zen suite gave us plenty of room and comfortable, light-filled surroundings. One piece of advice: earplugs are a must, unless you are already accustomed to city traffic noise. I especially liked the color tones in our room, which were restful, but warm and inviting.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollywood,Fl
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed December 11, 2012

Le Citizen Hotel lived up to all the praise received on Tripadvisor. The surrounding neighborhood was interesting with many good restaurants. As noted in many posts, the rooms are tiny. However they have everything you need and comfortable beds. The breakfast was more than adequate. The staff, especially John (whom we had the most contact with) was exceptional. Several metro stops are near enough, but if you are a walker you can explore so much on foot. We had the hotel arrange a ride from CDG, which was very convenient. They also called a taxi to take us to the train station. Wifi worked well. Free mini bar and loaned Ipad were nice touches. Just don't expect the big informal large hotel experience. More like a B&B.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kentucky
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed December 10, 2012

I cannot say enough good things about Le Citizen - the room was exactly as advertised, very stylish, very comfortable. The staff was wonderful - everyone was very helpful (and spoke fluent English, much better than my Kentucky-accented attempt at French). My wife and I spent 2 days of a 4-day pass at Le Citizen in December 2012 during my deployment, the other two at the Hilton Park Lane in London; Le Citizen wins hands-down.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seattle
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 5, 2012

Refreshing and eye catching modern design with impeccable service. Would definitely stay here again. Didn't mind the very small rooms at all! Great breakfast and pretty easy access to the Metro station (I think it was about 4 blocks walk).

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lemoore, CA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 3, 2012

We stayed for four nights and absolutely loved this hotel! The rooms were pretty tiny but it was all part of the charm of this 12-room boutique hotel. The staff was absolutely fabulous and went above and beyond in helping us with our visit to Paris. Would stay here again in a heartbeat!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed December 2, 2012

If one can get by with the extra small rooms, it's a nice quiet area. The hotel includes use of iPad, made to order breakfast, happy hour for wine and snack. Snacks and drinks were replaced each day and all were complimentary (hey, I hope they were anyway!) The subway station was fairly close, so we used that to go to the main Paris attractions each day. Some nice restaurants were nearby and the front desk clerks were very helpful.
We understand there are larger rooms, but did not see one of them.

Room Tip: Ask for the bigger room if you have 2 people or more
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Citizen Hotel

Address: 96 Quai de Jemmapes, 75010 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Canal Saint-Martin
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 1,793 Hotels in Paris
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Le Citizen Hotel 3*
Number of rooms: 12
Official Description (provided by the hotel):
A Boutique Hotel with twelve rooms run by a team whose ultimate goal is that guests enjoy every moment of their visit. The building has been completely renovated from top to bottom, with aesthetic natural wood accents throughout. The quality of the accommodations includes top of the line beds, flat screen television with a vast choice of international channels, air conditioning, sound buffering and complimentary in-room services of WiFi, filtered water... ... more   less 
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