To begin with, the rooms at Le Citizen aren't anything to rave about. There are only 12 and they're generally small. We had a suite on the 6th floor, but the orientation of the room was somewhat odd as the room was elongated with the bed at one end of the room, separated by a strangely placed toilet and bathroom in the middle. We also found the housekeeping wanting as the floors were not mopped or swept and our feet blackened as a consequence. It's something the hotel should take note of.
We took the zen suite, which is as it suggests, zen. The bath and toilet though look out of synch with blue tiles throughout. It reminded me of a swimming pool changing room. What's nice about the room is the mini-bar is free, and the juices provided very nice (pear, mandarin orange etc etc). International calls are also free as the hotel uses voice over internet to connect. Very useful if you need to make long, lengthy calls overseas and even within France.
The location appears quite good, next to the St Martin's canal and near to many shops and restaurants. We found a nice Thai restaurant (called Mmm.. Shawn Thai) on the opposite bank of the canal that was good. There's also a small mini-mart about 5 minutes walk away. However, for our purposes, Le Citizen was far from the key touristy spots like the Eiffel Tower, Louvre etc etc and the key shopping hubs like Galeries Lafayette, St Honore etc etc. Cab fare to these locations was about 13 euros either way. We avoided the metro, after hearing horror stories of muggings and incidents of pick pocketing.
Now to what makes Le Citizen outstanding - its staff. John, Eric, Macky, Mario and others were helpful, showed initiative, provided good suggestions, even got us access to a members only designer discount store (called Tangara) just next to the hotel.
The staff were helpful from the start, getting us checked in a day earlier than planned, owing to our checking out of another hotel earlier than planned (see my review on Le Belle Juliet). They were also helpful in getting us cabs, and instructing the driver just where we wanted to go. On several mornings when we had to leave early for tours, the staff even offered to make us breakfast before the stipulated time of 730am, an initiative we were grateful for. Good service is indeed rare and the staff at Le Citizen exhibits the best there is in Paris.
In sum, Le Citizen is a comfortable enough hotel in a quaint location (by the St Martin's Canal). What makes it special is its staff. Good, friendly and helpful service can make or mar a holiday. In this instance, it made our overall stay in Paris a very pleasant one. Pity about the housekeeping though.
Take the suite. The normal room is way too small.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.