We booked three rooms, in the morning we all had black colored water coming out of the taps by the washbasins. Maybe this was the reason for the free bottle of Evian by the bed table every evening?
Breakfast was a sad affair. It took a long time to get the coffee from when it was ordered. Also it was not very nice. Toaster did not work instead burnt toast was served in a basket. The second morning we arrived for breakfast at 10 am and there was no cheese left, no smoked salmon etc.
We left at approx. 11 am and nothing more was supplied in spite us asking for refills. Also the bacon, scrambled eggs, sausages, tomatoes were cold, the candles under the heathers had gone out. Normally in a luxury hotel this would be served to order.
A nice German elderly gentleman took the waiter around the various food items in the breakfast room and told him how bad everything was. He pointed at the bacon, scrambled eggs etc. and told him in a nice manner he hoped the breakfast would be better the next morning.
Staff was in general friendly so my impression was that they were not trained properly.
All of us are members of SLH and our expectations were not met.