Stayed from 27th to 30th August. When we got to our room we were instantly underwhelmed by the lack of shine quality of the room. The bathroom floor had stains on it, minor I know. The air-con knob fell off the moment it was touched. The room was tired, no tea making facility, no iron etc. The air-con wasn't working properly throughout the stay, and was never sorted. However 'Ines', the tall receptionist was amazing. She was the only reason we didn't check straight out on the first night. The breakfast was included in the price, but not up to par for 5 star service in the slightest, although the staff were extremely sweet and a joy to be around. The food was of limited choice. All in all quite a let down for £400 a night. I don't recommend this hotel, but the staff are certainly propping the place up!!!