This property is beautiful, well located but simply cannot be considered a 5 star property. The staff is polite and well meaning but could not accommodate basic requests. For example we could not seem to get a laundry service bag in the room despite several requests. They could not get a rental car booked. They could not get a guide booked for a tour of the catacombs because their guide was "afraid". Worst the elevator did not work for our entire stay. Nice people that can't seem to execute. Too bad.