Central to most things you would want to be near in Paris. A 15 minute walk to the Louvre & a 40 minute (very easy) walk to the Eiffel Tower.
I think overall the staff need a refresher course on customer service & general courtesy.
A promise to get back to us on a breakfast enquiry did not happen & the booking out of the restaurant for breakfast on our last morning for a function (and therefore no room for us) was only discovered when I phoned the concierge the evening before, which meant I could have missed the room service requirement for that morning. A notice was apparently pinned to the inside of the elevator. There are only 19 rooms in this hotel & for the prices charged I would expect a butler to arrive to personally tell me of the changed arrangements but no..... too arrogant for that.
Arrived in the empty restaurant one evening at about 7pm & asked to see the menus & after 15 minutes we decided to eat there but were told that the restaurant was fully booked. I asked the young fellow why he didn't tell us that when we asked to see the menus & he arrogantly replied, "you only asked to see the menus". This was typical of the hotel staff, which I viewed as less than helpful & at worst, arrogant.
Also, the $1,000 plus hold on my Mastercard was not lifted several days later which caused a reject on my credit card purchase in Singapore - even though the accommodation was fully pre-paid several months in advance & our room service & small ancillary charges were setlled in cash.
Air con was hot even though it was the beginning of winter.
I would not stay at this hotel again as the service is poor & I seem too much of an inconvenience for the staff.
- Also Known As:
- De Vendome Hotel
- De Vendome Paris
- Hotel Vendome Paris
- Official Description (provided by the hotel):
- The Hotel de Vendôme is a unique jewel, a 5 stars hotel with 10 suites and 19 rooms, a cozy and warm home far away from home.... a gastronomic restaurant where glamour meets classic....Perfectly located at number 1 pLace Vendôme, built in 1723 by Pierre Perrin, the Sun King’s secretary, this elegant building was by turns a private residence and a seat of government, then in 1842 the embassy of the young Republic of Texas. ... more less
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