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“Staff need a customer service course” 2 of 5 stars
Review of Hotel de Vendome

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Hotel de Vendome
5.0 of 5 Hotel   |   1 Place Vendome, 75001 Paris, France (Louvre / Place Vendôme)   |  
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Ranked #362 of 1,793 Hotels in Paris
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
“Staff need a customer service course”
2 of 5 stars Reviewed January 11, 2013

Central to most things you would want to be near in Paris. A 15 minute walk to the Louvre & a 40 minute (very easy) walk to the Eiffel Tower.

I think overall the staff need a refresher course on customer service & general courtesy.

A promise to get back to us on a breakfast enquiry did not happen & the booking out of the restaurant for breakfast on our last morning for a function (and therefore no room for us) was only discovered when I phoned the concierge the evening before, which meant I could have missed the room service requirement for that morning. A notice was apparently pinned to the inside of the elevator. There are only 19 rooms in this hotel & for the prices charged I would expect a butler to arrive to personally tell me of the changed arrangements but no..... too arrogant for that.

Arrived in the empty restaurant one evening at about 7pm & asked to see the menus & after 15 minutes we decided to eat there but were told that the restaurant was fully booked. I asked the young fellow why he didn't tell us that when we asked to see the menus & he arrogantly replied, "you only asked to see the menus". This was typical of the hotel staff, which I viewed as less than helpful & at worst, arrogant.

Also, the $1,000 plus hold on my Mastercard was not lifted several days later which caused a reject on my credit card purchase in Singapore - even though the accommodation was fully pre-paid several months in advance & our room service & small ancillary charges were setlled in cash.

Air con was hot even though it was the beginning of winter.

I would not stay at this hotel again as the service is poor & I seem too much of an inconvenience for the staff.

Room Tip: Find another hotel
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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251 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
London, United Kingdom
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed December 27, 2012

The location is great, as you are right at the Tuileries metro and it takes 10 minutes to the Louvre. It feels safe, and the staff are OK. But for the price you pay for it, breakfast is a bit of a disaster - our food took 40 minutes to arrive each morning and all we ordered was scrambled or boiled eggs. The bread was not fresh, like it was frozen bread. The ham tasted like frozen ham. Room service comes on time, but the food is still not fresh.They do serve tea in the breakfast room, but there is nothing except for some overpriced macaroons. I have a feeling that the 'restaurant' is run by someone other than the Vendome - i.e. it is sub-contracted out. The staff just do not seem to be part of the hotel. Bathroom amenities are also not what I would call 'luxurious' - soaps, slippers, all very run-of-the-mill. The bed and the room however were great - good noise insulation, and good temperature control. Summary: We will not be returning to the Vendome. A wonderful hot breakfast can be expected at such a hotel, and in Europe there are wonderful buffet breakfasts. They need to address the food problem. Do check your bill too. They had inadvertently added breakfast on even though our reservation included breakfast. We stayed at the beautiful Lancaster off the Champs-Elysees before trying the Vendome, and the Lancaster's buffet breakfast really made our day each day, beautifully laid out and delicious, all of it. The restaurant of the Lancaster is a treat.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 27, 2012

We stayed there for 10 nights during our December holiday in Paris. Interior decoration was classically Parisien with good comfort and high level of personalized service. WiFi speed was reasonably fast (can even stream HD video) and room was equipped with quality toiletries. Front desk staff greeted us with a warm smile daily in winter Paris which made us feel homely. The Conceirge was very helpful to arrange for our museum passes and pre-paid phone card before our arrival. Unfortunately, there was a slip up by the limo driver failing to pick us up from CDG airport and we took a taxi to the hotel. The Conceirge offered his profuse apologies and he gave us an early check-in at 8 am and delivered a bottle of champagne to our room thereafter. We have booked the same hotel for our trip to Paris in early summer 2013.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2012

Spent 8 nights in a perfect location, large room in the middle of the city and quiet -- a place to enjoy Paris - walking distance to Louvre, Orangerie, and Orsay museums as well as the Opera, Madelaine, etc. Also: restaurant Castiglione is across the street, perfect for quick continental breakfast, best pastry shop/tearoom in town is also in the vicinity (Laduree on Rue Royale, and Angelina on Rue Rivoli).

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed December 14, 2012

So, I'm going to start by saying the hotel is absolutely beautiful, and in a great location. It really is lovely. I also have no major gripes with the hotel, just a collection of small fails that added up to meh, don't stay here again.
I'm not just after a good spot or nice fit out; I actually want my hotel room to work like a hotel room and the staff to get the basics right. So, from the start: I'm a SLH member, and on my read my stay should have entitled us to a free breakfast. I wasn't sure so I asked the staff member. She never got back to me.
Secondly, when we arrived, late-ish in the evening, the lift was broken. So, these things happen, but it stayed broken for three days. No elevator repairpeople in Paris maybe? I normally don't mind taking the stars but after a full day of walking around the city, three flights of stairs was not appealing.
Thirdly, the first day we got back and walked up three flights of stairs, neither of our cards worked to let us into the room. So, back down we go. The apology was perfunctory, but then we get told, 'this only happens when you have your cards near your mobile.' Now, I didn't and my husband's wasn't close in his bag. Tthis was clearly receptionist code for 'it's your fault'. Giving the recptionist the benefit of the doubt, the next day I kept my card next to my phone. Like, strapped to it with a elastic band. Guess what? It worked. What will stop both cards working though is your receptionist coding them wrong in the first place.
Fourth - and this is really the only thing that should stop you staying here - the bath is a bit of a death trap. It's shower over bath, not the safest arrangement but not an uncommon one. However it's also elevated, and it has a screen that covers three-quarters of the bath entry, so you have to step up and you step only the slanting part of the bath. No handles, and the water goes everywhere so it's slippery. I'm youngish and reasonably nimble, so not a problem for me, but it's the sort of bath care workers look at in people's houses and recommend nursing homes, because it's a broken hip waiting to happen.

So overall, pretty but not practical. There's any number of expensive hotels in Paris, and next time I'm trying another one.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 29, 2012

The Hotel de Vendome is the very best. The staff, the cleanliness and best of all, the location. Just 3 or 4 blocks from the Louvre, all the great restaurants, in historical Vendome.
We were there a few times, the first one for our honeymoon four years ago. It is really, super and the suites are worth, every penny.

Room Tip: It pays to get a two room suite. Very french and very, romantic
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clermont-Ferrand, France
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed November 24, 2012

We spent two nights there this week and loved it. The staff were wonderful and attentive, the room very comfortable but a little small. The bathroom was huge and furnished with lots of little extras and sumptious bath robes.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel de Vendome

Address: 1 Place Vendome, 75001 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Louvre / Place Vendôme
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#180 Luxury Hotel in Paris
#205 Romantic Hotel in Paris
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel de Vendome 5*
Number of rooms: 29
Official Description (provided by the hotel):
Built in 1723 by Pierre Perrin, the Sun King's secretary, this elegant building was in turn a private residence and a seat of government, then in 1842 the embassy of the young Republic of Texas whose independence France was the first to recognise. The square is named from the fact that n°1 was the site of the former Vendome family residence. Three centuries of art, culture and elegance make it a unique address in Paris. Today the place Vendome is the temple of Parisian jewellery, and gives onto Paris's most brilliant quartier, with its haute couture, antique dealers, art galleries, the Opera and the Louvre museum. The Hotel de Vendome is thus a unique jewel, on a par with all the precious stones in the vicinity. ... more   less 
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Also Known As:
De Vendome Hotel
De Vendome Paris
Hotel Vendome Paris

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