As honeymooners, we booked a week of accomodation at the Hyatt Madelaine between Xmas and New Years. No special treatment was expected or requested, nor was it given. The hotel is in a grand old building that had been fantastically renovated with an extravagant lobby that you would expect of a 5 star hotel. Front of house staff were friendly. The location is fantastic and walkable to the Champs, the Seine, all major shopping and most major tourist destinations. Three metro stations were within a few hundred metres.
The gym was small and barely adequate.
We had several issues. Firstly, the bed was of terrible quality, only the size of a small double, was rock hard and way too small for 2 average sized people. It was unacceptable for any hotel, particularly so for a 5 star Hyatt.Not a patch on the Heavenly bed at the Westin. It meant a terrible night of sleep. The second issue was the concierge service. Whilst this was friendly, it was well below the standard expected of a 5 star hotel. Examples included arriving on Xmas Eve and asking for a restaurant recommendation, which should be well within the skill set of a half decent concierge. She made one phone call, said this restaurant was full, then proceeded to tell us that every other restaurant in Paris was either closed or full and we should eat in the hotel. After logging onto TripAdvisor and seeing there were over 8000 restaurants in Paris and it was only 8pm, I struggled to believe this. I politely asked her to suggest an alternative or at least an area. Again, she said we should eat in the hotel and she couldn't recommend anywhere else, just in case we 'got sick' there and blamed her. This level of service was appalling for a hotel of this calibre, but unfortunately set the the scene for service in general in Paris. Refusing to believe this, we wandered for 5 mins down to Madeleine Plaza and found several brasseries well and truly open and serving until well after midnight. Another example included asking for advice on some kind of scenic rooftop bar. Again, we were told there were none in whole of Paris and we should have a drink in the hotel! Suffice to say, this was again incorrect advice. Overall, for the price, poor bedding and terrible concierge advice, we would not stay in this hotel again.
- Also Known As:
- Hyatt Regency Paris - Madeleine Hotel Paris
- Hyatt Regency Paris - Madeleine Hotel
- Hyatt Regency Paris Madeleine
- Hyatt Regency Paris
- Hyatt Paris
- Paris Hyatt
- Official Description (provided by the hotel):
- Hyatt Paris Madeleine is one of the finest boutique hotels Paris has to offer. Ideally situated in the area of La Madeleine, our boutique hotel is close to the historical centre and in the midst of the most fashionable shopping district in Paris.Located on the typically Parisian Boulevard Malesherbes, few hotels in Paris city centre are closer to the haute couture, fashion and jewellery shops of the famous streets Faubourg Saint-Honoré and Rue Royale and the department stores Printemps Haussman and Galeries Lafayette on Haussmann Boulevard.Hyatt Paris Madeleine is also within walking distance of the iconic attractions of the city such as Paris Opéra Garnier, Place de la Madeleine, Place de la Concorde, the River Seine, the Louvre and the Champs-Elysées. ... more less
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