Based on reviews I read I had quite high expectations of this hotel and whilst it was lovely there were a few things that tarnished our stay.
First of all, before we arrived we received a form to fill in of our 'favoutites' to make our stay more comfortable. Things like, what colour flowers we preferred (I ticked white and there were purple in the room), what type of music we preferred (there was no music) pillow preference etc etc. I'm not sure what the purpose of this form is if these things arent implemented.
We arrived in a taxi from the airport and there was no one at the door to assist with our luggage or greet us (not very 5 star in my books). So we struggled with our heavy suitcases up to front desk for check in. Not a great start.
We stayed for 3 nights and for 2 out of the those 3 nights we did not receive turndown service. The first night was fine and everything was great. The second night we returned to our room at 10pm and noticed we hadn't received turn down service so I called the front desk and they apologized and said they would send housekeeping up straight away. So we headed to the bar for a night cap. When we returned housekeeping had been. They removed all the used glassware but didn't replace them, nor did they replace the water. So we went without still water that night.
The third and last night we returned late after a day of sightseeing about 11pm and again, no turn down service. I called the front desk and they suggested maybe we had left our 'do not disturb sign on'. We had been out all day, had our room made up that morning from housekeeping so the sign could not have been on. They apologized again and offered to send someone up but it was too late and we were ready for bed.
Aside from the negatives that we encountered, the hotel is really lovely, a great location and sleep quality is excellent. Both myself and my husband commented on how comfortable the bed was.
The bar and staff were outstanding, a special mention to Pepe who was fabulous. Cocktails are wonderful.
Overall a lovely stay but we encountered a few things that should not happen in a 5 star hotel. I have received an apologetic email from management with an offer of an upgrade for next time but I'm not sure we will stay here again.
- Official Description (provided by the hotel):
- The Hôtel Fouquet’s Barrière is in a prime location, right on the corner of the Champs-Élysées and the George V Avenue, making it just a stone’s throw from practically anywhere you want to go, be it museum, cabaret, or concert hall, etc. The hotel boasts elegant and refined contemporary decor by Jacques Garcia, and the extremely spacious rooms 37 sq.m. (400 sq. ft.) to 45 sq.m. (480 sq.ft.) all have luxury bathrooms, where mosaics and mahogany promise pleasure,peace and relaxation! This exceptional Paris hotel also offers suites up to 250 sq.m. (2700 square ft.) in size, perfect for discerning guests in search of elegantsurroundings. ... more less
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- Also Known As:
- Fouquets Barriere Hotel
- Fouquets Barriere Paris