Ah, Le Bristol!
We were eager to return, having stayed at the hotel in 2007 to celebrate my wife's 60th birthday. It is one of only four Paris five-star hotels deemed worthy of the assignation "Palace," and it certainly deserves the accolade, seemingly impossibly having become even better than it was last time.
We've been fortunate enough to stay in some of Europe's and America's finest luxury hotels, but very few can compare to Le Bristol. All have extremely high standards of service and everything else one would expect of a fine hotel. But Le Bristol's staff, from the very highest level, President and General Manager Didier Le Calvez, to the lowest level chambermaid, exudes a virtually unique warmth, concern and friendship that is characterized by its absolute genuineness. Those smiles are not painted on, and people at Le Bristol participate in conversations, not merely idly listening to them. Not a trace of obsequiousness to be found.
OK, so Jean-Marie Burlet, Guest Relations Manager, might have used an old trick (of having the doorman slip him our names from the luggage) to enable him to accost us by name upon our delayed arrival, but his greeting was no less genuine. He was present in the lobby virtually every time we passed through, eager to ensure that we were enjoying our stay and ready to offer whatever personal assistance we needed. Other seemingly omnipresent front-of-the-house staff, including Jérémie Tolédano, our receptionist, and Eric Régnier, Front of House Manager, were equally helpful to a turn, Jérémie offering his first-hand experience of the changing moods in Monet's Les Nymphéas rooms before our visit to Musée de l'Orangerie.
One evening, we attended an intimate cocktail party given by the hotel for select guests. Over Champagne and hors d'oeuvres, we chatted at length with Le Bristol's Hotel Manager, Leah Marshall, a gregarious transplanted Canadian by way of California and a veteran in the luxury hotel segment, about our trip, our dining choices and our stay at Le Bristol. When we commented about our observation of the "face" of Le Bristol, she said it was one of the things she insisted on improving even more upon her arrival in 2009. The idea is to eliminate all artifice, treating hotel guests as if they are entering a fine home, not necessarily a commercial establishment. The hotel, family owned since it opened in 1925, was founded on that principle, and it has continually honed and enhanced that image, never more so than in the past few years.
It's no coincidence that, as we were leaving to travel on to London, Jérémie asked us to wait a moment. Leah had asked to see us before our departure in order to bid us farewell personally.
A wonderful, unforgettable stay!
Try for an inside garden view.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Mr. Spielman,
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Thank you for your very kind comments you posted on TripAdvisor regarding your recent stay in May. It was a pleasure to meet you, and to share our passion for this fabulous city we love dearly. It was a delight to exchange our thoughts and experiences.
We were delighted that you and your wife found a consistent sincere and natural warmth throughout the Hotel. This is by far the most important objective that we have daily, to show that genuine interest in going beyond what is normally expected.
Jeremy was very touched that you singled him out, and we must admit we were not surprised. I am always so happy when a staff member personalizes an exchange with a guest as you noted in Jeremey’s case.
Once again, our many thanks for sharing your experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.