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“The hotel keeps renovating itself at the top 5 stars” 5 of 5 stars
Review of Hotel Le Bristol

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Hotel Le Bristol
5.0 of 5 Hotel   |   112 rue du Faubourg Saint Honore | 8th Arr., 75008 Paris, France   |  
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Ranked #2 of 1,796 hotels in Paris
Top Contributor
131 reviews 131 reviews
22 hotel reviews
Reviews in 37 cities Reviews in 37 cities
84 helpful votes 84 helpful votes
“The hotel keeps renovating itself at the top 5 stars”
5 of 5 stars Reviewed February 13, 2013

The recent addition to the hotel is the new bar a very nice cozy room intime. Atmosphere ,the hotel personal service .nice rooms and very good food offered in all the restaurants of the hotel makes it a very attractive place in paris. It's upper class luxuriously place prices are in line with level

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Le Bristo... P, Hotel Manager at Hotel Le Bristol, responded to this review, March 12, 2013
Dear Yosef L.,

Thank you for taking the time to post your comments regarding your stay at Le Bristol in February.

Delighted that you enjoyed our new evening Bar that opened in September. It is most popular with the locals, and not sure if you caught the DJ on Thursdays from 7 p.m. or either Friday or Saturday from 9:30 p.m., but they have been a very positive draw.

Look forward to having the pleasure of meeting you on a future visit!

Best regards,

Leah Marshall
Hotel Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Copenhagen, Denmark
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 13, 2013

When you are at the top of the class the things that may cause you to fall deep in your customers regard may be very small. Unfair? Maybe. But that is the name of the game in the high end service business; whether it be hotels or anything else. That was what happened the first time we stayed at the Bristol. Small things that annoyed our enjoyment came to overshadow the fact, that the hotel may have delivered on 90%+ of expectations.

Coming back, expectations were high. We arrived on the back of a dialogue with the hotel about some of the grievances that we listed on this site. The dialogue was open and forthcoming, even if we may never agree on all issues. But that is not the point. The point is that by engaging with your customers in a forthright manner you may be understood and sometimes even "forgiven".

We stayed two nights in a junior suite (I recommend room 738 to everyone using that category of rooms) and simply enjoyed every moment.

In part it was due to some of the changes made, especially the introduction of the bar as an add on to the coffee/tee lounge. The bar really works well, not an easy accomplishment in an establishment such as the Bristol. If you're not staying, do go there when the DJ is playing for pre dinner drinks. Great surroundings, great atmosphere.

But the true nature of the greatness rests on three things in our view:

1. The Bristol is the only Hotel that really that exudes the greatness of Paris. It is this greatness that keeps many of us coming back - even if we know that it may actually be hard to find in Paris at times. As hotels go, I believe this may be one of the few places to go for that rare sentiment of being in the middle of a place that truly reflects the fascination of the city you're visiting.

2. At the same time it is also distinctly modern. The staff is of course courteous and helpful. But also warm, personal and attentive in the way that shows you that the person in front of you invests time in making sure you feel relaxed and comfortable. The attention we received, especially from Jean-Marie Burlet was nothing less than extraordinary.

3. The surroundings are truly amazing. You can almost feel the grandeur and the warmth of the place when you walk around the corner at the Elysee and see the bright walls, the overhangs and the lights outside. And the light and the flowers in the spacious reception and lounge area feel so welcoming.

After a bumpy start, we are hooked. We already look forward to coming back again

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Le Bristo... P, Hotel Manager at Hotel Le Bristol, responded to this review, March 12, 2013
Dear Guest,

We are truly honoured that you would put us in a category all alone in the amazing city. Thank you for taking the time to post your gracious comments regarding your visit to Le Bristol Paris in February.

The personalized service from a Jean-Marie Burlet as an example, should be the norm for each and every guest. It is true that those very small details are what makes the difference, and you are so correct, that is normal for the top-end of any business.

Thrilled that you enjoyed our new evening Bar that opened in September. It is such a pleasure to see how the locals are also becoming more and more regular, and that is what our in-resident guests enjoy, that Parisian feeling. For your information, DJ from 7 p.m. Thursdays, and Fridays and Saturdays from 9:30 p.m.

I hope to meet you on a return visit in the not too distant future.

Best regards,

Leah Marshall
Hotel Manager
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Paris, France
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 10, 2013

I spent a marvellous time in Bristol Bar with my girlfriend. The new small and confidential bar with a fire place is so beautiful and I was perfectly welcome by the manager Edgar. A perfect and distinguished service.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Le Bristo... P, Hotel Manager at Hotel Le Bristol, responded to this review, March 12, 2013
Dear Guest,

Thank you for taking the lovely review.

We are thrilled that you enjoyed your time in our new evening Bar. Maxime Hoertz, our Chef bartender was awarded “Meilleur Ouvrier de France”, and is only one of two “Meilleur Ouvrier de France”Barman.

Kindly know that Edgar felt truly honored that you singled him out.

Hopefully we will get the chance to meet you by the fireplace on your next visit!

Best regards,

Leah Marshall
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montigny-le-Bretonneux, France
Top Contributor
57 reviews 57 reviews
53 hotel reviews
Reviews in 41 cities Reviews in 41 cities
172 helpful votes 172 helpful votes
4 of 5 stars Reviewed February 7, 2013

For our 15th anniversary we decided to try Epicure restaurant. As we live outside Paris and we did not want to take the car after having wine we also booked a room with Amex FHR program.

The restautant itself is great. Service, food, everything was perfect and we really enjoyed this special moment. Attention to detail is genuine. We probably had the best meal in our life. This being said, I usually prefer TripAdvisor for hotel advices so let's move on to the next part.

Check-in was fast & efficient, reception attendant was very kind & warm (acknowledged it was our anniversary and congratulated us). From the very beginning it was like we were 'part of the family'.

We were upgraded to a nice suite looking over the inner garden. Overall hotel is nice, but I expected more. Service is excellent, but the hard product itself shows its age and lacks some modern amenities (like iPod deck, Nespresso machine, no powder room in a big suite, mini bar located in a small corner by the bedroom instead of being in the living area, many strange things like that).

We went to the swimming pool which is very nice, but in need of some upgrading.

Location is good.

Overall we had a very good stay, but if it was not for Epicure I would prefer to stay somewhere else.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Le Bristo... P, Hotel Manager at Hotel Le Bristol, responded to this review, February 20, 2013
Dear Guest,

We thank you for taking the time to share your comments on Trip Advisor following your stay in January at Le Bristol.

Delighted to see that on the occasion of your 15th anniversary you chose to be with us, and that your dining experience at Epicure rose to the occasion. To say that it probably was the best meal in your life is the highest compliment the Chef and team could have!

We are equally pleased that your arrival was warm and thoughtful, as “part of the family”, while all the same being efficient.

While we have totally renovated the majority of our guest rooms and suites, we do have a number that are still scheduled to be completely redone, such as the suite in which you stayed overlooking the garden courtyard. The colors may have initially pleased you upon arrival; however, we can appreciate your comments regarding the mini-bar, I-Pod accessibility, and other modern conveniences. All suites that have a pantry or small kitchen are equipped with the Nespresso machine and other items of the nature. Likewise the larger suites have a powder room; however not the smaller suites that are generally not used as much for entertaining.

For your information, we closed the pool for the past two weeks in order to do the necessary preventative maintenance and give it a fresh look. We hope that on the occasion of your next visit you will witness the improvements.

Do not hesitate to let me know when you are looking at a return visit over the weeks to come.

Yours sincerely,

Leah Marshall
Hotel Manager
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Sydney, Australia
Top Contributor
71 reviews 71 reviews
32 hotel reviews
Reviews in 23 cities Reviews in 23 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed February 4, 2013

Whilst it pains me to give this beloved hotel a Very Good rating, it was nearly an Average. Our experience varied between the two if you were to look at the sum of all the parts and the cost. I have given it some leniency however as it was Fashion Week and they were flat out with a full house.

We love Le Bristol like an old friend and were very excited to go back a year later. Although the rooms and staff were lovely there was something missing. The little touches that had made it feel like home. We left wondering, "What has happened to our old friend?".

We were given a wonderful suite that was just glorious. I could have happily have lived there.It was the smaller things that bothered us. The Hermes tolieteries were replaced by far and few between La Prairie ones. The gorgeous green pens and pencils were missing. The breakfast in Rue de Faubourg that was mouthwateringly fresh was replaced by one that was at times literally inedible (an incident with eggs hollandaise) in the new breakfast room. It had some how lost some of the details that made it special. The feeling that you were in a home away from home.

I think management has changed. We noticed that there was less of the greetings by name. Less of the service we had seen the year before. Less of the small things like icing dusted rabbit cookies for the children and aprons and T-shirts for them on arrival. The stuffed rabbit was still there for them but overall, there was something missing, some of the finesse, the joi de vivre, the intimacy that had made it so special before.

We felt like we were treasured friends coming back the first time we visited. The second time- guests. It was that simple. We were also appalled that all the prices for things like coffee and tea and breakfasts had gone up a lot. We thought that this was not necessary, as it inhibited the enjoyment of what was an obviously full hotel, so could not be doing badly. It felt as if, as a captive guest, they could charge as they wished and if you could not afford a $30 cup of tea- too bad.

We were also not able to avail ourselves of the new bar, despite being invited to enjoy it on arrival, when we went down in the evening it had obviously been rented out for a private function which was a bit disappointing as we were only guests for one night before flying home.

On the plus side, our room was beautiful, a suite that was HUGE by French standards. The view onto the garden courtyard was sublime as were all the furnishings. Everything is well maintained and very clean. The people watching in the bar is the best I have ever experienced- people you usually only see in the social pages of Tatler or VOGUE UK. On the downside, we had to wait a long time for our baggage to be taken downstairs (travelling with children we had a lot) and the concierge had again (this price gouging) ordered a private van to take us to the airport at close to $300 when we had specifically asked for a taxi wagon that would be half the price to be ordered the night before, and specified the time. This meant we were stressed as we did not have a car, the bags were not collected in a timely fashion and my husband had to argue that we had not in fact ordered the private car that was added to the final bill all whilst trying not to miss our flight and find the taxi that we had initially ordered.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Le Bristo... P, Hotel Manager at Hotel Le Bristol, responded to this review, February 19, 2013
Dear Guest,

First of all, we thank you so much for taking the time to share your experience at Le Bristol on last October on TripAdvisor.

We are deeply touched to read your kind words towards Le Bristol that you used to consider as an old Parisian friend.

You cannot imagine our disappointment reading that, during your last time, you did not feel the same warm feeling. As regular and valued guests, we do not understand how you could not been greeted by your name, even during the Fashion Week, a high season for us, and we are truly sorry for this lack of recognition.

We are pleased that you appreciated your suite overlooking the inner garden "à la française", but you are perfectly right, it is not enough to define a perfect stay. Regarding the amenities, we are working with the two brands, Hermès and La Prairie, the prestigious Swiss brand used by our Spa Le Bristol by La Prairie. We are sorry that these amenities did not bring you entire satisfaction.

We also apologize that you did not find in your room Le Bristol's pen and pencil, as well as the rabbit-shape biscuits for the children. This is an unfortunate oversight, and rest assured that I have shared your comments with our teams.

You are probably refering to the breakfast at Epicure, the entirely renovated gastronomic restaurant. We are disappointed that you had a problem with the eggs benedict, which is unacceptable in a restaurant at this level of quality.

Regarding the aprons and the shirts for the children, they are only included in the Family Programme package which explains that you did not find them in your room this time. However, we totally understand your comments and it is clear that if we offer your children some gifts once you are expecting the same at the following visit.

We duly noted your comments regarding the prices of the beverages at Le Jardin Français.

During the Fashion Week, an event was organized each evening at Le Bar du Bristol in partnership with the famous Parisian store, Colette. These evenings were dedicated to welcome the fashionistas in Paris for this occasion as well as the Hotel's guests which were obviously very welcomed.

Your final experience on departure with the Front Desk and Guest Services is unforgiveable, and we apologize for this inconvenience. It is clear that having asked for a taxi, the Concierges should never have assumed to book a private van for you.

I sincerely hope that you will contact me personally at any time, and I hope to meet you and your family on a future occasion at which time we will do our utmost to make amends.

Yours sincerely,

Leah Marshall
Hotel Manager
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USA
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 2, 2013

Our stay at Le Bristol was, quite simply, amazing. From the moment our driver met us as we exited our flight and swept us through immigration, to the moment we were warmly greeted with our room ready and prepped every moment has been amazing. The hotel and staff do a fabulous job of presenting a luxury property with five star service all while making you feel extremely comfortable and right at home.

Our room (161) faced the rue du Faubourg Saint Honore and has a fabulous view. The room was a fabulous size as was the bathroom. It was decorated beautifully and everything was perfect. The hotel staff continuously impressed. The concierge staff assisted us with a variety of reservations -- all spectacular.

We had what was perhaps the best meal I can recall over the past number of years at the Michelin starred Epicure. Our party of 5 each had the most memorable time not only because the food was amazing but the service was as well. Diego (our main server) and his descriptions of our dishes will not be forgotten.

We also loved the pool (although the Hamman was being serviced during our stay).

The price is not inexpensive but it was worth every penny for a most memorable experience!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Le Bristo... P, Hotel Manager at Hotel Le Bristol, responded to this review, March 12, 2013
Dear guest,

Thank you for taking the time to post your comments regarding your stay at Le Bristol Paris in February. We are thrilled that you had a memorable stay!

It is understood that at this end of the business, it is expected to have a luxurious product. At the same time we know that more important that anything is that our guests have the feeling of being right at home, as you put it, extremely comfortable.

I am glad that you found the overall staff impressive. The concierge team is thankful that you singled them out, and of course Diego, our Assistant Manager in Epicure, was delighted that you have kept such fond memories of his interaction with yourselves, and the overall service of our three-star Michelin restaurant!

I hope to have the opportunity of meeting you on your next visit to Paris!

Best regards,

Leah Marshall
Hotel Manager
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Scotland
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 1, 2013

We had a lovely stay at Le Bristol. The Hotel upgraded our room to a junior suite. The tea room was lovely, as was the Bar. My only criticism is that the room was cold. It was a cold weekend and it was snowing a lot outside. I had the heating on fully blast but i was still cold and had to ask for a hot water bottle at night. The staff were very helpful and obtained one for me.....The staff were unfailingly attentive....my only thought on the staff is that i actually like to treat them as equals and i don't enjoy service which is overly deferential. Great hotel. Very very stylish.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Le Bristo... P, Hotel Manager at Hotel Le Bristol, responded to this review, February 12, 2013
Dear Madam,

Many thanks for taking the time to write this nice review following your last stay at Le Bristol in January.

We are happy to read that you had a lovely stay at the Hotel, and enjoyed its tearoom Le Jardin Français, as well as the new Bar du Bristol!

Nevertheless, we are deeply sorry that you found your room cold even with the full heating on. We have shared your comments with our technical department to go to the root of why this could happen in order to avoid this kind of situation.

We are so very pleased however that the staff were helpful and unfailingly attentive. We understand your comment. Know that thoughtfulness is a core value for us.

Looking forward to welcoming you back at Le Bristol and I hope to meet you on a future occasion.

Yours sincerely,

Leah Marshall
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Le Bristol

Address: 112 rue du Faubourg Saint Honore | 8th Arr., 75008 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Paris
#2 Luxury Hotel in Paris
#3 Family Hotel in Paris
#4 Romantic Hotel in Paris
#9 Business Hotel in Paris
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Le Bristol 5*
Official Description (provided by the hotel):
Hotel Le Bristol is a unique place in Paris for its exemplary service and great refinement.Located on the elegant Rue du Faubourg Saint-Honoré, at the heart of the city's arts and fashion district, the hotel has been welcoming privileged guests since 1925 and features 188 rooms and suites, all renovated, spacious, bright and decorated in elegant 18th century style.Three star Michelin Chef,Eric Frechon, creates everyday an exceptional, generous and innovative cuisine in the new gastronomic restaurant « Epicure ». ... more   less 
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Also Known As:
Le Bristol Paris
Le Bristol Hotel

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