Unfortunately we didn't get to stay in the IBIS. We booked a family room for 4 people (two adults, two children aged 6 and 8). We deliberately booked a family room so that we could stay in a separate area from the children (shown in pictures) and stay up for a bit after they had gone to bed. We paid extra for the privilege.
Upon arrival we were told there was a problem with the family room. Apparently the previous guest had left the shower running and the floor was flooded and we could not stay. They told us they had no spare family or other rooms so had booked us a family room at the Mercure next door. They said they had rung all round Paris and there were no other family rooms available in the entire city. We discovered that the Mercure and IBIS are sister hotels so doubt this was the case.
My husband asked to see the flooded room but was refused entry because the hotel staff said they did not have the key! Very much doubt they were telling us the truth, they had probably overbooked and put us next door. Seeing a couple of recent reviews on here this is not an isolated experience. Anyway we were tired and didn't know where else to go so headed next door to see the room at the Mercure.....
Not happy at all! Our "family room" at the Mercure was simply a double room with two single beds crammed in. There was hardly any room to move and it was so tight our daughters bed was half under a metal desk. A third of her pillow was obstructed by a metal ledge and was simply not safe for her to sleep in. As soon as she turned over in bed she would have banged her head in the night. Very unsafe. We were absolutely disgusted that we had paid extra for a family room and they expected us to be happy with a cramped unsafe room that was not what we paid for.
My husband went downstairs to complain and was given €20 refund. However, after returning to the room he went and got the manager to complain about the dangerous desk overhanging my daughters bed. In the end we removed the bed bases so we could change the configuration and my children ended up sleeping on mattresses on the floor.
After further complaining we were given another €20 refund so we ended up paying the same price as an ordinary double room.
Still not ideal and not enough of a refund for our inconvenience. We definitely won't be going back and this sullied our trip to Paris.
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- Also Known As:
- All Seasons Paris Lafayette Opera Hotel Paris