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“Good location” 3 of 5 stars
Review of Ibis Styles Paris Lafayette Opera

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Ibis Styles Paris Lafayette Opera
3.0 of 5 Hotel   |   Rue de Trevise 3/5, 75009 Paris, France (Formerly Hotel Confort Opera)   |  
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Ranked #1,326 of 1,793 Hotels in Paris
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350 reviews from our community

Traveler rating
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    122
    68
    35
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Southampton, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 26, 2013

Unfortunately we didn't get to stay in the IBIS. We booked a family room for 4 people (two adults, two children aged 6 and 8). We deliberately booked a family room so that we could stay in a separate area from the children (shown in pictures) and stay up for a bit after they had gone to bed. We paid extra for the privilege.
Upon arrival we were told there was a problem with the family room. Apparently the previous guest had left the shower running and the floor was flooded and we could not stay. They told us they had no spare family or other rooms so had booked us a family room at the Mercure next door. They said they had rung all round Paris and there were no other family rooms available in the entire city. We discovered that the Mercure and IBIS are sister hotels so doubt this was the case.
My husband asked to see the flooded room but was refused entry because the hotel staff said they did not have the key! Very much doubt they were telling us the truth, they had probably overbooked and put us next door. Seeing a couple of recent reviews on here this is not an isolated experience. Anyway we were tired and didn't know where else to go so headed next door to see the room at the Mercure.....
Not happy at all! Our "family room" at the Mercure was simply a double room with two single beds crammed in. There was hardly any room to move and it was so tight our daughters bed was half under a metal desk. A third of her pillow was obstructed by a metal ledge and was simply not safe for her to sleep in. As soon as she turned over in bed she would have banged her head in the night. Very unsafe. We were absolutely disgusted that we had paid extra for a family room and they expected us to be happy with a cramped unsafe room that was not what we paid for.
My husband went downstairs to complain and was given €20 refund. However, after returning to the room he went and got the manager to complain about the dangerous desk overhanging my daughters bed. In the end we removed the bed bases so we could change the configuration and my children ended up sleeping on mattresses on the floor.
After further complaining we were given another €20 refund so we ended up paying the same price as an ordinary double room.
Still not ideal and not enough of a refund for our inconvenience. We definitely won't be going back and this sullied our trip to Paris.

Stayed August 2013, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed August 12, 2013

We booked this hotel months before our trip to Paris. We arrived and were tired and jet lagged and just wanted to check in. When we got there, they said they were having "technical issues" and had to put us up in another hotel which was right next door. We couldn't speak French well enough to argue so we ended up in the other hotel. Our room there was beyond cramped and did not have the bed configuration we had booked but we were still charged the same price. The new room had a double bed and a double bed mattress on a frame on the floor. When the bed was pulled out from under a table so it could be used, you could barely walk in the room. I would NOT recommend this hotel unless you can speak French well and can stick up for yourself or you just really enjoy being ripped off. The only good thing was its location. Close to a metro station.

Room Tip: The best room would be one at another hotel.
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 10, 2013

I have just returned from Paris staying at the Ibis Styles. The room was relatively small but spotlessly clean. The bed was very comfortable. The room was kept cool by a quiet fan. Despite being right outside the lift door, the room was incredible quiet. The staff could not have been more friendly or helpful, We could check out at 12pm and the hotel kept our bags for no extra charge and gave free bottles of water when we came to collect them. The buffet breakfast was plentiful : fresh fruit salad, fruit, cheese bread, croissants, freshly squeezed coffee. The location was excellent. I am very fussy about hotel rooms but would definitely stay here again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LINDA ZAOURAR Z, General Manager at Ibis Styles Paris Lafayette Opera, responded to this review, January 10, 2014
Dear customer,

Any d' first thank you for your comment

On behalf of all l' team, thank you for your congratulations

Hoping to have the pleasure of welcoming you among us
Kind regards
Linda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Natick, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 2, 2013

It probably goes without saying that Paris hotel rooms are small, but this one was the smallest! We had a family room for 3 people, which really translated into an additional bed crammed into the space. The saving graces were a fan and a lovely balcony (albeit with cigarette butts littering the ground). The room was clean (although the bathroom garbage hadn't been emptied when we arrived) and the staff did a nice job each day. The front desk staff were also friendly and accommodating, but not very informed about the location of important services -- such as the nearest bank ATM. There were also a couple of language-related (I think) misunderstandings. The breakfast was good and the coffee was particularly great! One key gripe was the wifi which was intermittent and required you to constantly re log-in to sustain a connection. It was free, so difficult to complain about, I guess. The location was very convenient to several Metro stops and good shopping/dining areas.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LINDA ZAOURAR Z, General Manager at Ibis Styles Paris Lafayette Opera, responded to this review, January 10, 2014
Dear customer,

Any d' first thank you for your comment

On behalf of all l' team, thank you for your congratulations

Hoping to have the pleasure of welcoming you among us
Kind regards
Linda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Styles Paris Lafayette Opera

Address: Rue de Trevise 3/5, 75009 Paris, France (Formerly Hotel Confort Opera)
Phone Number:
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1,326 of 1,793 Hotels in Paris
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ibis Styles Paris Lafayette Opera 3*
Number of rooms: 42
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Also Known As:
All Seasons Paris Lafayette Opera Hotel Paris

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