As soon as we arrived at Hotel Riviera in Paris, they told us we would have to move to a nearby hotel (Hotel Le Bron) as Hotel Riviera was being refurnished. The man at the reception did not apologise once! When we asked him why he had not informed us earlier of the move, he just shrugged his shoulders. He insisted that we would be getting the same room (double room, ensuite), for the same price. So we walked 10 minutes, in the direction we had just walked from, and found our new hotel. The man at the reception there was just as unwelcoming, if not more! We showed him our confirmation booking (printed email) and he duly took out his calculator, typed a few numbers in and told us to pay there and then. We asked whether we could at least put our bags in our room and freshen up before paying, upon which he reluctantly agreed. When we asked for the room key, he told us that someone was already in the room, ie. we had booked a double room, but we were being told that we were in a triple room (remember he was asking us to pay him without us knowing about the difference in rooms) and the third room member was already in the room (he had also been moved from Hotel Riviera to Hotel Le Bron). We argued that we had written confirmation for a double room reservation, but he insisted that we had been booked into a triple room. The man reluctantly agreed for us to use the hotel telephone to speak to the man at Hotel Riviera. We explained to him our problem but he seemed very disinterested in solving it, pretending not to understand what we were saying even though he had spoken excellent english to us 10 minutes earlier and understood everything we had said to him in person. Eventually, we came to an agreement that something had to be sorted out. If only the man at Hotel Le Bron had been more helpful, rather than making personal telephone calls and interacting in internet chat rooms, it would have saved us a lot of unneccesary hassle.
We had booked 5 nights in a double room...instead we had to stay the first and fourth nights in a triple room, and the second, third and fifth nights in 2 separate double rooms. Moving rooms was obviously annoying, more than anything else. We did not receive even one aplology during our entire stay. We received a very minimal reduction for the nights we had to stay in a triple room.
I would not have described our experience in such detail had we not been so irritated by Hotels Riviera and Le Bron. As you can imagine, we would certainly not recommend anyone to stay at either of these hotels.