We got in a car accident on the way to Paris and booking.com told us that the manager was not there, but they would probably refund the money considering the circumstances, so we cancelled believing the worst case scenario would be losing the cost of one night. This hotel charged us for the entire stay even after they said they would not!! I understand the reason for having a no refund policy, but it wasn't like we changed our minds or found a cheaper hotel. We offered proof that we had been in an accident, to fax over paperwork, we were even willing to accept credit to stay there during the off season. They refused to work with us at all, even the booking.com representative was surprised by how uncaring the manager was. I called them several times to complain, and they reluctantly said they wouldn't charge us, but the full amount was charged to my credit card and they are pretending they never agreed not to charge us. Not an ethical company at all.
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- Also Known As:
- Bridgestreet Marais Paris