It's pretty rare my wife and I characterize a restaurant as bad. As a rule, we know what's coming, and adjust our expectations accordingly.
But for a restaurant with such excellent recommendations we had really expected more.
Firstly, we really had difficulty finding the restaurant, because the location on the map on TripAdvisor was wrong. But that's hardly the restaurant's fault.
But when we arrived, it was worse. And we can say it right away - the service is among the worst we have ever experienced. After being assigned table, we waited for more than half an hour before we got a menu and something to drink. There was a heat wave in the city at the time, and we were pretty thirsty after having looked for this restaurant for an hour.
And the wait was not over, it was nearly another hour before we got our apetizer. Moreover, when the main course arrived, it was not what we ordered. When we made the waiter aware of this, he was not apologetic at all and did not offer to swap it. Given the long wait, we decided to eat what we got, hoping for a nice experience. But we were dissapointed. The food was ok. but not at all something special.
The waiter was very little attentive, and we had great difficulty getting in touch with him to order more drinks and a dessert. We just sat there with our empty glasses and dirty dishes - for a looong time. Other people around us seemed to be treated well and without problems, and that makes you feel like an idiot and not welcome.
Finally, we could bear no more and decided to eat the dessert somewhere else.
But the calamities were not over. They didn't accept any of the major credit cards - not Visa, Amex or Mastercard - only the french debet card "Carte Bleue". So I ended up walking a distance to find an ATM before we could pay. There was no apologies, no discount, no nothing.
Maybe the waiter had a bad day, or we simply were out of luck. But maybe someone eventually realized that this had not gone so well. As we were about to leave, the manager showed up and asked if there was anything he could do for us. It was a bit strange, because we had not complained, either to the waiter or him. It was a little too late, though. The night was already damaged.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.