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“Important please read if you are considering booking into this hotel” 1 of 5 stars
Review of Hotel de la Gare

Hotel de la Gare
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Hotel de la Gare
10 Boulevard Carnot, 10000 Troyes, France   |  
Hotel amenities
Ranked #10 of 25 Hotels in Troyes
East Midlands
1 review
4 helpful votes 4 helpful votes
“Important please read if you are considering booking into this hotel”
1 of 5 stars Reviewed January 28, 2010

I booked to stay at this hotel for one night the 26 December 2009, as a stop over on the way through France as we were going ski-ing. I booked a family room, in May/June 2009.

On arrival in Troyes @ 4.45 on 26 December, we found the hotel, rang the doorbell but to no avail, we then contacting the email booking service we used, and luckily managed to speak to someone there who phoned the hotel and found a recorded message saying they had closed for December!! - luckily the booking service managed to find another hotel for us.

On my January 2010 credit card statement, the Hotel de la Gare Relais had charged me for the room, 7 days later, the booking service are being very helpful and are trying to get this money back. In a phone call this morning from the booking service, they advise me that dispute a number of phone call by french speaking staff, the hotel are being very unco-operative.

I would advise any considering this hotel, to avoid it as they may find that they don't actually have anywhere to stay when they get to Troyes!!

I have rated the hotel terrible, but obviously, as we could not get it cannot rate the rooms, but in our opinion service is not existant.
Very angry family, England

  • Stayed December 2009, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 4
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45 reviews from our community

Traveler rating
    6
    21
    10
    4
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
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Additional Information about Hotel de la Gare

Address: 10 Boulevard Carnot, 10000 Troyes, France
Location: France > Champagne-Ardenne > Aube > Troyes
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #10 of 25 Hotels in Troyes
Price Range (Based on Average Rates): $
Number of rooms: 30
Reservation Options:
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