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“Good food Good service” 4 of 5 stars
Review of Casa d'Urso

Casa d'Urso
1 rue du Barbatre, 51100 Reims, France
03 26 04 29 78
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Ranked #25 of 299 Restaurants in Reims
Cuisines: Italian
Dining options: Reservations, Late Night
Restaurant details
Dining options: Reservations, Late Night
London, United Kingdom
Top Contributor
77 reviews 77 reviews
52 restaurant reviews
Reviews in 34 cities Reviews in 34 cities
49 helpful votes 49 helpful votes
“Good food Good service”
4 of 5 stars Reviewed September 2, 2013 via mobile

I was passing and did a quick search for italian food. On street parking was easy and the place was easy to reach. Was greeted by the boss who's English was limited but he made a great effort to understand and ensure we got just what we wanted. Drinks where perfect and the food followed quickly and surprised us as it was superb. Only to be topped by being competitively priced. Would go again if in the area. No frills but also no problems... Bon appetite!

  • Visited August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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87 reviews from our community

Visitor rating
    48
    27
    9
    0
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Eagle, Idaho
Top Contributor
252 reviews 252 reviews
106 restaurant reviews
Reviews in 79 cities Reviews in 79 cities
148 helpful votes 148 helpful votes
“snubbed in Reims!”
1 of 5 stars Reviewed May 3, 2013

we went to Casa d' Urso for lunch as we had just gotten into town and found the restaurant on trip adviser. We walked 2 miles with our luggage as our hotel was close by. We found the place no problem, but when we went in we we told very abruptly that we would not be severed without reservations, we saw 4 open tables and said we are sorry we will wait for an open table. We were than again told NO ! Without a reservation we will not sit you!,,, we were treated like American swine !
I have been in the customer service field for over 35 years , never would I or one of my employees ever treat a customer in that manor, the food my be good , but the customer service STINKS !!!!!!!

mike

  • Visited May 2013
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Epsom, UK
Top Contributor
62 reviews 62 reviews
33 restaurant reviews
Reviews in 25 cities Reviews in 25 cities
37 helpful votes 37 helpful votes
“Excellent Italian off the beaten track in Reims”
5 of 5 stars Reviewed April 8, 2013 via mobile

Wanted something different after a few days if purely 'French' eating and were lucky enough to come across this wonderful Italian restaurant. It is slightly off the beaten track but really, not more than max 10 minutes from the cathedral. Very tasty food and VERY generous portions - we were very kindly told not to order too many starters as many if them are enough for 2+ people - really appreciated this advice but clearly, in this restaurant they want to see you finish off your plate and don't want you to order more you can eat. All portions included lots of the good ingredients like seafood etc. highly recommended!

  • Visited April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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