We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent hotel” 5 of 5 stars
Review of Mercure Tours Nord

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Mercure Tours Nord to your Saves list
Mercure Tours Nord
4.0 of 5 Hotel   |   11 Rue de l'Aviation, 37100 Tours, France   |  
Hotel amenities
Ranked #6 of 76 Hotels in Tours
lancashire
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
30 helpful votes 30 helpful votes
“Excellent hotel”
5 of 5 stars Reviewed August 16, 2013

To me a good sign is always when the manager is about and taking a keen interest in what is going on.
Excellent reception staff.
Good room, lots of space.

free wi fi everywhere.

Good location for visiting the Chateaux
Swimming pool was good.

The real delight for us was the evening meal. This was truly exceptional. It was wonderful cuisine. The staff were polite, helpful and seemed totally committed to serving you and getting you what you wanted ! We had 3 weeks in France touring round and ate in some much more expensive restaurants which were nowhere near as good. This was the best food we had. The menu was not cheap but it was well worth the money.

We thought breakfast was a little overpriced and we would have preferred an option to just have a light breakfast in the restaurant.

The lift is very bumpy so if you are worried by lifts get a ground floor room !!!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCordier-Directeur, Directeur général at Mercure Tours Nord, responded to this review, August 30, 2013
Dear Sir, Madam,

We are pleased to read your compliments and we thank you for that. We put our passion in all the services of the hotel, and we are glad to see the restaurant was a good moment for you (which is of course what we are looking for). We propose some fresh products of high quality and we try to change our menus very often.
About the breakfast, we inform you we propose a “continental breakfast” for half the price of the buffet. We really apologize if we didn’t give you any information about it.

Maybe you will try it for your next stay.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

287 reviews from our community

Traveler rating
    99
    148
    32
    7
    1
See reviews for
102
97
21
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Milan, Italy
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 14, 2013

We stayed there for 4 nights.
The room were big, recently built, clean and well furnished.
The hotel is quiet, with a large closed parking.
There is a swimming pool for the guests.
The location is good for taking the motorways, but if you want to go to the town you must have a car. It's a nice choice for visiting the castels of the zone, if you want to have high services, but reasonable prices.
The breakfast was not included, but we took it always. A lot of choice and products of good quality.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCordier-Directeur, Directeur général at Mercure Tours Nord, responded to this review, August 30, 2013
Hello.
We really thank you for this positive comment. Be sure we always make our best to provide our guests a high quality of products and services. That’s why we are very proud to see that you have appreciated your stay. We’ll be pleased to welcome you another time.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherbrooke, Canada
Contributor
18 reviews 18 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 3, 2013

What you see is what you get.
Staff did everything to help with details.
Enjoyed the room, the bar and the restaurant, especially the breakfast.
Unfortunately, the pool was not open.
Good location with very good restaurants at "car distance".

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCordier-Directeur, Gérant at Mercure Tours Nord, responded to this review, August 7, 2013
Hello, Thank you for having set of your time to send us this pleasant message. The quality is a set. Every department of the establishment has to give the best to bring a global satisfaction to our guest. We are delighted that you can congratulate us on it. Concerning the swimming pool, it is opened from Jun to October. This is why it was not opened in May during your stay. Now the water is 30° ! Then do not hesitate to mean seeing us to advantage of it !
Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 22, 2013

Myself and my partner had a short stay in this hotel, the room was huge! Plenty of room if you are traveling with children. The food in the restaurant is of very high quality , not like hotel food at all, however , if you are looking for a burger and chips, you will be disappointed ! This is food for foodies!

A very special thank you to Sandra at the main desk , she went out of her way to be helpful with every request we had ( our French us very poor , her English was excellent)

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCordier-Directeur, Gérant at Mercure Tours Nord, responded to this review, July 26, 2013
Hello. We thank you for having taken time to give us your opinion concerning your stay in our hotel. We were very happy to be able to satisfy you so much by the quality of our accommodation and our meals. Indeed, the hamburger with chips is not our specialties, but we can also answer at this request! We transmitted your congratulations to Sandra who thanks you for it sincerely. Hoping to see you very soon in our establishment and thanking you again for your pleasant commentary.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
53 reviews 53 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 5, 2013

I stayed here for one night, as part of our group's tour of France. The room was very small, but very decent and comfortable. They had made good use of the space. What I did not like about this hotel was that our breakfast experience was bad. We were two groups traveling parallelly and both of us were huddled in the same small breakfast restaurant. The other restaurant was also open, but we were not allowed to go there. Instead with so many people huddled in the same small restaurant as early in the morning at 7 am, there was a very long queue to get breakfast. The spread was not impressive. The staff was trying to run around and help us, but the crowd was overwhelming. The hotel should have made better arrangements for such a large group.

  • Stayed May 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCordier-Directeur, Gérant at Mercure Tours Nord, responded to this review, July 11, 2013
Hello, Let met to thank you for having taken of your time to send us this message. As for the space in rooms, they are quite size in 26m2, what is a high average in the French Hotels with 4 stars. Concerning the breakfast, we were of use to you in the lounge reserved for the touristic groups. Actually, this morning, you were with another group, there were be a lot of people but all the products were present. We take notice your remark to improve our service offer and work on the quality which we owe to our customers. Thank you again for your remarks and let us hope to see you again very soon in the heart of the castles of the Loire. Yours sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 25, 2013 via mobile

I stayed next door at another hotel and was recommended that I have dinner at the Mercure, partly because it is the only restaurant nearby, and I didn't have a car. I'm so glad I took the advice of the front desk! My waiter was Julien, who was absolutely fantastic! The service was top notch, the food was fantastic, and everything was reasonably priced in my opinion. Thank you for an enjoyable experience!

  • Stayed June 2013
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCordier-Directeur, Gérant at Mercure Tours Nord, responded to this review, June 26, 2013
Hello. Let me to thank you for having taken of your time to write a pleasant comment concerning our establishment. It is true that we pay a particular attention on all our customers including the persons accommodated outside and wishing to eat. Our restaurant enjoyed a good reputation and we get along well to keep it. Encouragements as yours motivate us every day to progress. We have forwarded your comment to Julien, he thank you warmly. We remain entirely at your disposal to welcome you again during your next stay. Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Mercure Tours Nord? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Tours Nord

Address: 11 Rue de l'Aviation, 37100 Tours, France
Location: France > Centre > Loire Valley > Tours
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Tours
#3 Luxury Hotel in Tours
#4 Business Hotel in Tours
#6 Romantic Hotel in Tours
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Tours Nord 4*
Number of rooms: 93
Official Description (provided by the hotel):
Located in a quiet district only ten minutes from the city centre and the airport, the hotel Mercure Tours Nord offers spacious, air-conditioned rooms. In he heart of the Loire valley, this modern hotel combines the practical with the enjoyable. Workingseminars and family leisure breaks. But whether you're travelling on business or for pleasure, enjoy a moment of peacefulness. At the end of the day, enjoy a meal on the restaurant terrace, in green surroundings. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, ACCOR, TripOnline SA, Despegar.com, Travelocity, Odigeo and Tingo so you can book your Mercure Tours Nord reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Tours Nord Hotel Tours
Accor Tours Nord

Owners: What's your side of the story?

If you own or manage Mercure Tours Nord, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.