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“A Palace with service to match” 5 of 5 stars
Review of Hotel du Palais

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Hotel du Palais
5.0 of 5 Hotel   |   1 Avenue de L'Imperatrice, 64200 Biarritz, France   |  
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Ranked #3 of 69 Hotels in Biarritz
Chester United Kingdom
Top Contributor
72 reviews 72 reviews
19 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
“A Palace with service to match”
5 of 5 stars Reviewed June 10, 2013 via mobile

The Hotel du Palais built for Napoleons overlooking Le Grande plage is truly magnificent 5 star hotel that fully lives up to the Orient Express brand. Beautiful interiors and wonderful views of the beach. The spa we had to ourselves was really nice. All the staff we encountered were very friendly and helpful. The bar is a really nice setting for a nightcap and the Rottunda restaurant a great place for breakfast which is excellent. I would definitely stay here again if returning to Biarritz.

Stayed June 2013, traveled as a couple
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386 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
new york ny
Top Contributor
59 reviews 59 reviews
40 hotel reviews
Reviews in 33 cities Reviews in 33 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed June 3, 2013

An old-fashioned seaside hotel. Our room had a magnificent sea view, really first rate. The room was fine, a bit tired looking. The location is central. The restaurant, la rotunde, was disgusting and an enormous disappointment. Perhaps the best of the lot in Biarritz. The location is what sets is above all others....

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Top Contributor
250 reviews 250 reviews
212 hotel reviews
Reviews in 193 cities Reviews in 193 cities
264 helpful votes 264 helpful votes
4 of 5 stars Reviewed June 3, 2013

A fascinating old pile of fin de siècle excess, reminiscent of some of the great Canadian railway hotels in the west. Sadly, the overall grandeur of the premises has been cheapened by the many vitrines and display cases hawking 'brand name' merchandise - these are spaced every 2 meters apart throughout all the public areas of the property. Heck, there's even a display cabinet hawking Hennessy cognac given pride of place in the middle of the dining room. I'm sure this impresses nouveau riche Russians, but it does make a mockery of the hotel atmosphere for everyone else.

Service is obsequious, at times almost over the top.

Outrageously expensive - this hotel truly belongs in the "if you have to ask, you can't afford it" category, it offers no value for money spent, but it was fun to spend a night and see what life was like in the heydey of this hotel, back between the wars.

Worth a look if you are curious about history, otherwise, I'm sure that the same level of luxury and service can be found at other hotels elsewhere in the town for half the price.

Room Tip: Fall asleep to the sound of the ocean from the ocean-view rooms.
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  • Stayed June 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, NC
Top Contributor
88 reviews 88 reviews
79 hotel reviews
Reviews in 72 cities Reviews in 72 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed May 31, 2013

Loved this hotel; authentic old-school elegance. Great location. We had a sea view. These older hotels are solid, and it was wonderfully quiet. Great linens, bed, excellent sleep quality. The bathroom, while it hadn't been updated recently, was still excellent. Loved the formal dining room. Dinner was very good, and the breakfast buffet was lavish. Service was above reproach. I didn't have any services in the spa, but did make use of the swimming pool, which was very nice and of sea water. If you love grand old hotels like I do, you will not be disappointed.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Istanbul, Turkey
Top Contributor
65 reviews 65 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed May 30, 2013

The best hotel of Biarritz for sure. Michelin starred restaurant is perfect. View of the Ocean and the city is beautiful. You feel yourself living in history, Napoleon the 3rd era. You feel completely relaxed staying here specially if you have a chance to use the spa.Of course the service is Royal too.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bangok
Top Contributor
86 reviews 86 reviews
58 hotel reviews
Reviews in 53 cities Reviews in 53 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed May 11, 2013

This wonderful grand hotel on a clifftop in Biarritz overlooking the Bay of Biscay is the most opulent I have ever stayed in. It has a splendid semi-circular 'La Rotonde' restaurant overlooking the sea and in which gentlemen are required to dress for dinner (which means at least a jacket and no shorts, please). Dessert was an astonishingly delicious rhubarb and strawberry soup with a quenelle of ice cream and what the Brits call a 'brandy snap'. Breakfast, with sun streaming in through the windows, was very pleasant too. A worthwhile experience, if you can afford it (I wasn't paying).

Room Tip: Try to book a room overlooking the sea.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
136 reviews 136 reviews
68 hotel reviews
Reviews in 60 cities Reviews in 60 cities
159 helpful votes 159 helpful votes
3 of 5 stars Reviewed May 8, 2013 via mobile

If you are from outside of Europe this is your chance to experience the classical Europe from the movies. Sleep in a real palace, feel like royalty.
If you want a comfortable hotel for business, spend your money elsewhere. This hotel is exclusive because of the price, not the actual product.
There's a strange scent in the hallways and rooms that's like saddle wax. Enough to keep the window open at all times. The TV turns itself off at random. There's no separate shower cabin, so one has to stand hunchbacked in a narrow bathtub; not the thing you want/expect at these prices.
This hotel has a Michelin restaurant that is said to be top notch. But when it comes to vegetarian food it is rock bottom; worst vegan meal ever!
Staff is very friendly and helpfull. Big parking.

  • Stayed May 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel du Palais

Address: 1 Avenue de L'Imperatrice, 64200 Biarritz, France
Phone Number:
Location: France > Aquitaine > Pyrenees-Atlantiques > Basque Country > Biarritz
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Biarritz
#1 Spa Hotel in Biarritz
#1 Family Hotel in Biarritz
#2 Luxury Hotel in Biarritz
#3 Business Hotel in Biarritz
#3 Romantic Hotel in Biarritz
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel du Palais 5*
Number of rooms: 153
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Also Known As:
Du Palais Hotel
Du Palais Biarritz

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